Heart2Heart Homecare

Unit 105, Solent Business Centre, 343 Millbrook Road West, Southampton SO15 0HW
Review Us
9.7 23 Reviews
  • Heart2Heart Homecare, Southampton
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £18.50

No additional such as visit fee added with our upfront costings.

These prices are only a guideline, please contact Heart2Heart Homecare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Heart2Heart Homecare Services Ltd

Person in charge

  • Harriet Parkin (Manager)
Are you the Owner/Manager of Heart2Heart Homecare? View your Advertising Options

Heart2Heart Homecare Reviews (23)

9.7

Heart2Heart Homecare has a Review Score of 9.7 (9.700) out of 10, based on 7 reviews in the last 2 years.
Over all time Heart2Heart Homecare has 23 reviews.

Overall Experience
  • 22
  • 1
  • 0
  • 0
  • 0
Date Published
  • 23
  • 1
  • 4
  • 7
  • 16
Reviewer Connection to Heart2Heart Homecare
  • 6
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 23, showing 21-23
Review from Maddie (Granddaughter of Client) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Got in touch with the team at Heart2Heart in relation for care for my grandparents. They were quick at responding and arranging an appointment. They clearly went over their services, what they can offer and scheduling requirements. They were thorough and worked around all our requirements.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Corinne F (Granddaughter of Client) published on 12 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We use Heart2Heart for the care needs of my grandparents, I've always found the company put the needs of the individual first, whenever I've needed to contact the office, I've always got a speedy and courteous response.
Most importantly, my grandparents are extremely pleased with the care they receive
from the care workers and speak very highly of the service. Nothing is ever too much trouble. During the pandemic, the care workers have taken all reasonable precautions to keep my grandparents safe, for which I’m truly grateful. I would recommend Heart2Heart to anyone looking to provide their relatives with some extra support. I do not worry about my grandparents so much now, as I know the Carers treat them with respect and are taking great care and always looking out for them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Alan B (Client) published on 12 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Been receiving care from this provider for a year now. Every carer they have provided has been professional and friendly. All have helped me with my physical needs and also helping keep my spirits up during lockdown. All my carers have great personalities. Never had any reason not to be satisfied with
the care they have provided.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Heart2Heart Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Heart2Heart Homecare is calculated as follows: ( (42 Excellents x 5) ) ÷ 42 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heart2Heart Homecare is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heart2Heart Homecare to verify any information. View our terms and conditions. Heart2Heart Homecare has an Basic Service - more info.