Care Provided by Metro Homecare Hayes & Ealing
Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
Other Care Provided
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Funding & Fees
Contact Metro Homecare Hayes & Ealing to get a personalised quote
Good to Know
Group / Owner
- Metro Homecare Ltd
- Private Owned
Person in charge
- Mohamed Aboukar (Manager)
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Metro Homecare Hayes & Ealing Reviews (2)
Over all time Metro Homecare Hayes & Ealing has 2 reviews.
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Overall Experience
Date Published
Reviewer Connection to Metro Homecare Hayes & Ealing
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Review from Max C (Client / Service User) published on 24 June 2024 Submitted via Website•
Overall Experience
During my time with Metro Homecare, I experienced nothing but the highest standard of care and professionalism. The team of caregivers and support staff consistently went above and beyond to ensure that my needs were met with compassion and efficiency. Their dedication to providing quality care was...
During my time with Metro Homecare, I experienced nothing but the highest standard of care and professionalism. The team of caregivers and support staff consistently went above and beyond to ensure that my needs were met with compassion and efficiency. Their dedication to providing quality care was evident in every interaction I had with them.
I must highlight that Metro Homecare truly stands out as a leader in the care-providing industry. Their commitment to excellence, coupled with their compassionate approach towards their service users, sets them apart as the best care providers in my experience.
I must highlight that Metro Homecare truly stands out as a leader in the care-providing industry. Their commitment to excellence, coupled with their compassionate approach towards their service users, sets them apart as the best care providers in my experience.
I would like to extend my heartfelt thanks to everyone at Metro Homecare for their invaluable support and care throughout my time as a service user. I am truly grateful for the positive impact they have had on my life, and I would not hesitate to recommend their services to anyone in need of exceptional care.
Review from N C (Cousin of Client) published on 3 February 2023 Submitted via Website•
Overall Experience
Very horrible services. My cousin has recently been assigned to this company for care from Nov 2022 and has had his carers changed at least 4 times because of the carer's lack of need to help, numerous complaints from the carers in regards to their hourly rate, complaints in regards to their...
Very horrible services. My cousin has recently been assigned to this company for care from Nov 2022 and has had his carers changed at least 4 times because of the carer's lack of need to help, numerous complaints from the carers in regards to their hourly rate, complaints in regards to their vehicle being parked and not wanting to have to receive a ticket yet not wanting to pay the parking meter indicating its the patient's responsibility to provide parking and therefore they wouldn't be able to stay the allotted time to care for my cousin. Bedsheets are being removed and left on the floor where he suffers spinal injury. The carer is meant to do a 30mins morning shift and a 30mins evening shift Mon, Fri, and Sun, 1hr shift Sat morning and evening, yet not once since they started working for my cousin have any of the carers stayed at least 30mins. He's taken video footage and voice recordings yet to no prevail. This is so not acceptable, show some compassion. The manager is very rude.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 June 2022Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Metro Homecare Hayes & Ealing to verify any information. View our terms and conditions. Metro Homecare Hayes & Ealing has a Basic Service -what a Basic Service includes.