Oaktree Homecare Services

Balfour House, Unit 211-212, High Road, London N12 0BP
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7.5 24 Reviews
  • Oaktree Homecare Services, London
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Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Owner

  • Oaktree Homecare Services

Person in charge

  • Fadila Sule (Manager)
Are you the Owner/Manager of Oaktree Homecare Services? View your Advertising Options

Oaktree Homecare Services Reviews (24)

7.5

Oaktree Homecare Services has a Review Score of 7.5 (7.542) out of 10, based on 8 reviews in the last 2 years.
Over all time Oaktree Homecare Services has 24 reviews.

Overall Experience
  • 8
  • 9
  • 5
  • 0
  • 2
Date Published
  • 24
  • 2
  • 2
  • 8
  • 16
Reviewer Connection to Oaktree Homecare Services
  • 13
  • 4
  • 4
  • 1
  • 1
  • 1
Total of 24, showing 21-24
Review from L G (Husband of Client) published on 13 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfied with the service. The only problem is the timing of visits which we understand is difficult to manage due to delays from public transport and delays at the previous client (s).
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kashif Z (Son of Client) published on 24 October 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
We started Oaktree Homecare Services from January 2022. In the beginning, we faced many problems. No carer came in on Sunday mornings until, or unless, we had to call their office to send carers. And we requested for 4 visits, but the carers came sometimes 2 or 3 times a day (especially on Sunday).
Timing is another issue. Carers didn't follow any specific time. They came in anytime in the morning or day (some days carer came in at 6 am and sometimes 11 am or after 12 noon on Sundays) for morning visits. Initially, a new carer came in every other day who knew nothing about the client's history or requirements. But now their management is providing overall good service but the carers' timing issue is still not resolved (especially in the mornings).
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from W W (Mother of Client) published on 19 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent service provided. The organisation is easily contacted. They give prompt response to our needs and when it comes to changes of schedules, they try their best to accommodate our needs.
The carer is nice and friendly. She is caring to my son and willing to learn. We have very good communication
and relationship with each other.
Thanks so much for the support the carer has given to my family. I have confidence in her and my son would be well cared for under her care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Robert R (Son of Client) published on 23 June 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Ridiculously poor service, continuously left my father in tears. Do not wait, do not do their job properly, at times do not even turn up, rude, do not wear masks during Covid, the list is endless. I discussed this with their manager - nothing was done to improve. Extremely disappointed. I will take
this up with the Council.
Reply from Fadila Sule, Registered Manager at Oaktree Homecare Services

You raised the concerns you had with me today 22/06/2022 @ 10:51am for the first time. I apologised for the carer's behaviour and told you to leave it with me and I will get back to you. On the same note whilst making the complaint, you compliment one of the carer that was with your dad today. I am sorry to hear your experience with Oaktree Homecare Services has not been the best so far but you have just raised a complaint with me today 22/06/2022 and have not given me a chance to respond and get back to you. We have a monitoring system and based on the system log in, the carers have attended all visits. You also explained to me that the carers are very well experienced. I am surprised to read such a review on the same day you have made the complaint, without giving me the chance to respond and deal with it.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 7.5 (7.542)

Overview of Review Score

The Review Score of 7.5 (7.542) out of 10 for Oaktree Homecare Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.3 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.292 for Oaktree Homecare Services is calculated as follows: ( (6 Excellents x 5) + (15 Goods x 4) + (20 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 48 Ratings = 3.292
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Oaktree Homecare Services is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 May 2025

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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