Exclusive Care Services

1st Floor, Banks Place, Market Place, Dartford DA1 1EX
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9.4 27 Reviews
  • Exclusive Care Services, Dartford
Exclusive Care Services offers personalised home care to elderly people, those with physical and/or learning disabilities and others who require support to live at home.

Domiciliary services include personal care, dementia care, live-in care, post hospital/treatment support, respite care, palliative care, light housekeeping, companionship, medication reminders and learning support.

Trained staff give those requiring care attention and respect while meeting their their individual needs and wishes.
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Care Provided by Exclusive Care Services

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £28.04
  • Weekly Live-in Care Fees: from £1615.05

Visits from 30 mins

These prices are only a guideline, please contact Exclusive Care Services to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Exclusive Allied Services Ltd

Person in Charge

  • Denise Dadswell (Registered Manager)

Exclusive Care Services Reviews (27)

9.4

Exclusive Care Services has a Review Score of 9.4 (9.415) out of 10, based on 14 reviews in the last 2 years.
Over all time Exclusive Care Services has 27 reviews.

Overall Experience
  • 18
  • 8
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Date Published
  • 27
  • 5
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  • 14
  • 13
Reviewer Connection to Exclusive Care Services
  • 7
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  • 5
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  • 1
  • 1
  • 1
Total of 27, showing 1-20
Review from Julie H (Daughter of Client) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very please with the care dad is receiving it is of a high standard. Staff are all friendly and conscientious and they spend time chatting and making sure dad is comfortable and happy.
The Rota which lets me know who is visiting (picture included) and at what time is an excellent idea also the notes
each carer fills in at the end of the visit is extremely helpful.
Reply from Denise Dadswell, Registered Care Manager at Exclusive Care Services
Thank you for taking the time to write a review, it is very important that our staff provide high quality care for our clients and we are happy that we are meeting and exceeding those standards
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Review from C H (Daughter of Client) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers are caring, professional and kind. Office and management staff listen to me, take care to help me as soon as possible and I know I can count on their support.
They find solutions to any issues.
I am so thankful to having them in our lives.
Reply from Denise Dadswell, Registered Care Manager at Exclusive Care Services
Thank you for taking the time to write this lovely review, ECS's aim to to enable our clients to live at home with the support of our staff, letting families to know their loved ones are in safe…read more
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Review from Sue A (Mother of Client) published on 17 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the lovely staff who look after my son. The staff have always been friendly and welcoming. They support him with his health needs, and maintaining his diet, he always looks smart and his house is immaculate. I can relax knowing he is being well looked after.
Reply from Denise Dadswell, Registered Care Manager at Exclusive Care Services
Thank you for your kind review, I am delighted that you are happy with the care being received for your son and you feel he is well looked after by the staff.
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Review from Jane M (Mother of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am thoroughly happy with my son's care. In every respect. Staff are so kind; and completely aware of his particular needs and responsive to them.
Exclusive Care has also come up with ideas and initiatives (for my son to go swimming regularly, for instance) that have greatly added to his pleasure
in life.
I have complete trust in their care of him. I really don't see how it could be bettered.
Reply from Denise Dadswell, Registered Care Manager at Exclusive Care Services
Thank you for such a positive review, Exclusive Care strives to provide the best care our clients putting their needs first and helping them maintain their independence.
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Review from David W (Son of Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Exclusive Care provide a friendly efficient service that puts my mind at rest that my mum is being looked after. Staff are friendly and my mum is happy having them visit her each day. The office staff are very efficient and easy to deal with.
Reply from Babatunde Adeyemi, Registered Manager at Exclusive Care Services
Thank you for taking the time to write us a positive review, we appreciate feedback and are happy mum is receiving the right care and she looks forward to seeing the staff.
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Review from W C (Daughter of Client) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have been clients of Exclusive Care Services for just over a year now and during that time my mum has never had a complaint the care she has received. All the carers provide a consistent level of care. They approach mum with respect and are friendly in her company. When I am not present I have every
confidence that my mum will have all her personal needs met and that she is left safe.
Reply from Denise Dadswell, Registered Manager at Exclusive Care Services
Thank you for your amazing review, we aim to provide outstanding care and it is important to us that you feel confident in the services we provide for your mum.
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Review from T E (Husband of Client) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Over the last year there have been some issues but all is now fine. The service at home is superb with the carers performing really well. It is good to receive the rota to inform us.
Reply from Denise Dadswell, Registered Manager at Exclusive Care Services
Thank you for taking the time to write a review. We are so happy that the care your wife is receiving is superb. It is a pleasure to look after her and I know her carer loves coming to support her.
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Review from J T (Daughter of Client) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff that visit my mum are very pleasant and friendly. Her personal needs are carried out with care and respect and lots of smiles! I am contacted by the care if they have any concerns, and they kindly leave notes if my mum is running low on provisions. This is most helpful. There are a few issues
with the receipt of the rotas from the office, but other than that most matters are addressed promptly.
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Review from D P (Stepdaughter of Client) published on 23 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My stepdad has a lovely carer who comes to him. She is very caring and gives him choices in of food and drinks. Always communicates with the family. We are very happy with the care she is giving him.
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Review from R C (Husband of Client) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A change of staff lately and they have got a lot better. Carers are friendlier and caring. Well done everybody keep it up.
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Review from M H (Client) assisted by family/friend published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are friendly, cheerful and kind. My personal hygiene care and medication allocation are the best services the carers give. When feeling poorly a carer has stayed a lot longer past her allocated time until I feel better which I am grateful for ( for no extra charge). It would be nice to have a
little more interaction with them but I realise they have their tasks to complete and to write up on their mobiles (a little too long sometimes)
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Review from R M (Client) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All of the carers who have attended to me have been very attentive to what I say and have responded to what I want and have asked if they could do more. All have treated me with dignity, with a laugh, which for me is - "we don't do enough". All have been very satisfactory. When it comes to the office
they could listen to clients a little more and not try to insist that their solutions are right.
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Review from Ann T (Daughter of Client) published on 28 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was cared for by this care agency for just over a year. She was totally dependent on the carers and had visits four times a day. The carers always spoke to her with respect and kindness and maintained her privacy and dignity at all times.
When my mum was in her last few days of life their
care was exceptional.
I would highly recommend this care agency to anyone.
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Review from S S (Friend of Client) published on 15 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the service given by Exclusive Care over the last eighteen months to our friend. Everyone involved in his care shows such great patience, concern and understanding of his condition. His welfare and well-being are always put first.
Reply from Babatunde Adeyemi, Registered Manager at Exclusive Care Services
Thank you for your kind words about Exclusive Care. We are truly grateful for your positive feedback and are honoured to have had the opportunity to care for your friend over the past eighteen months.…read more
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Review from Linda C (Daughter of Client) published on 27 September 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
They took over a palliative care contract for my mum. We arranged a handover with the current care team and they turned up but had no interest in talking to the current care providers and in fact, seemed to be put out they were there. They had no empathy. They didn't understand basic things like using
a wet sponge to moisten the mouth. They were meant to be there for 30 minutes each visit and sometimes barely stayed for 5/10 minutes. I would not recommend them.
Reply from Babatunde Adeyemi, Registered Manager at Exclusive Care Services
We appreciate you taking the time to leave us a review; we embrace any input, positive or bad, as it helps us understand how we can improve for the benefit of all of our existing and future clients.…read more
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Review from B B (Client) published on 28 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The experience I have had just made so much difference to me. The carers are just great and make sure I have everything I need before they go.
Reply from Babatunde Adeyemi, Registered Manager at Exclusive Care Services
Thank you very much for your kind words and such a positive review.
We are happy and feel privileged to be able to look after you and make a positive difference in your life.
Wishing you all the…read more
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Review from Anthony J (Husband of Client) published on 20 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers were very kind, caring and efficient. They made my wife feel at ease. Their friendly approach was appreciated by my wife.
Reply from Jennifer Burkett, Care Coordinator at Exclusive Care Services
We appreciate the positive review as we work very hard to uphold the high standard that all of our customers deserve. We feel lucky to be the company chosen to support these individuals in their own…read more
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Review from C H (Client) assisted by family/friend published on 20 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am extremely satisfied with the care and service provided!
Reply from Jennifer Burkett, Care Coordinator at Exclusive Care Services
Thank you - we enjoy supporting you in your own home.
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Review from Leslie T (Client) published on 20 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers were excellent.
Reply from Jennifer Burkett, Care Coordinator at Exclusive Care Services
Thank you, we love what we do and want to have happy customers.
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Review from Joyce M (Wife of Client) published on 3 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for this company. The carers that came were all very cheerful and jolly. They treated my husband with the greatest respect and nothing was too much trouble for them. They took their time talking and making my husband comfortable and he always managed a smile when they left.
They also made time for me, asking how I was coping and discussing and advising me on different issues. I felt very fortunate that we had been nominated this company for the last few weeks of my husband's life.
Reply from Jennifer Burkett, Care Coordinator at Exclusive Care Services
We appreciate the positive review as we work very hard to uphold the high standard that all of our customers deserve. We feel lucky to be the company chosen to support these individuals in their own…read more
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Current Review Score: 9.4 (9.415)

Overview of Review Score

The Review Score of 9.4 (9.415) out of 10 for Exclusive Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.415 for Exclusive Care Services is calculated as follows: ( (41 Excellents x 5) + (34 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 82 Ratings = 4.415
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Exclusive Care Services is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Daniel

Daniel Adeyemi

Job Title: Office Manager Joined: 2022

Daniel is a highly organised and dedicated professional with a passion for efficiency and teamwork. His journey in the domiciliary care sector began as an Admin Assistant, and through hard work and commitment, he progressed to my current role as an Office Manager.


He thrives in fast-paced environment, enjoys problem-solving, and takes pride in ensuring the smooth running of daily operations.


Daniel joined Exclusive Care Services in February 2022, but has been following the company’s growth long before then. Watching its progress and being part of such a compassionate and driven team has been incredibly rewarding.


Daniel love working for a company that truly makes a difference in people’s lives, and looks forward to continuing this journey with them.”

Frequently Asked Questions about Exclusive Care Services

What Type of Services does Exclusive Care Services offer?

Exclusive Care Services offers Home Care.

How many Carers does Exclusive Care Services employ?

Exclusive Care Services employs 17 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Exclusive Care Services to verify any information. View our terms and conditions. Exclusive Care Services has an Enhanced Service - more info.