Avanti Homecare

The Cottage (Unit 10), Kensington Business Park, Ilkeston DE7 5NY
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9.9 41 Reviews
  • Avanti Homecare, Ilkeston
Avanti Homecare, established in 2018, is a local, family-run, award-winning provider of at-home care services in the Ilkeston and Ripley areas of Derbyshire. The company is dedicated to building a team that clients can trust with their own family members, a commitment that was personally affirmed when one of the founders' loved ones required support.

Avanti Homecare believes that excellent care begins with understanding each individual on a personal level. The team takes the time to listen to clients' stories, learn about their preferences and lifestyles, and support them in continuing the activities they love.

Offering a range of services from everyday assistance to more complex care, Avanti Homecare specialises in Dementia Care, Mobility Assistance, Palliative Care, Stroke Care, Parkinson's Care, and support for Sensory Impairments. Clients receive tailored care packages to help them live comfortably at home, including help with medication, personal care, household tasks, meal preparation, shopping and errands, and companionship.

The company's commitment to quality includes:

Visits occurring at expected times
A small team of carers who truly know each client
Care that adapts as needs change
Regular well-being and quality checks from the management team
Industry-leading training for staff
Unhurried visits to ensure all client needs are met
Digital systems that consistently monitor clients’ well-being

Avanti Homecare is devoted to enhancing the quality of life for each individual, enabling them to live independently with the support they need.

Care Provided by Avanti Homecare

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £29 – £31

Minimum visit duration is 30 minutes, the visit charge is to cover care staff travel time and expenses.

Contact Avanti Homecare to confirm what's included and receive a personalised quote based on your needs.

Contact Avanti Homecare to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Avanti Homecare to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Lucy Middleton (Manager)
9.9

Avanti Homecare has a Review Score of 9.9 (9.943) out of 10, based on 41 reviews in the last 2 years.
Over all time Avanti Homecare has 41 reviews.

Overall Experience
  • 39
  • 2
  • 0
  • 0
  • 0
Date Published
  • 41
  • 7
  • 23
  • 41
  • 0
Reviewer Connection to Avanti Homecare
  • 20
  • 8
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 41-41
Review from L P (Daughter of Client) published on 2 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been receiving care and support from Avanti for over a year and I am delighted with the service. Mum is cared for in a thoughtful, professional, dignified and friendly way. The service is reliable and there is excellent communication between me and the service provider.
Since the care began,
the quality of Mum's life is so much better and she is able to continue to live in her own home which is what she wants more than anything. She is clean, fed, medicated and very importantly stimulated by the regular visits of this dedicated team.
Reply from Lucy Middleton, Registered Manager at Avanti HomecareThank you so much for taking the time to post this lovely review. We are so happy to hear that our fantastic team are making such a difference to your mum's quality of life. In particular, it is great to hear that this is helping her do what she wants by staying independent and in her own home. I know that the team all love visiting her too!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.943)

Overview of Review Score

The Review Score of 9.9 (9.943) out of 10 for Avanti Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.943 for Avanti Homecare is calculated as follows: ( (230 Excellents x 5) + (14 Goods x 4) ) ÷ 244 Ratings = 4.943
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Avanti Homecare is based on 41 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

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Meet the Team (4)

Lucy

Lucy Middleton

Job Title: Registered Manager Joined: 2018

As the Registered Manager for our Ilkeston and Long Eaton branch, I oversee everything to ensure our clients and care team are well-supported and everything runs smoothly. I also work closely with our other branches to ensure consistency and quality across all our locations. It’s a collaborative effort, and I’m always here to help wherever needed! You will hear from me regularly and I’ll come and visit you at least twice a year to review how your care is going. I love to spend quality time with our clients and making sure we’re doing everything we can to make a difference in their lives.

Noureen

Noureen Akhtar

Job Title: Care Quality Manager Joined: 2021

As a Care Quality Manager, my responsibility is to make sure we are meeting and adapting to your needs. Every couple of months, I’ll be coming to see you so that we can have a chat about how you are, what’s going well with your care and what you would like us to improve on. If you have any concerns, I’ll make sure we take action right away and connect with any other health professionals you might need. I regularly visit clients’ homes alongside our care team to ensure we’re maintaining the highest standards. I absolutely love working with our wonderful team and getting to meet clients like you. I can’t wait to see you soon!

Leona

Leona Allsop

Job Title: Senior Care Coordinator Joined: 2019

At Avanti, I work closely with our Care Coordinator and make sure each carer has enough time to properly support every client we have. I make sure the rotas are fair and geographically friendly for our care team too! I stay in regular contact with GPs, social workers, and District Nurses to ensure that any updates to your care are communicated to our team quickly. By working closely with them, I make sure you always have everything you need, and that your care is delivered smoothly and consistently. I am the first person carers can reach out to if they need support with their rota!

Katy

Katy Madden

Job Title: Care Coordinator Joined: 2021

In my role, I create the weekly staff rotas, ensuring they meet the needs of both our clients and our team. If you call the office during business hours, there’s a good chance you’ll speak with me! I also handle various administrative tasks to ensure everything runs smoothly and efficiently behind the scenes. At Avanti, we make sure you are introduced to each carer that you meet so you are likely to have me visit you sometimes.

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