Caremark Dartford & Gravesham

Office 6, The Old Rectory, Springhead Road, Northfleet, Gravesend DA11 8HN
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9.7 77 Reviews
  • Caremark Dartford & Gravesham, Gravesend
Caremark Dartford & Gravesham is a provider of home care services to the elderly community of Dartford and neighbouring areas of Gravesend.

Caremark can support you with domestic, companionship, personal care, live in or 24-hour care. Services are tailored to your needs, ensuring you remain comfortable living in your own home.

All care staff are thoroughly vetted, trained and matched to your specific needs, ensuring you get the best care and support required.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £32.95 – £39.53
  • Weekly Live-in Care Fees: £1500 – £2000

Prices do go up slightly on weekends and evenings. Please call the team to confirm.

These prices are only a guideline, please contact Caremark Dartford & Gravesham to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Abbie Ellis (Manager)

Caremark Dartford & Gravesham Reviews (77)

9.7

Caremark Dartford & Gravesham has a Review Score of 9.7 (9.681) out of 10, based on 28 reviews in the last 2 years.
Over all time Caremark Dartford & Gravesham has 77 reviews.

Overall Experience
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Date Published
  • 77
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Reviewer Connection to Caremark Dartford & Gravesham
  • 27
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Total of 77, showing 61-77
Review from Vera A (Daughter of Client) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are extremely satisfied with the level of care and support given to my Mum. She enjoys her trip to the club for a singalong. The daily updates in the file are very good.
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Review from Peter W (Son of Client) published on 14 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very pleased with the care provided by Caremark for my mother and father.
The manager, in particular, is exceptional in the way that she communicates with me about any worries raised by the carers and responds immediately, sensitively, and effectively to any concerns of mine. I live in
the US, so I'm unable to offer daily practical support to my parents; it's a great comfort to know that someone is looking in on them every day so that I can respect their wish to stay in their own home. This wouldn't be possible without Caremark.
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Review from Jo (Daughter of Client) published on 10 May 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
We started using Caremark in January of this year and I can honestly say that they are the best Agency I've used. They ensure that mum gets up in the morning, is washed and dressed etc - they do everything I've asked them to do. Sometimes they go above and beyond, for example, one of the carers was
concerned about my mum one evening, as she kept saying that she was seeing things (i.e. seeing strange people in her home, my mum suffers from vascular dementia). The carer stayed with her until she was calm and had settled for bed. Which I really did appreciate at the time, as I tend to work long hours so was unable to get to my mum that evening. I'd definitely recommend 'Caremark - Gravesend' to all who need it. My mind is 100% at ease knowing that my mum is in good hands.
Reply from Raspinder Singh at Caremark Dartford & Gravesham

Thank you, we really appreciate your kind words and always happy to go the extra mile!

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Review from Clare W (Daughter of Client) published on 10 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found this service easy to use and communication is good. I felt that the assessor listened to what we wanted and understood we wanted regular staff that got to know my mother rather than many different carers. We have the same carer most of the time and this has helped my mother form a good
relationship with her. She is hardworking and friendly. The manager regularly contacts us re. changes in medication and we are asked for feedback which inspires confidence.
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Review from Tharandeep S (Grandson of Client) published on 9 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has an amazing carer from Caremark Gravesham - not only do they care for her beautifully, they make her happy and enable her to enjoy things we never thought possible. Thanks to them, her quality of life is the best it can be.
The managers have been excellent too - flexible, compassionate
and caring. Caremark Gravesham is a great example of what a care provider should be.
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Review from Valerie M (Daughter of Client) published on 10 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's carer was a really lovely, kind, gentle and very caring young lady. She always went the extra mile to ensure mum was comfortable, clean and tidy. I greatly valued her support to me as well as encouraging mum to eat and drink which was a constant battle which our carer and I together persisted
in daily. When mum was taken into hospital our carer stayed to see the doctor and provide her support. The family and I were all very impressed with the care mum received. Thank you all.
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Review from Patricia R (Wife of Client) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can honestly say the best care package we have had. Professional, kind and understanding. We have tried a few care companies since my husband's illness and found them extremely disappointing. We would have no hesitation at all in recommending your company to anyone who wants the best. You are a proper
care company with the service and expertise. Needless to say, we are very very happy with the service we are receiving.
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Review from Michael B (Son of Client) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have only spoken to management on the phone but they have kept me fully informed.
My mother is very pleased with the care given. All the people concerned are very pleasant and helpful.
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Review from Anne B (Daughter of Client) published on 11 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark are a professional and caring business. I totally recommend their services. My father was diagnosed with Alzheimer's. Being a strong character and sometimes hard to cope with, his carer was firm and professional with him, which in the end he came to enjoy seeing her and she would make him laugh,
so nice to see. Thank you to all the team who played a part in helping our family. You made us feel at ease knowing there was always someone there to turn to for help when needed. We never felt we were on our own.
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Review from Michael F (Husband of Client) published on 6 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers who came to help my wife each morning were genuinely caring and highly supportive of her. Even as her condition deteriorated week by week, they did all they could to help her, providing excellent support, and demonstrating a wonderfully positive approach, with a willingness to do whatever
needed to be done.
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Review from Angela H (Daughter of Client) published on 22 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been so pleased with the care my mum has received.
So thoughtful.
The carers have been gentle and patient with Mum and very understanding.
Management of her care has been efficient well organised and flexible to suit her needs.
Good use of initiative to reduce input accordingly as she has
become fitter stronger and more independent.
We would definitely recommend this agency to others.
When there was a slip up and the carer did not arrive, the subsequent response was mature and sensitive on the part of the managers. Overall communication has been very clear and unobtrusive.
Thank you to all involved.
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Review from Linda M (Client) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant service all round. Staff fantastic.
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Review from D T (Daughter of Client) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service is just what we as a family need for my 95-year-old mother at this time. The experience has been excellent.
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Review from Gordon C (Son of Client) published on 7 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark have been helping me care for my elderly mum for seven weeks now. I have nothing to fault them on. They are punctual, polite, well presented, caring and also professional in their approach and well managed. They have been flexible when necessary and proactive in suggesting ideas to improve
their care. I have not had previous experience with care services but I feel that I was lucky to find them. The most important thing is that my Mum has improved spectacularly with Caremark's help and is now safe to continue living in her own home.
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Review from C C (Wife of Client) published on 31 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t thank you all enough for the last two weeks. The carers you have sent to us have been very good, they have made me feel at ease so I could rest. I would recommend Caremark to all my friends and family if they need carers to come in.
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Review from Jill H (Wife of Client) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well run, excellent service, supported by diligent, efficient and caring staff who are prompt and reliable.
A pleasure to deal with Caremark, who can be trusted with the care and needs of a vulnerable person. They have made a difficult situation much easier to deal with.
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Review from Amanda F (Client) published on 2 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first instance of making contact with Caremark (Dartford & Gravesham), we have not one negative thing to say. Polite, respectful, warm & very attentive to details. Gentle, kind & always have the priorities of a high level of patient care. Tidy, clean, efficient and always delivers with a cheerful
attitude. So far we cannot fault this team.
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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Caremark Dartford & Gravesham is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.681 for Caremark Dartford & Gravesham is calculated as follows: ( (119 Excellents x 5) + (41 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 166 Ratings = 4.681
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Dartford & Gravesham is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (0)

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