Care Outlook (Twickenham)

122 Nelson Road, Twickenham TW2 7AY
Review Us
2 Reviews
  • Care Outlook (Twickenham), Twickenham
Show Care Outlook (Twickenham) on the Map

Care Provided by Care Outlook (Twickenham)

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Good to Know

Group/Owner

Person in Charge

  • Debra Trani (Registered Manager)
Are you the Owner/Manager of Care Outlook (Twickenham)? View your Advertising Options

Care Outlook (Twickenham) Reviews (2)

Over all time Care Outlook (Twickenham) has 2 reviews.

Overall Experience
  • 0
  • 0
  • 2
  • 0
  • 0
Date Published
  • 2
  • 0
  • 0
  • 0
  • 2
Reviewer Connection to Care Outlook (Twickenham)
  • 1
  • 1
Total of 2, showing 1-2
Review from K S (Partner of Client) published on 29 November 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
The actual carers are helpful and try their best to carry out their duties, but as for the organisation of their office, it is absolute rubbish. My wife, who is disabled, doesn't know who is coming through the door or at what time. Morning calls can vary from 07.15 to 08.30, calls are not evenly spread
i.e. four hours apart. The company puts an extreme amount of pressure on the staff by not giving them time to travel from one client to the next. They also don't get break periods. The workload seems to change by the hour and often get sessions where they are waiting around for the next booked client (sometimes two to three hours) without being paid. In my opinion, it is no wonder this agency gets through so many staff. There just isn't any consistency with this company.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Paul H (Son of Client) published on 6 July 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
This is my first experience of using a care agency. I appreciate that carers can only do so much. Saying that it does feel a bit like Care Outlook, not necessarily the carers themselves, treat their clients as commodities. It is ‘soft touch’, ‘clock in clock out’ mentality rather than actually encouraging
the carers to make progress with their clients. I would like to see a real improvement over the coming week to see proper care taking place.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Apr 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Care Outlook (Twickenham)

What Type of Services does Care Outlook (Twickenham) offer?

Care Outlook (Twickenham) offers Home Care.

How many Carers does Care Outlook (Twickenham) employ?

Care Outlook (Twickenham) employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Outlook (Twickenham) to verify any information. View our terms and conditions. Care Outlook (Twickenham) has an Basic Service - more info.