Alina Homecare Devizes

Beacon Business Centre, Hopton Road, Devizes SN10 2EY
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Top 20 award
10 53 Reviews
  • Alina Homecare Devizes, Devizes
Alina Homecare Devizes is a provider of high-quality care in the client's home based in Devizes and covers a wide range of local areas including Bishops Cannings, Bromham, Coate, Devizes, Easterton, Etchilhampton, Great Cheverell, Lydeway, Marlborough, Market Lavington, Marston, Potterne, Poulshot, Roundway, Seend, Stert, Wedhampton, West Lavington and Worton.

Person-centred care is delivered by an experienced and motivated team who deliver care to help people live as independently as possible.

Staff are trained to treat all clients with dignity and respect at all times.
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Care Provided by Alina Homecare Devizes

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We pride ourselves on providing excellent quality Home Care at competitive prices.
The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
Your home. Your care. Your choice.

Good to Know

Group/Owner

Person in charge

  • Dean Moxom (Branch Manager)

Alina Homecare Devizes Reviews (53)

10

Alina Homecare Devizes has a Review Score of 10 (9.974) out of 10, based on 20 reviews in the last 2 years.
Over all time Alina Homecare Devizes has 53 reviews.

Overall Experience
  • 50
  • 3
  • 0
  • 0
  • 0
Date Published
  • 53
  • 6
  • 12
  • 20
  • 33
Reviewer Connection to Alina Homecare Devizes
  • 19
  • 7
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  • 3
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  • 2
  • 1
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  • 1
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Total of 53, showing 41-53
Review from Sarah W (Niece of Client) published on 22 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alina carers provide the best possible care to my aunt and the best possible communication with me as the family member responsible for my aunt. I cannot fault their care, compassion and willingness to help in any way, which gives me, and therefore my family, the greatest confidence in their abilities
and the service they provide.
Reply from Dean Moxom, Branch Manager at Alina Homecare Devizes

Good morning Sarah, thank you very much for your review, I will pass on your positive feedback to the team. We look forward to continuing delivering a high level of care and working with you in the future. Kind regards Dean.

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Review from Julie C (Daughter of Client) published on 3 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alina have been brilliant looking after my Mum. They have really supported her on her return from hospital and have gone out of their way to look after her medication ordering and collection. She is housebound so they go and collect her prescriptions and pick up an odd pint of milk when she is getting
low between weekly deliveries. They are also very good at forwarding copies of Hospital letters to me so I know what is going on and keeping me up to date with any issues they spot with her health. I have always found their staff to be very friendly and professional and they really seem to care about my Mum's wellbeing. Their manager is always on the ball and happy to take a phone call at any time if I have any concerns. All in all, I am very happy with the help and support that they have provided both to her and to me and I would highly recommend them to anyone else looking for a care provider in Devizes.
Reply from Seun Akinboluwajo, Regional Manager at Alina Homecare Devizes

Thank you for your lovely comments. We will be sure to pass on your comments to the team.

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Review from Peter A (Son of Client) published on 3 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service from first contact with the Devizes office to seeing the 'live-in carer' on duty at home with my mum.
The office managers are impressive for their listening attitude, calm attention to detail, smooth arrangements made for hospital to home, and their ongoing supervision.
The carer
is a star: so attentive, caring, kind, polite, sensitive and dedicated. Her background and culture contrast to my mum's which is a true bonus because it encourages chats and deeper understanding of what we all have in common.
My mum is beginning to show signs of getting stronger after a long spell in hospital, which can only be down to the very best of care she is receiving.
Thank you Alina Homecare!
Reply from Seun Akinboluwajo, Regional Manager at Alina Homecare Devizes

Dear Peter,
Thank you for the lovely comments. We are glad we are able to help your mum regain her confidence.
Best Wishes

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Review from Matthew F (Client) published on 9 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In a way they have adopted me. They are helping me live my life.
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Review from R C (Client) assisted by family/friend published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Only been with the company a short time but the staff has proved they are all competent in their job and know what they are doing and quickly understood my needs. Friendly and very helpful in explaining everything to me. Hopefully a lasting relationship. I trust the staff already and it's only been
a few months.
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Review from A P (Wife of Client) published on 29 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy with Alina Homecare. The carers are all calm, kind and able to deal with the problems we have. My husband has severe mobility problems as well as dementia and they keep him happy and don't rush him, and seem able to deal with his frustrations with kindness and understanding.
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Review from Carron M (Friend of Client) published on 12 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just a few words - but a very big thank you to all at Alina for helping. My friend has not had any care at home before - so, was very nervous about the whole idea, but from the very start he was put at his ease. First with a visit from the assessor, obviously used to putting people with Dementia at
ease, she explained the whole procedure with great care and just the right amount of detail so he easily understood what would happen, she kindly reassured him and treated him and his questions so respectfully. Then the lovely ladies who have helped with the shower etc I wish I could name each one, but computer says no! Each one so prompt, polite and extremely professional - but with a lovely smile, a friendly way with them, a joke or two as they go about their work, they have left the bed made, the bathroom clean and clear and my friend in a very much better, happier frame of mind (never mind as fresh as a daisy) than when they arrive. Your staff are a credit to you and your thorough training.
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Review from P L (Client) published on 30 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good when two regular carers do all week - knowledge of needs very important to me. Helps when weekends are carers who have been before and arrive 10.00-10.30am. The two regulars that I have are very good, know my likes and dislikes and personal needs.
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Review from J M (Client) published on 8 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say I am very happy with the care I receive. I have carers four times a day. I have always found them, without exception, to be compassionate, courteous and very patient.
The management are very helpful and courteous and available at all times, should I need any advice.
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Review from Sarah B (Mother of Client) published on 17 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are pleased and satisfied with the care that is provided for our 46-year-old son. He has 3 different carers who work for Alina Homecare, he is taken from his home every morning at 0900 to the centre where he spends the day.
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Review from Margaret O (Mother of Client) published on 11 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service we have had from Alina in the short time since they took over from our previous provider has been excellent. Our carers are well trained, trustworthy, friendly and always on time. The office staff are friendly and communicating with them is easy. What more can I say? We are very happy.
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Review from Joan F (Client) published on 3 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a short spell in hospital, and then 3 weeks in bed upstairs recovering from shingles, I was very weak. The carers from Alina motivated and enabled me to return to normal living and my daily routine. They have assisted me with daily personal care for over 7 weeks. On their first visit, I felt able
to tackle the stairs after weeks in bed. They have allowed me to regain much of my independence. The carers are much more than just carers, they have become good friends. I look forward to their visit each day. Thank you for all the care and help you have given me.
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Review from Nichola M (Sister of Client) published on 29 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a sister who is 20 years older than me with Dementia and I originally used the previous care provider who was taken over by Alina last year, retaining many of the staff.


I can only say that I have been more than impressed by the level of care from Alina. They are attentive, watchful and their

level of communication surpasses all expectations. They keep me well informed and I'm always able to contact someone with any concerns or queries I might have.


My sister really looks forward to their visits and both I and my family are greatly relieved and grateful for their ongoing attentiveness of service.

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Current Review Score: 10.0 (9.974)

Overview of Review Score

The Review Score of 10 (9.974) out of 10 for Alina Homecare Devizes is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.974 for Alina Homecare Devizes is calculated as follows: ( (114 Excellents x 5) + (3 Goods x 4) ) ÷ 117 Ratings = 4.974
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Devizes is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (1)

Dean

Dean

Job Title: Branch Manager Joined: 2018

Our branch manager, Dean has worked in the care sector for many years & has gained invaluable experience along the way. Dean's team are highly focused on delivering the best quality personalised home care for our clients.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Devizes to verify any information. View our terms and conditions. Alina Homecare Devizes has an Enhanced Service - more info.