Oaktree Homecare Services

Very satisfied with the service. The only problem is the timing of visits which we understand is difficult to manage due to delays from public transport and delays at the previous client (s).

We started Oaktree Homecare Services from January 2022. In the beginning, we faced many problems. No carer came in on Sunday mornings until, or unless, we had to call their office to send carers. And we requested for 4 visits, but the carers came sometimes 2 or 3 times a day (especially on Sunday). Timing is another issue. Carers didn't follow any specific time. They came in anytime in the morning or day (some days carer came in at 6 am and sometimes 11 am or after 12 noon on Sundays) for morning visits. Initially, a new carer came in every other day who knew nothing about the client's history or requirements. But now their management is providing overall good service but the carers' timing issue is still not resolved (especially in the mornings).

Thanks so much for the support the carer has given to my family. I have confidence in her and my son would be well cared for under her care.

Ridiculously poor service, continuously left my father in tears. Do not wait, do not do their job properly, at times do not even turn up, rude, do not wear masks during Covid, the list is endless. I discussed this with their manager - nothing was done to improve. Extremely disappointed. I will take this up with the Council.