Caremark Dartford & Gravesham

Office 6, The Old Rectory, Springhead Road, Northfleet, Gravesend DA11 8HN
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9.7 77 Reviews
  • Caremark Dartford & Gravesham, Gravesend
Caremark Dartford & Gravesham is a provider of home care services to the elderly community of Dartford and neighbouring areas of Gravesend.

Caremark can support you with domestic, companionship, personal care, live in or 24-hour care. Services are tailored to your needs, ensuring you remain comfortable living in your own home.

All care staff are thoroughly vetted, trained and matched to your specific needs, ensuring you get the best care and support required.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32.95 – £39.53
  • Weekly Live-in Care Fees: £1500 – £2000

Prices do go up slightly on weekends and evenings. Please call the team to confirm.

These prices are only a guideline, please contact Caremark Dartford & Gravesham to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Abbie Ellis (Manager)

Caremark Dartford & Gravesham Reviews (77)

9.7

Caremark Dartford & Gravesham has a Review Score of 9.7 (9.681) out of 10, based on 28 reviews in the last 2 years.
Over all time Caremark Dartford & Gravesham has 77 reviews.

Overall Experience
  • 62
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Date Published
  • 77
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  • 28
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Reviewer Connection to Caremark Dartford & Gravesham
  • 27
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Total of 77, showing 1-20
Review from Martin H (Son of Client) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The review was very good. The girls were excellent. Everyone gets on will with everyone. My parents are in there 90's and old but enjoy the banter (jokes). They all do a good job. (deserve a payrise).
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Review from Shirley C (Client) assisted by family/friend published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers arrive on time, very efficient, friendly & helpful.
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Review from Jenny G (Daughter-in-law of Client) published on 8 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark really do care and not just a job; they have treated my mother in law as if she is their relative. The care is exceptional and they communicate with the family making the process easier. Never had any issues with the level of care or any part of the service. Big thank you to Caremark and I
would definitely recommend anyone to use this company.
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Review from Kate M (Grandmother of Client) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My granddaughter is often very anxious about going out even though that is what she wants to do. The support she receives is always with understanding and care resulting in a very positive outcome for my granddaughter. The carer is very flexible and gently feeds into my granddaughter's frame of mind.
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Review from L P (Client) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very grateful for the help and service the care supple they give me each morning.
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Review from J L (Client) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with overall service. Great care is taken to make sure Client is well matched with carer, communication with office always results in speedy replies and action. Overall a great, local care provider.
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Review from Nicola M (Wife of Client) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service provided by Caremark is extremely good/excellent. The care/support provided by the team certainly meets expectations. My husband, who is the client, is always treated with dignity. The staff that attend are always polite, punctual, smart in appearance and professional in everything they
do. They have got to know my husband very well over the time they have been in place. The management team are excellent and we know they are available to contact should we have any concerns or questions. We would highly recommend Caremark to anyone looking at homecare services.
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Review from I T (Husband of Client) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall experience was excellent. The carers presented well, they were friendly, and very capable. Overall the experience was very good.
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Review from K O (Client) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
It has generally been a very satisfactory exerience. I cannot fault either staff or management in any area of my care. I appreciate the companionship and the service. Really, I have been happy thus far.
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Review from E P (Daughter of Client) assisted by family/friend published on 30 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall a good experience. Girls are very considerate and very professional. Office good at letting us know if girls going to be late.
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Review from Valerie L (Wife of Client) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are fairly new to having carers, we have been pleasantly surprised and pleased with standard of care provided. Staff are very efficient, friendly and helpful. Some have gone over and above their roles to help us with some tasks. Always seem ready to take on anything to support us. I have found my
physical and mental health has been greatly helped by their assistance. My husband is also very grateful for the support at a most needed time in his life.
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Review from Maria R (Daughter of Client) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caremark was the second care service I took for my mum. From telephone conversations, to home visits to meet the supervisor and team, was from day one, outstanding, very professional. I felt my mum would receive genuine care from the team - not just visits but real care. Mum required 24/7 live in care
or face going into a care home. The management worked hard fast to ensure my dear mum received 5 star living in carers. I felt they treated mum as family and I am so grateful.
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Review from Michael C (Son of Client) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, very caring team.
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Review from N E (Daughter of Client) published on 28 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so grateful to everyone at Caremark involved in providing care for my dad. It was reassuring to know that they worked hard to ensure a consistency of carers, all of whom were kind, understanding and extremely conscientious. My mother was so grateful to you for your caring attitude towards her.
I found everyone to be polite, respectful and efficient. The managers were responsive and worked well with us to provide the best care possible for my dad. We were also grateful for the flexibility whilst my dad had hospital appointments and admissions. I can't thank you enough.
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Review from M B (Son-in-law of Client) published on 19 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One staff member in particular was very professional, organised and empathetic. Office response was immediate. The carers were liked by my mother-in-law and they carried out their duties while allowing her to retain her dignity. On-line access to visit notes was very good. All concerns were quickly
relayed to us. Would happily recommend.
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Review from R R (Wife of Client) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy with the care that Caremark have given my husband. They were very conscientious in their care, pointing out to me any causes for concern e.g skin abrasions etc. They kept him clean, shaved and comfortable. Nothing was too much trouble for them and they were very pleasant and friendly.
I was also impressed with the high standards that are achieved by regular spot check by management.
Reply from Raspinder Singh, MD at Caremark Dartford & Gravesham

Thank you for your wonderful, in depth review. We really do appreciate your time in doing this and making others aware of your experience with us.

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Review from Susan H (Daughter of Client) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very helpful meeting with supervisor who answered all questions and gave reassurance about mum's plan for the future.
Reply from Raspinder Singh, MD at Caremark Dartford & Gravesham

Thank you for your review. It's so refreshing to receive a review that is about our management team. We appreciate your time in leaving this review.

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Review from Harvey J (Son of Client) published on 16 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was more than satisfied with the service received and care provided for my late mother. I did appreciate the flexibility to change appointment visits as and when required. I recognise how difficult this type of work can be for carers and patients alike. Taking into account the particular circumstances,
I would happily recommend the services provided by Caremark Dartford and Gravesham to other prospective users in the future.
Reply from Raspinder Singh, MD at Caremark Dartford & Gravesham

We appreciate your honest and kind feedback and hope this helps others when looking for a home care provider.

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Review from K T (Daughter of Client) published on 19 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased I found Caremark, Mum was reluctant but they have won her over.
The care app is useful.
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Review from L C (Daughter of Client) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are friendly, supervisors show patience and understanding to get things right.
Mum (person receiving care) struggles to see things with a positive perspective. The carers do a good job in supporting, even when it may not feel appreciated.
Reply from Raspinder Singh, MD at Caremark Dartford & Gravesham

Thank you, we appreciate the kind review. Our care team know how important the delivery of care is, despite the challenges. We are always here to help.

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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Caremark Dartford & Gravesham is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.681 for Caremark Dartford & Gravesham is calculated as follows: ( (119 Excellents x 5) + (41 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 166 Ratings = 4.681
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Dartford & Gravesham is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Caremark Dartford & Gravesham

What Type of Services does Caremark Dartford & Gravesham offer?

Caremark Dartford & Gravesham offers Home Care.

How many Carers does Caremark Dartford & Gravesham employ?

Caremark Dartford & Gravesham employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Dartford & Gravesham to verify any information. View our terms and conditions. Caremark Dartford & Gravesham has an Enhanced Service - more info.