Myrtle Care Providers Ltd

Suite 5, Broxbourne Business Centre, Fairways, Waltham Cross EN8 0NL
Review Us
9.0 7 Reviews
  • Myrtle Care Providers Ltd, Waltham Cross
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Owner

  • Myrtle Care Providers Ltd

Person in charge

  • Praise Zondo (Manager)
Are you the Owner/Manager of Myrtle Care Providers Ltd? View your Advertising Options

Myrtle Care Providers Ltd Reviews (7)

9.0

Myrtle Care Providers Ltd has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years.
Over all time Myrtle Care Providers Ltd has 7 reviews.

Overall Experience
  • 7
  • 0
  • 0
  • 0
  • 0
Date Published
  • 7
  • 0
  • 0
  • 3
  • 4
Reviewer Connection to Myrtle Care Providers Ltd
  • 4
  • 2
  • 1
Total of 7, showing 1-7
Review from Ian P (Son of Client) published on 20 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myrtle Care Services provides exceptional care with compassionate staff who go above and beyond to meet the needs of my mum. Their dedication to individualised care and attention to detail sets them apart in the industry.
But one carer in particular who makes my mum’s care visits so special. The carer
is happy and jolly and treats Mum like one of the family. When the paramedics visited my mum recently after a fall, the carer couldn’t be more helpful. One paramedic said, “You don’t often find carers as good as she is, she treats your mum like one of the family, a very special person”.
Thank you to the carer, and thank you Myrtle Care Services.
Reply from Luyando Zondo, Registered Manager at Myrtle Care Providers Ltd

Dear Ian ,thank you very much for your kind words! We're so thrilled to hear that you had a great experience with us and and make your mum's visits special. Your feedback is very much appreciated and it motivates our team to continue delivering excellent service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lindsey L (Daughter of Client) published on 13 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We promised my mother to keep her at home. Along came the team. We couldn't have managed without these angels. They were kind, efficient and knowledgeable. They in my mother's last days helped and brought a smile to all our faces in this deeply upsetting time. I can not rate them enough. We have had
experience of others, not good. If you want the best get these guys in.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Valerie W (Client) published on 19 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After hearing some horror stories from some of my friends about certain care providers I was very anxious and not looking forward to the visits. However I can't praise them enough. The carers that work for Myrtle Care Providers are so caring and obliging that nothing is too much trouble for them. They
are the ultimate professionals that everything is done to perfection. They are such a friendly bunch that I look forward to their visits. Thank you all for your help.
Reply from Luyando Zondo, Registered Manager at Myrtle Care Providers Ltd

Thank you for the positive review. We’re especially pleased that you are finding our staff friendly and caring. We always aim to provide the best quality care and service to our customers, and we’re glad to hear that we succeeded. Our staff will be happy to know that they are providing you with excellent service.

  • Staff
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  • Treated with Dignity
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Review from D P (Son of Client) published on 7 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are extremely happy with the very high quality support that we are receiving. The support to Mum now, and Dad previously, is and was fantastic and we could not ask for more. Always positive response to my mum and dad's ever-increasing needs. Thank you so much.
Reply from Luyando Zondo, Registered Manager at Myrtle Care Providers Ltd

Thank you for the lovely review. We are thrilled that you are happy with our service. Our staff will definitely be happy to know that they gave/are giving an excellent service to your parents. We strive to provide quality care at all times which is our top priority.

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  • Value for Money
Review from Sue M (Daughter of Client) published on 12 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the team for what they did for my mum. They made her last few months peaceful, calm, funny and caring.
My mum had had two diabolical care companies before changing to the team at Myrtle Care Providers, and when they took over I was so stressed out with how useless the last carers had
been, that I thought I would never feel any different. But I cannot express enough that this team has such a calming effect, it's unbelievable. There was no rushing in to get my mum washed, fed and out the door, they spent time, proper quality time.
I found the stress fell away from me, I knew my mum was being looked after properly.
Thank you to the team. Thank you so so much.
Reply from Luyando Zondo, Registered Manager at Myrtle Care Providers Ltd

Hi Sue, thank you for the review. Myrtle Care Providers has an amazing group of staff, and we all take great pride in our work and in knowing that the people we care for and their loved ones are happy with the service we provide.

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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Karin D (Daughter of Client) published on 5 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful! my mother and father both had dementia and it was at times very challenging, Myrtle carers were excellent. The carer has a warm and caring heart like all the other ladies that in a short time looked after them. They were my top choice and were professional in all ways thinking of the best
way to help and support not only them but the family .. excellent.
Reply from Luyando Zondo, Registered Manager at Myrtle Care Providers Ltd

Thank you very much for this amazing review. We work really hard to provide the best service and so I am happy to see that reflected on your parents' care.

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  • Value for Money
Review from Heather R (Daughter of Client) published on 17 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum is 98-years-old and since having Covid-19 in April is now unable to fend for herself at all. Before Myrtle Care Providers and their lovely ladies, my mum was very stressed with different carers coming in at irregular times and not knowing how she needed thing done. She was having panic attacks
and calling us in the middle of the night crying. We were constantly disappointed and very distressed ourselves as none of the other companies we had used before were very efficient or caring.
We have found Myrtle Care employees to be very caring, conscientious, reliable, excellent timekeepers and trustworthy. They treat my mum as I do and advise and help with anything that will make my mum's life easier. They treat Mum as if she were part of their own family and make her feel as though she has friends coming round not impersonal carers. Nothing is too much trouble for them. I didn't think there were any companies like this. They are amazing compassionate carers. We thoroughly recommend them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Myrtle Care Providers Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Myrtle Care Providers Ltd is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Myrtle Care Providers Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Myrtle Care Providers Ltd

What Type of Services does Myrtle Care Providers Ltd offer?

Myrtle Care Providers Ltd offers Home Care.

How many Carers does Myrtle Care Providers Ltd employ?

Myrtle Care Providers Ltd employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Myrtle Care Providers Ltd to verify any information. View our terms and conditions. Myrtle Care Providers Ltd has an Basic Service - more info.