Emerald Green Care

Southbridge House, Southbridge Place, Croydon CR0 4HA
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8.0 14 Reviews
  • Emerald Green Care, Croydon
Emerald Green Care is a family-owned domiciliary care company that strives to provide a gold standard quality care service.

The ethos is to provide a caring and compassionate service to those who need it across local boroughs, whether this is supporting clients on a day-to-day basis with daily duties, rehabilitation to help clients achieve their goals or providing companionship with a friendly helping hand.
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £21

These prices are only a guideline, please contact Emerald Green Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Emerald Green Care Ltd

Person in charge

  • Hannah Matthews (Registered Manager)

Emerald Green Care Reviews (14)

8.0

Emerald Green Care has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Emerald Green Care has 14 reviews.

Overall Experience
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Date Published
  • 14
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Reviewer Connection to Emerald Green Care
  • 5
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Total of 14, showing 1-14
Review from C H (Daughter of Client) published on 29 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing service!
Every single one of them has been kind and compassionate, me and my family can’t thank them enough for their care. They have offered advice and support which has made us feel safe to have our mother in their care.
I highly recommend!
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Review from L A (Next of Kin) published on 11 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Emerald Green carers were always courteous, not only to the client, but her visitors and friends. As her next of kin, they always contacted me with any issues or concerns immediately and I could contact them when needed. Nothing was too much bother ever, for the client or relatives. If they were going
to be late, they always called to let the client know. The carers were faultless, caring and supportive right to the end of the client's life.
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Review from S W (Wife of Client) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were thankful to experience the kind care of Emerald Green Care, before my husband was taken to a local hospice. The care was kindly and also preserved his dignity at all times, which was very important to my beloved husband. The carers were punctual and fitted in with general household arrangements.
This inspired confidence from my husband. The care was in marked contrast to what we had experienced from another agency, on another occasion.
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Review from A T (Friend of Client) published on 16 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the time Emerald Green Care looked after my friend, I always found they kept me informed with any changes in my friend's health. I always felt that all staff looked after my friend and she looked forward to seeing them. I always had good communication with staff and management. They always cared
and I have been grateful for their service.
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Review from A M (Husband of Client) assisted by family/friend published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the carers to be well-mannered and always treat me with respect. They make me feel safe and confident. They are willing to do as they are asked and respond with patience to my needs.
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Review from Patricia B (Client) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer is a delightful lady - reliable, efficient, kind, gentle and charming, always willing to do anything for me. We have established an excellent, close relationship and I now have a strong affection for her.
The company's administration is also highly recommended.
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Review from Z H (Client) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
If two of the carers are still working I would recommend. Manager is very good. Professional in dress code. Mostly, I find if the carers working for the agency are God-fearing all is good.
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Review from A P (Daughter of Client) published on 4 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service provided to my father since starting. Despite the extensive service needs of my father, the staff are professional and efficient at all times and are receptive to any suggestions for improvement. Excellent communication between office, caregivers and family. Very pleased with the service
to date - have exceeded my expectations.
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Review from Jackie B (Daughter of Client) published on 1 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has just started with Emerald. From the very start, Mum's needs were listened to and any concerns she had were addressed. She has always felt she is being listened to and treated with dignity. All the carers are lovely and extremely kind and caring, Mum receives in advance a note to say which carers
will be coming the following week.
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Review from J S (Client) published on 11 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Emerald Green Care provide an excellent service to enable me to remain in my own home and be as independent as possible. They always treat me with respect and dignity and are willing to assist me in many ways. They are very flexible and adaptable if I need to change my care visits due to an appointment.
Nothing is too much trouble for them. I would recommend them to friends or family.
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Review from S A (Daughter-in-law of Client) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely pleased with your service.
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Review from Jacqueline G (Wife of Client) published on 21 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my husband received from Emerald Green Care was of the highest standard. All of the team demonstrated that they truly cared and there was not a weak link amongst them. They were kind and compassionate and treated him with the utmost professionalism and dignity at all times. I would not
hesitate to recommend this company.
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Review from J C (Client) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been with and looked after by Emerald Green Care for two or more months and have been very happy, and also happy with their care provision.
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Review from R C (Client) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I began to receive care from Emerald Green Care in July 2019 since when there has been a remarkable improvement in both my personal care and that of my surroundings particularly in respect of the kitchen - it is neat, clean and tidy.
I also appreciate the highly professional but relaxed reassuring
approach - caring and sensitive to my needs shown by all members who I have met.
The carers have well-organised schedules.
I would be happy to recommend this company to anyone needing care.
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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Emerald Green Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Emerald Green Care is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Emerald Green Care is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (3)

Hannah

Hannah Matthews

Job Title: Registered Manager Joined: 2019

Hannah is the registered manager and Director of Emerald Green Care. She has her level 5 in leadership and management in adult health and social care alongside her undergraduate degree in health and social policy. Hannah has her awards in education training allowing her to teach and train staff members.


A message from Hannah:
' When I started university I was looking for a part-time job to help pay the bills whilst I was studying, I found a job in a domiciliary care company where I very quickly fell in love with the role. As I finished my degree, I moved up into management within the sector and in 2019 myself and my business partners decided to open Emerald Green Care. I take pride in the fact my staff deliver a standard of care that meets the quality of what I would expect my parents to receive.


I love being a care worker, the role brings me joy and happiness. When I go and attend care visits, it's as if no matter what is happening in the world for the hour I spend in the client's home, nothing else matters but them. I have been a shoulder to cry on, I have heard so many different stories, and I especially love hearing the ones about people's childhood. I have looked at photographs and felt love as well as heartache. But most importantly I have built relationships with individuals, that some I will never forget.


Being a care worker is amazing however being the registered manager, allows me to make a change. For those who do not have voices, I have the power to stand for them and ensure they are receiving absolutely nothing but the best care. It allows me to work alongside other professionals to ensure clients have everything they need. Emerald Green Care is built on a person-centred approach, we are all different but we all deserve the same treatment.

Demi Louise

Demi Louise Matthews

Job Title: Director Joined: 2019

A message from Demi:


Opening Emerald Green Care enabled me to put clients' needs first and hand-pick our staff team to ensure the clients receive care that is to a high standard. Opening this business enabled us to deliver care in a person-centred way. I started adult care as a care worker in 2016 and absolutely loved the role, it was always the little things that used to make the client's day.


Remembering how one likes their tea or coffee, or asking them how their grandkids are. Emerald Green Care is a family-run company and I take pride in delivering a service which is compassionate and caring.

Ahmed

Ahmed Ahmed

Job Title: Care Co-ordinator Joined: 2019

Ahmed has studied medicine and is currently finishing his training to become a doctor. Ahmed does this alongside managing the rotas at Emerald Green Care.


A message from Ahmed:
I am passionate about adult social care as I enjoy making a positive difference in people's lives. I like to support people in maintaining their independence as much as possible, and I find this morally rewarding when I see the clients happy, with smiles on their faces.

Frequently Asked Questions about Emerald Green Care

What Type of Services does Emerald Green Care offer?

Emerald Green Care offers Home Care.

How many Carers does Emerald Green Care employ?

Emerald Green Care employs 13 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Emerald Green Care to verify any information. View our terms and conditions. Emerald Green Care has an Enhanced Service - more info.