Caremark Dartford, Gravesham & Medway

Overall a good experience. Girls are very considerate and very professional. Office good at letting us know if girls going to be late.

We are fairly new to having carers, we have been pleasantly surprised and pleased with standard of care provided. Staff are very efficient, friendly and helpful. Some have gone over and above their roles to help us with some tasks. Always seem ready to take on anything to support us. I have found my physical and mental health has been greatly helped by their assistance. My husband is also very grateful for the support at a most needed time in his life.

Caremark was the second care service I took for my mum. From telephone conversations, to home visits to meet the supervisor and team, was from day one, outstanding, very professional. I felt my mum would receive genuine care from the team - not just visits but real care. Mum required 24/7 live in care or face going into a care home. The management worked hard fast to ensure my dear mum received 5 star living in carers. I felt they treated mum as family and I am so grateful.

Excellent service, very caring team.

I don't have any complaints with the care I have received. Everyone that has attended my care visits have been kind, patient and considerate with me when supporting me with my needs. I can really tell the difference between having Caremark and the provider I had before. I would recommend Caremark.

We are so grateful to everyone at Caremark involved in providing care for my dad. It was reassuring to know that they worked hard to ensure a consistency of carers, all of whom were kind, understanding and extremely conscientious. My mother was so grateful to you for your caring attitude towards her. I found everyone to be polite, respectful and efficient. The managers were responsive and worked well with us to provide the best care possible for my dad. We were also grateful for the flexibility whilst my dad had hospital appointments and admissions. I can't thank you enough.

At Caremark staff are always very pleasant and friendly, they are always punctual and on time to attending care calls. Staff are always clean and presentable when attending to mums care calls and carer's always treat mum with dignity and respect. Caremark has been the best company we have used so far and they have been amazing and I would be more than happy to recommend Caremark to anyone that needs support with a loved one.

I know mum is very pleased with the care provided. There are a few carers who are particular favourites and it is good to know that mum enjoys their company as well as their helpfulness and kindness. Thank you from mum.

One staff member in particular was very professional, organised and empathetic. Office response was immediate. The carers were liked by my mother-in-law and they carried out their duties while allowing her to retain her dignity. On-line access to visit notes was very good. All concerns were quickly relayed to us. Would happily recommend.

The staff who come in to care for my mum always go above and beyond in everything they do. They treat my mum with dignity and respect and often have a laugh/sing with her. She enjoys them coming in and leaves me with peace of mind. The office staff are always accommodating and will really try to help with any issues/requests that I have. Great company!

I have been very happy with the care that Caremark have given my husband. They were very conscientious in their care, pointing out to me any causes for concern e.g skin abrasions etc. They kept him clean, shaved and comfortable. Nothing was too much trouble for them and they were very pleasant and friendly. I was also impressed with the high standards that are achieved by regular spot check by management.

A very helpful meeting with supervisor who answered all questions and gave reassurance about mum's plan for the future.

I was more than satisfied with the service received and care provided for my late mother. I did appreciate the flexibility to change appointment visits as and when required. I recognise how difficult this type of work can be for carers and patients alike. Taking into account the particular circumstances, I would happily recommend the services provided by Caremark Dartford and Gravesham to other prospective users in the future.

The care app is useful.

Mum (person receiving care) struggles to see things with a positive perspective. The carers do a good job in supporting, even when it may not feel appreciated.

We have been using Caremark for around 5 years now and have always found the staff to be friendly, caring, and very supportive of our mother. The carers are always happy to spend time with her, talking to her and helping her with any care or support she might need. I would recommend their services to anyone.

I have been with Caremark for 2 years. The service is amazing, my carers look after me well and make sure my dog Teddie is walked and feel I would recommend this agency to anyone.

Caremark has been great in supporting my aunt with her care needs. There are a great group of carers, who really do care about the service users and go above and beyond. In particular, the field care manager is great and knows her service users and carers really well.

If I have to choose my care this is the people.

Having been with Caremark for nearly 2 years, I can say that I would have no hesitation in recommending them to anyone who requires care in their home. Their staff are completely professional and are always cheerful when they call.