Care Outlook (Twickenham)

The actual carers are helpful and try their best to carry out their duties, but as for the organisation of their office, it is absolute rubbish. My wife, who is disabled, doesn't know who is coming through the door or at what time. Morning calls can vary from 07.15 to 08.30, calls are not evenly spread i.e. four hours apart. The company puts an extreme amount of pressure on the staff by not giving them time to travel from one client to the next. They also don't get break periods. The workload seems to change by the hour and often get sessions where they are waiting around for the next booked client (sometimes two to three hours) without being paid. In my opinion, it is no wonder this agency gets through so many staff. There just isn't any consistency with this company.

This is my first experience of using a care agency. I appreciate that carers can only do so much. Saying that it does feel a bit like Care Outlook, not necessarily the carers themselves, treat their clients as commodities. It is ‘soft touch’, ‘clock in clock out’ mentality rather than actually encouraging the carers to make progress with their clients. I would like to see a real improvement over the coming week to see proper care taking place.