Right at Home (Chippenham)

Passionate about spreading awareness when it comes to all things social care.

Right at Home Chippenham, led by Managing Director Jack Miller, is committed to making a difference and leading the way in home care. Jack opened Right at Home Chippenham in 2019 with an ambition to create 100+ jobs in Health and Social Care within the local community.

Under Jack's leadership, the company is dedicated to developing its team, delivering first-class care, and enabling individuals to live independently in their own homes—a vision Jack was passionate about bringing to his local area. He strongly believes that everyone should have the opportunity to live in their own home, though he acknowledges that this can be challenging, particularly for those requiring assistance due to disabilities or limited mobility.

Jack works closely with senior management, overseeing:
- Brand development and Marketing
- Business development
- Stakeholder management – Wiltshire Council, Care Quality Commission (CQC), National Office
- Governances management as the CQC Nominated Individual
- Financial Oversight and Control

ensuring that our growing service stays true to the core values of providing quality support for all employees and outstanding care to all clients.

Right at Home Chippenham, providing Quality Care & peace of mind across Calne, Chippenham, Malmesbury, Melksham, Devizes, Trowbridge & Bradford on Avon.

Caroline joined us as our Registered Manager, bringing with her a wealth of knowledge, experience and passion for quality. She is responsible for the day-to-day running of our care services, overseeing the office team and supporting the care team, to ensure our people get the support, training, guidance and development they require, and in turn to ensure clients get the very best level of homecare. 

Caroline is registered with the Care Quality Commission (CQC) and ensures we maintain the highest levels of compliance and quality.

Received the prestigious Registered Manager of the Year Award 2024 at Right at Home UK.

Why did you join Right at Home?

“Having worked within the social care sector for nearly 12 years, it is essential to me that I am able to work with a provider that is just as passionate about looking after its staff and service users as I am. This is something that I have definitely found with Right at Home.”

Why did you get into care? 

“I first started working in care because I wanted to be able to make a difference in people’s lives; in starting this career I have found it to be the most fulfilling and satisfying thing that I could do. Now I can’t imagine doing anything else.”

Amy Purps is our Deputy Service Manager, dedicated to overseeing the overall client compliance, onboarding new clients and quality assurance, ensuring the highest quality of support, and providing leadership to our client care managers, building a stronger team within the office and also out in the field with our clients.

She joined us as a Client Care Manager initially, bringing her eight years of experience in the care industry.

Throughout her career, she has continuously expanded her skills and expertise, becoming a true professional in homecare management. Her deep passion for delivering exceptional support and communication to our clients is evident in everything she does.

Why did you get into care? 

“I joined the care industry after discovering a keen passion for making a difference in individual's lives. A family illness opened my eyes to the importance of quality care, which led me to enrol in a college course, and the rest is history! I love the feeling of coming home, and knowing that I’ve made a positive impact on a client’s life – it truly makes me smile. Pleasing others brings me great joy, and that’s why my role at Right at Home feels like the perfect fit for me!”

Blanca joined our team as the Marketing Manager, bringing with her a wealth of expertise and a well-rounded skill set in marketing.

She is responsible for promoting our services to a wider community through a range of marketing activities, both online and offline, to ensure local people understand how we can support them, with a focus on building awareness and connecting with our Clients, CareGivers and community. Blanca also works on circulating updates to our Clients, CareGivers and network partners.

Over the course of her career, she has honed her abilities in branding, communications, digital marketing, and event management, making her a dynamic and versatile professional.

Stay tuned as we continue to share more about our services, events, and community initiatives - there's much more to come!

Why did you join Right at Home?

“I am deeply inspired by Right at Home’s mission to make a real difference in the lives of seniors and adults with physical needs and learning disabilities. The opportunity to contribute to such a meaningful cause through her work in marketing is something I find both exciting and profoundly rewarding.”

Amy Smith is the Care Coordinator at Right at Home Chippenham, where she uses her extensive knowledge and frontline experience to expertly match CareGivers with clients and ensure seamless, high-quality care. After taking a brief break from the care industry, Amy rediscovered her passion for this work and found that Right at Home’s ethos truly resonated with her.

Previously, Amy served as our Client Care Manager, a role she excelled in due to her dedication and deep understanding of client needs. She has since stepped into the new role of Care Coordinator, where she continues to apply her expertise by working closely with healthcare professionals and the care team to coordinate services and support.

Amy values the flexibility that Right at Home Chippenham offers, allowing her to balance her professional responsibilities with her family life while making a meaningful impact on those she cares for.

What does quality mean to you?

“To me, quality means delivering the best possible service in everything you do.”

Charlotte Shaw is our Assistant Care Coordinator at Right at Home Chippenham. She brings 9 years of experience in the care sector, having spent much of that time providing hands-on support in the community.

In her role, Charlotte works closely with Amy Smith, our Care Coordinator, to manage scheduling and rosters, ensuring visits are well-organised and delivered on time. She plays an essential part in supporting our Care Assistants, providing guidance and assistance when needed.

Why Right at Home?
“I chose Right at Home because I wanted to be part of a company that shares my values, putting people first and making a genuine difference in their lives.”

Why Did You Get Into Care?
“I’ve always had a passion for helping others, and this started from an early age when I supported family members who needed extra help. Experiencing how much of a difference even small acts of care can make inspired me to build a career where I could make that positive impact every day.”

Crystal is our Client Care Manager at Right at Home Chippenham, bringing a wealth of experience and expertise from her many years in the care industry. She joined us following a brief break from the care sector, feeling renewed in her passion for helping others and ensuring top-quality care for our clients.

She looks after her own portfolio of clients for their day-to-day needs, liaises with healthcare professionals and conducts quality assurance meetings with clients and their next of kin. As well as this, Crystal spends half her week delivering care to her clients.

Why did you get into care? 

“I returned to the care industry because I am deeply committed to ensuring that all individuals are treated with dignity, compassion, and respect. My goal is to make a positive difference in their daily lives.”

What does quality mean to you?

“To me, quality is about knowing that your work has a meaningful impact on someone’s life, improving their well-being and making each day worthwhile.”

Natasha has worked in the care industry for almost five years. She joined Right at Home Chippenham as a Care Assistant, and after consistently delivering excellent care and going above and beyond, she was promoted to Senior Care Assistant. She now takes on the role of our Client Care Manager.

Known for her happy, bubbly personality, Natasha is always ready to lend a hand; no task is ever too small. Her commitment to quality means always striving to provide the absolute best for both clients and colleagues.

Why did you join Right at Home?
“I joined Right at Home Chippenham because I was really impressed with how it’s run and how valued both the staff and clients are. It feels like a family here.”

Why did you get into care?
“I got into care because I’ve always loved the feeling of knowing I’ve helped someone get through their day, whether it’s offering support with something small or helping them feel like themselves again and achieve their goals.”

Lauren Pluckrose, our Recruitment & Wellbeing Coordinator, has worked in the care industry for nine years, including the past year in a managerial role. During this time, she has developed a genuine passion for supporting the well-being of both her colleagues and the clients she serves.

Why did you join Right at Home?
“I joined Right at Home because from the very first moment, I felt welcomed, valued, and genuinely impressed by how well the service is run. It truly feels like being part of a team!”

Why did you go into care?
“I have always had a strong passion for helping others, inspired by personal experiences within my family. When I first started in care, my goal was to make a positive difference, and now, I can’t imagine doing anything else. I truly love what I do.”

What does quality mean to you?
“To me, quality means treating every client with the same care and respect I would want for my own family. I understand how important it is to notice and value the little things that make a big difference in someone’s life.”

Hannah Reseigh-Lincoln brings over two and a half years of heartfelt experience in the care industry. She began her journey with Right at Home as a Care Assistant, and her compassion and dedication quickly earned her a promotion to Senior Care Assistant.

Deeply passionate about making a positive difference, Hannah is committed to delivering care that is both personal and meaningful. She works hand-in-hand with clients and colleagues alike, always offering kindness, encouragement, and unwavering support to those around her.

Why Right at Home?
“I choose Right at Home because it offers the comfort of familiarity — working with clients in my local community and building meaningful, lasting relationships. I love the flexibility it gives me, which helps me maintain a healthy work-life balance. The team is incredibly supportive and back me up to get involved in community events and express my creativity. I’ve also been given great opportunities for ongoing learning and development, including training to become a Dementia Champion.”

Why Did You Get Into Care?
“It was a brave step into something completely new for me. I wanted to leave behind the stress of the corporate world and find a career with real purpose. Working in care lets me get out into the community and help others every day, and the best part is, you can see the impact immediately. It’s incredibly rewarding to know that the little things I do make a big difference. Giving back has always felt truly meaningful to me.”

Rachel is our Senior Care Assistant, bringing over 11 years of experience in domiciliary care along with a genuine passion and enthusiasm for helping others. She was inspired to join the sector after growing up around care, her mum, gran, and grampy all worked in residential care, and she spent much of her childhood at the home helping with activity clubs, fetes, and fundraisers. That early exposure instilled in her a deep respect for the difference quality care can make.

Why did you go into care?
“I grew up surrounded by care through my family’s work. Being involved in the home’s events from a young age made me realise how much joy and value good care can bring to people’s lives.”

What does quality mean to you?
“To me, quality means treating every Client as I would want my own family to be treated. With my own gran currently receiving care at home, I understand how much the little things matter to both clients and their families.”