They always cheered him up and I could usually hear laughing and chatting while they were with him.Bob W(Client / Service User)
They treat their staff well and it shows through the care my father receivesM F(Daughter of Client/Service User)
Nexus Care staff were a lifesaver for our familyDuncan M(Son of Client/Service User)
They always cheered him up and I could usually hear laughing and chatting while they were with him.Bob W(Client / Service User)
They treat their staff well and it shows through the care my father receivesM F(Daughter of Client/Service User)
Nexus Care staff were a lifesaver for our familyDuncan M(Son of Client/Service User)
Nexus Care Services is committed to delivering high-quality home care tailored to individual needs. Whether complex care, personal support, companionship, or a welfare check is required, the goal is to provide the right level of care to help clients remain safe, comfortable, and independent at home.
They believe that no two people are the same, which is why they provide personalised, flexible, and person-centred care. Using a holistic approach, they take...
Nexus Care Services is committed to delivering high-quality home care tailored to individual needs. Whether complex care, personal support, companionship, or a welfare check is required, the goal is to provide the right level of care to help clients remain safe, comfortable, and independent at home.
They believe that no two people are the same, which is why they provide personalised, flexible, and person-centred care. Using a holistic approach, they take the time to understand your needs, preferences, and lifestyle, ensuring your care package is designed around you. As your circumstances change, they can adapt your support accordingly, giving you confidence that the care you receive will always meet your needs.
Services range from 30-minute visits and ad-hoc support through to overnight care and 24-hour live-in care. Every care package is bespoke and tailored to individual requirements, whether occasional assistance or more comprehensive support is needed.
Transparency is important to Nexus Care Services. There are no hidden fees, unexpected charges, or lengthy contracts. The team requests 24 hours’ notice for any changes to a care package and two weeks’ notice to end a service.
Reliability and consistency are at the heart of the service. Experienced and compassionate carers provide support with dignity, respect, professionalism, and genuine kindness, ensuring every client receives the highest standard of care at every visit.
Nexus Care Services is fully registered and regulated by the CQC, providing reassurance that all services meet required standards of quality and safety.
Nexus Care Services welcomes enquiries and offers free, no-obligation assessments in the comfort of each client's home at a convenient time. This allows the team to discuss individual needs, answer questions, and create a care plan that suits the client or their loved one.
Care Provided by Nexus Care Services
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Nursing/Nurse Led Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Children (0-18)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Nursing / Nurse Led Care
PEG Feeding
Stoma Care
Medication Assistance (Intravenous)
Wound Dressing
Catheter Care
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£33.68 - £36.98
Weekly Live-in Care
£1,600 - £2,000
Contact Nexus Care Services to get a personalised quote:
30 & 45 minutes optional also.
Singular charge throughout the week. Small percentage surcharge on the weekends to reflect higher carer pay.
Only double charge on bank holidays only.
Please call Nexus for further information or visit our website to see our full pricing policy.
Assessments completed by Samuel Court (Sales Director) with over 16+ years experience in the healthcare industry.
The price(s) shown are provided by the agency. Contact Nexus Care Services for full pricing details and T&Cs.
Nexus Care Services has a Review Score of 9.9 (9.865) out of 10, based on 26 reviews in the last 2 years. Over all time Nexus Care Services has 86 reviews.
Review from L B (Client / Service User) published on 12 November 2020 Submitted via Postal Card•
Overall Experience
No consistent times. Too many different carers.
No consistent times. Too many different carers.
↩Reply from Liam Yates, Nexus Support at Nexus Care Services
It is always difficult for a company to receive feedback that is less favourable than we are used to. I can assure you that every member of the management team has read this review and will learn from the comments that you have made. 2020 has been a very difficult year for so many frontline...
It is always difficult for a company to receive feedback that is less favourable than we are used to. I can assure you that every member of the management team has read this review and will learn from the comments that you have made. 2020 has been a very difficult year for so many frontline businesses as we strive to provide a frontline service during a global pandemic. There are times, due to unforeseen circumstances, such as the need for carers to self-isolate or illness, that prevent us from sending the same carers as often as we would under normal circumstances. Rest assured that your comments will be actioned and we thank you for your continued custom.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from John B (Client / Service User) published on 4 November 2020 Submitted via Postal Card•
Overall Experience
Nexus Care Services sends staff (carers) who understand my needs. These carers are always on time. When I say a carer is good they let that person come a lot. Obviously, some carers are better than others but the overall standard is high. The office staff at Nexus Care Services HQ seem to look...
Nexus Care Services sends staff (carers) who understand my needs. These carers are always on time. When I say a carer is good they let that person come a lot. Obviously, some carers are better than others but the overall standard is high. The office staff at Nexus Care Services HQ seem to look after the carers' needs too.
↩Reply from Liam Yates, Nexus Support at Nexus Care Services
Thank you for leaving us this review! We appreciate your comments regarding the carers and management team. We’re proud of our team for providing the care you require and grateful for the opportunity to serve you. Should you need anything, please don’t hesitate to contact us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M K (Wife of Client) published on 20 October 2020 Submitted via Postal Card•
Overall Experience
Very good service, always on time, and very friendly and helpful staff. Could not ask for anything more thanks to all.
Very good service, always on time, and very friendly and helpful staff. Could not ask for anything more thanks to all.
↩Reply from Liam Yates, Nexus Support at Nexus Care Services
Thank you for your kind words. If there is anything we can do please give us a call.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Harry S (Friend of Client) published on 5 October 2020 Submitted via Website•
Overall Experience
I feel reviewers should speak freely and honestly when writing, and not be subject to undue constraint. It goes without saying that, in a public review, it is both inappropriate and improper to identify individuals or their specific areas of responsibility. That said, I give my unfettered opinion...
I feel reviewers should speak freely and honestly when writing, and not be subject to undue constraint. It goes without saying that, in a public review, it is both inappropriate and improper to identify individuals or their specific areas of responsibility. That said, I give my unfettered opinion of the service provided to my friend who has been under Nexus Care Services for more than a decade. The quality of care and physical support provided by Nexus is of an exceptionally high order. My friend has been treated with the utmost love, care and support, especially during recent months when she has needed an additional layer of emotional support, following upon the death of her younger sister. All Nexus staff have been exemplary. Without hesitation or reservation, I commend them. I would love to have them look after me one day!
Why is the administrative section so unwilling to enter into discussion or correspondence with those of us who also care?
↩Reply from John Court, Owner/Managing Director at Nexus Care Services
I am very familiar with the client and have been and continue to be proud of the service the carers provide. Indeed, they provide much more to her than a service and the compassion and love for her is clear for all to see. I acknowledge that you have given the management team ( of which I am part...
I am very familiar with the client and have been and continue to be proud of the service the carers provide. Indeed, they provide much more to her than a service and the compassion and love for her is clear for all to see. I acknowledge that you have given the management team ( of which I am part of), a low score and I am saddened by this but accept your reasons as to why. I know you would have liked more involvement and communication in some of the most recent matters but unfortunately, there are just some things that we are prohibited from discussing with anyone but immediate family. I do take on board your points though and will try and learn from them in the future.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Sandie P (Daughter-in-law of Client) published on 5 October 2020 Submitted via Website•
Overall Experience
I have recently needed to appoint a carer to my 94-year-old, profoundly deaf mother-in-law. This was to ensure she is able to remain in her own home and surroundings. Having previously worked for and with the owner many years ago, my family and I chose Nexus Homecare. We had the pleasure of meeting...
I have recently needed to appoint a carer to my 94-year-old, profoundly deaf mother-in-law. This was to ensure she is able to remain in her own home and surroundings. Having previously worked for and with the owner many years ago, my family and I chose Nexus Homecare. We had the pleasure of meeting the manager within four days of my initial contact. He met us and my mother-in-law at her home to establish our requirements and her needs. He was incredibly attentive, caring, helpful and informative. The service has been exceptional and the appointed carers have listened and are slowly building a mutual trust together with my mother-in-law to ensure her well-being and comfort in the ‘Winter’ of her life. We are thankful and grateful for the heartfelt service and care provided by a team of people in order to permit a certain peace of mind to a family who live far away from their loved one. Long may it continue during these harrowing times.
↩Reply from Tinga Umera, Commercial Director at Nexus Care Services
Thank you so much for your kind words. If there is anything else that we can do, just pick up the phone and call us 24/7.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M Y (Daughter of Client) published on 5 October 2020 Submitted via Website•
Overall Experience
At the start of the current Covid19 situation, I was so anxious about my mom being in her care home I made the big decision to move her in with me. I then set up care at home package with Nexus. She had two split hours a day, they helped with dressing in the morning and breakfast then came back for...
At the start of the current Covid19 situation, I was so anxious about my mom being in her care home I made the big decision to move her in with me. I then set up care at home package with Nexus. She had two split hours a day, they helped with dressing in the morning and breakfast then came back for lunchtime. I was at work most of the time so my mom was on her own at home with the carer visiting and my mom suffers from dementia, so her behaviour and tone can sometimes be a little disproportionate but the carers handled this in their stride with a smile and a reassuring way. I couldn't have been happier with the service she received and how her care was communicated with me if I was out at work. Knowing she was eating and drinking and had some company means the world to me. I can't see a time where I'll want Mom to go back into a care home knowing that I can extend her hours as we need, as her needs change. Thank you Nexus team.
↩Reply from Tinga Umera, Commercial Director at Nexus Care Services
Thank you for taking the time to write a review and as the owner of the business, I take great pride in our level of communication. We really do have an amazing team of carers who are passionate about what they do. We do not settle for anything less than an excellent level of service, so why should you? So pleased we could help.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 March 2023
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (13)
News
08 Apr 2026
Award-winning home care provider, Nexus Care Services, has opened the doors to a new office in Shenstone, as it creates a new regional hub for its services and recruitment. This...
18 Mar 2026
https://nexuscareservices.co.uk/newswire/
26 Jan 2026
Tinga Umera, Managing Director of Nexus Care Services, has planned his next venture to raise money for Good Hope Hospital in Sutton Coldfield. Tinga is no stranger to taking on...
There are no accreditations posted yet for Nexus Care Services.
Meet the Team (3)
Tinga UmeraJob Title Managing DirectorJoined 2020
Strategic leader with over 15 years of experience in Health and Social Care. Tinga has qualifications from Oxford University in Entrepreneurship...
Strategic leader with over 15 years of experience in Health and Social Care. Tinga has qualifications from Oxford University in Entrepreneurship Studies, He holds a Master’s in Business Administration (MBA) from Aston University and is a Member of the Chartered Global Management Accountant (CGMA). He has a BSc (Hons) in Accounting and Computing (Information Systems) from Wolverhampton University, and he holds a level 5 Diploma in Leadership for Health and Social Care and Children and Young People Services.
Samuel CourtJob Title Business Development DirectorJoined 2018
I have worked for Nexus Care Services since July 2018 and have progressed from payroll administrator to the Business Development Director and Finance...
I have worked for Nexus Care Services since July 2018 and have progressed from payroll administrator to the Business Development Director and Finance Manager within 2 years. I have worked in the Healthcare industry for 10 years+ and have extensive knowledge of the industry from finance, recruitment, compliance, and sales. My role within the business is to develop and bring on new clients as well as managing all financial affairs with duties including payroll, invoicing and debt collecting. I thoroughly enjoy what I do and see my future only with Nexus.
Nexus is a private, family-owned business and we pride ourselves on reliability, punctuality and providing nothing but exemplary care for our clients in the surrounding local communities. Nexus continues to grow from strength to strength ensuring customer focus and satisfaction is at the heart of what we do. I love the attention to detail that is provided to all our clients with tailor-made care plans produced that include all details about their routines and the client’s preferences. With an exceptional management team behind the business, I believe that Nexus Care Services are the ultimate providers of care.
Monica ParaschivJob Title Nexus Events ManagerJoined 2019
I have worked for Nexus for the last two years and progressed from being a part-time coordinator to managing a team of coordinators. I have been...
I have worked for Nexus for the last two years and progressed from being a part-time coordinator to managing a team of coordinators. I have been working in healthcare for the last 5 years, in a diverse range of industries (NHS, private, pharmaceutical), and I bring to the company a Media degree and extensive expertise in communications and problem-solving.
My role within the company apart from managing the team of coordinators is to manage the rotas for our Sutton Coldfield clients and carers and to make sure the day-to-day business runs like clockwork. My team is essentially the first point of contact for our carers and clients, so we pride ourselves on the customer service we provide, as well as on solving any urgent problems that might arise daily.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nexus Care Services to verify any information. View our terms and conditions. Nexus Care Services has an Enhanced Service -what an Enhanced Service includes.
