Curagate Oxford

We have a good relationship with the back office staff also who keep us well informed.

They were respectful to us.

I get very good care and am well looked after with most of the carers. New people that come need to be shadowed more with more training. My experience is most of the people that come to me are amazing at there job and care is very good.

Curagate looked after my Mother for about 15 months before she died very peacefully at home. My Mother had complex medical conditions and required double handed care 3 times a day. She had regular carers who were very kind and gentle with her also befriending and supporting my Father. This was a great help to my brother , sister and I as we all live at least 2 hours drive away. I particularly liked being able to access the client portal to keep up to date with her carers notes and to advise my Father about which carers were due on any particular day.

Excellent help with cleaning, medication & change bed. New laundry, wash up, do shopping and cleaning.

Curagate have been very good and are very helpful with Eddie, they are polite and caring towards Eddie and I'm very happy with the care they take with him. If there is any problems they tell me straight away or need anthing.

The out of hours service on the whole was good. We felt very supported and care for as a family by the supervisor who made regular contact to ensure everything was in place and mum received the best of care. They helped bridge gaps when we need additional support and advice eg community health workers, OT's, social care and doctors.

Dad came to get to know a few of his carers and liked them. He didn't like it when a different carer came as they took a while to get to know his needs. He was a difficult man to please but the carers I met were always pleasant. In the early days timing for the visits were erratic but this settled down and visits were punctual. Thank you for helping my father it's a tough job and I couldn't have done it

My uncle had very complex needs and was totally reliant on his carers. They were professional at all times and were the sole reason he was able to stay in his own home until his passing. Their communication with us as his family was outstanding and very much appreciated given that we live 250 miles away. I have no hesitation in recommending this company who genuinely care for their clients. Thank you for everything.

I have been surprised by how many helpers you have got and have now (a fair three months or so). Very grateful to one in particular who comes regularly and I like her. The success of the service is because the staff all seem to be inspired by the same thing - the care of the patient. I do not like the hours I have been given - 9:45am and 8:30pm - but I am used to them now and the staff are usually on time. The staff are caring and efficient and I have no criticism to make.

Our experience with Kare Plus has been a very positive one, all the carers have been friendly, helpful and caring. The family feels reassured that she is in safe hands. A huge thank you to all the staff.