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Haven Care (Streatham)

Room 5, Hideaway, 1 Empire Mews, London SW16 2BF
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Care Provided by Haven Care (Streatham)

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Group/Owner

Person in charge

  • Morticia Popo (Manager)
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Haven Care (Streatham) Reviews (3)

Over all time Haven Care (Streatham) has 3 reviews.

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Review from Samantha J (Daughter of Client) published on 3 May 2024 Submitted via Website
Overall Experience

I was pleasantly surprised and so happy to finally use a professional caring care Agency after many disappointments in the past. My mother refused carers in the past. The Carer provided by Haven Care, to look after my mother, was so kind, trustworthy, committed 100 per cent to her job and very respectful. As a result, my mother gained complete confidence in Haven Care as a care package and I have decided to use Haven Care. They have trained their staff to high standards and every action is accounted for and monitored, so a high standard of care is maintained throughout. This in turn has given me much-needed respite and reassurance. I can now finally get on with my life knowing my mother is well looked after by a care Agency I trust. The management of Haven care are very supportive and accommodating to the client’s needs. Thank you Haven Care for all your support.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from H J (Client / Service User) published on 16 April 2024 Submitted via Website
Overall Experience

After unsuccessful and disappointing Care Agencies, I am happy to say I have finally found the perfect care agency in Haven Care. I found Haven Care to be very professional and have trained their staff to a high standard. They work very hard with integrity. In particular, the carer who attended to me was very professional, and hard-working and went above and beyond her care duties to ensure I was comfortable and as a result, I gained complete trust and confidence in her. This in turn finally gave me a positive experience in care. Thank you for providing a genuine carer who has the passion, and caring skills to care for others. Her communication skills are excellent and has the gift to put others at ease very easily especially when unwell or recovering. You have a gem here an asset to the Agency. I was impressed by the Haven Care Management. They listened to my needs and did their utmost best to accommodate my requirements. I recommend Haven Care to anyone looking for a good Care Agency.

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Care / Support
Management
Treated with Dignity
Value for Money
Review from Faria A (Daughter of Client) published on 25 May 2023 Submitted via Website
Overall Experience
The carer has damaged my father's property. The agency has refused to pay for it. My father is a pensioner and they have responded with absolutely no regard for his health and safety.
In addition to this, we are constantly emailing them with complaints as they never stay the full hour.
They are so unhygienic, they leave feaces and smear marks all over the bedroom as they don't bother to change their gloves.
I have video and photo evidence of all of the above however they don't seem to care at all.
We used to have another agency care and compared to them Haven Care is abysmal.

Honestly, I can't believe the council is still using them.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 April 2025
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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