Right at Home (Central Wiltshire)

Passionate about spreading awareness when it comes to all things social care.

Right at Home Central Wiltshire, led by Managing Director Jack Miller, is committed to making a difference and leading the way in home care. Jack opened Right at Home Central Wiltshire in 2019 with an ambition to create 100+ jobs in Health and Social Care within the local community.

Under Jack's leadership, the company is dedicated to developing its team, delivering first-class care, and enabling individuals to live independently in their own homes—a vision Jack was passionate about bringing to his local area. He strongly believes that everyone should have the opportunity to live in their own home, though he acknowledges that this can be challenging, particularly for those requiring assistance due to disabilities or limited mobility.

Jack works closely with senior management, overseeing:
- Brand development and Marketing
- Business development
- Stakeholder management – Wiltshire Council, Care Quality Commission (CQC), National Office
- Governance management as the CQC Nominated Individual
- Financial Oversight and Control

ensuring that our growing service stays true to the core values of providing quality support for all employees and outstanding care to all clients.

Right at Home Central Wiltshire, providing Quality Care & peace of mind across Calne, Chippenham, Malmesbury, Melksham, Devizes, Trowbridge, Marlborough, Pewsey & Bradford on Avon.

Caroline is the Operations Manager at Right at Home Central Wiltshire. She joined the business as Registered Manager, bringing with her a wealth of knowledge, experience, and a genuine passion for delivering high-quality, person-centred care.

In her role, Caroline oversees compliance across the service, including internal audits, policies, and procedures, while also managing the financial performance of the business. She plays a key role in driving sustainable growth, ensuring that the quality of care remains at the heart of everything we do.

Caroline leads and supports both the office and care teams, ensuring our people receive the training, guidance, and development they need to thrive. This strong focus on workforce support enables our clients to consistently receive the very best standard of homecare.

She is registered with the Care Quality Commission (CQC) and ensures we maintain the highest levels of compliance and quality.

In recognition of her exceptional leadership and dedication, Caroline was awarded Registered Manager of the Year 2024 at Right at Home UK. She also successfully completed her NVQ Level 5 in Leadership for Health and Social Care in 2020, reflecting her ongoing commitment to professional development and outstanding care leadership.

Why did you join Right at Home?

“Having worked within the social care sector since 2012, it is essential to me that I am able to work with a provider that is just as passionate about looking after its staff and service users as I am. This is something that I have definitely found with Right at Home.”

Why did you get into care? 

“I first started working in care because I wanted to be able to make a difference in people’s lives; in starting this career, I have found it to be the most fulfilling and satisfying thing that I could do. Now I can’t imagine doing anything else.”

Amy Purps is our Registered Manager, dedicated to overseeing the overall client compliance, onboarding new clients and quality assurance, ensuring the highest quality of support, and providing leadership to our client relationship managers, building a stronger team within the office and also out in the field with our clients.

She joined us as a Client Care Manager. Initially, she became the Deputy Service Manager, bringing her eight years of experience in the care industry. Throughout her career, she has continuously expanded her skills and expertise, becoming a true professional in homecare management. Her deep passion for delivering exceptional support and communication to our clients is evident in everything she does.

Amy is a finalist for both the Frontline Leader Award at the Great British Care Awards 2025 and the Rising Star Award at The Women in Achieving Greatness in Social Care 2025.

She has completed the “Train the Trainer” programme. This course equips managers with the skills and knowledge to train their teams. We're also thrilled that the programme has been honoured with the prestigious Princess Royal Training Award.

Why did you get into care? 

“I joined the care industry after discovering a keen passion for making a difference in individuals' lives. A family illness opened my eyes to the importance of quality care, which led me to enrol in a college course, and the rest is history! I love the feeling of coming home, and knowing that I’ve made a positive impact on a client’s life – it truly makes me smile. Pleasing others brings me great joy, and that’s why my role at Right at Home feels like the perfect fit for me!”

Blanca joined our team as the Marketing Manager, bringing with her a wealth of expertise and a well-rounded skill set in marketing.

She is responsible for promoting our services to a wider community through a range of marketing activities, both online and offline, to ensure local people understand how we can support them, with a focus on building awareness and connecting with our Clients and the community. Blanca also works on circulating updates to our Clients and network partners.

Over the course of her career, she has honed her abilities in branding, communications, digital marketing, and event management, making her a dynamic and versatile professional.

Blanca is the finalist of the Communications Gura Award at The Women in Achieving Greatness in Social Care 2025.

Stay tuned as we continue to share more about our services, events, and community initiatives - there's much more to come!

Why did you join Right at Home?

“I am deeply inspired by Right at Home’s mission to make a real difference in the lives of seniors and adults with physical needs and learning disabilities. The opportunity to contribute to such a meaningful cause through her work in marketing is something I find both exciting and profoundly rewarding.”

Hannah joined us as our Marketing Assistant, bringing a range of experience in impact-focused work and an enthusiasm for finding creative ways to support others.
Hannah has worked in project coordination, mentoring, social media marketing and customer service across a range of organisations, all with the goal of making a positive difference to communities and individuals.

At Right at Home, Hannah supports our Marketing Manager in promoting our services to the community through a mix of online and offline marketing activities.

Why did you start withing with Right at Home?

“I joined Right at Home because I believe in empowering people to live their lives to the fullest, as independently and with as much autonomy as possible. I’m proud to contribute to Right at Home’s approach to personal care through a variety of services that enable individuals to tailor support around their own lifestyle and preferences. Having worked in a range of impact-driven organisations, I’m excited to be part of a team that aims to improve the quality of life of those we support.”

Amy Smith is the Care Coordinator at Right at Home Central Wiltshire, where she draws on her extensive frontline experience and strong knowledge of care delivery to carefully match Care Assistants with clients, ensuring care is consistent, well-planned, and of the highest standard.

Previously, Amy held the role of Client Care Manager, where she was highly regarded for her dedication and deep understanding of individual client needs. In her current role as Care Coordinator, Amy plays a vital part in the smooth running of services, managing complex rostering with exceptional attention to detail. Her enthusiasm, organisation, and proactive approach ensure both clients and carers feel supported, while care visits run reliably and seamlessly. She works closely with healthcare professionals and the wider care team to coordinate responsive, person-centred support.

Finalist for the Rising Star of the Year Award 2025 at Right at Home UK.

Amy values the flexibility offered by Right at Home Central Wiltshire, which allows her to balance her professional responsibilities with family life while continuing to make a meaningful difference to the lives of others.

What does quality mean to you?

“To me, quality means delivering care with consistency, compassion, and attention to detail, making sure every client receives the right support, at the right time, from the right people, and always feeling confident in the care they receive.”

Renee joined us as our Assistant Care Coordinator, bringing a background in healthcare and a genuine passion for helping people remain independent and live well at home.

Her experience supporting individuals recovering from injury inspired her interest in improving people’s quality of life and helping them regain confidence in their daily routines.

As part of the Care Coordination Team, Renee helps with care planning and rostering, working closely with our carers and clients to ensure everyone receives reliable, high-quality support.

Why did you join Right at Home?
“I joined Right at Home because I value the commitment to providing high-quality, person-centred care. I’m proud to be part of a team that supports people to remain comfortable, safe and independent in their own homes.”

Why did you go into care?
“My background in sports rehabilitation naturally led me into care. I’ve always enjoyed helping people feel better by supporting them and helping them reach their goals. Being able to make a positive difference to someone’s life is incredibly rewarding.”

Natasha has worked in the care industry for over five years. She joined Right at Home Central Wiltshire as a Care Assistant and, through her consistent commitment to high standards of care, progressed to Senior Care Assistant before stepping into her current role as Client Relationship Manager.

Natasha acts as a key point of contact for clients and their families, supporting them from initial assessment through to ongoing reviews and day-to-day queries. She also manages enquiries, follow-ups, and quality reviews, maintaining clear communication with clients and referral partners.

With a friendly and approachable manner, Natasha is known for being dependable and supportive. She takes pride in working collaboratively with clients, families, and colleagues, always focusing on delivering a positive and reassuring experience.

Why did you join Right at Home?
“I joined Right at Home Central Wiltshire because I was really impressed with how it’s run and how valued both the staff and clients are. It feels like a family here.”

Why did you get into care?
“I got into care because I’ve always loved the feeling of knowing I’ve helped someone get through their day, whether it’s offering support with something small or helping them feel like themselves again and achieve their goals.”

Rachel is the Client Relationship Manager at Right at Home Central Wiltshire and brings over ten years’ experience in social care. Her background spans a wide range of roles, including care delivery, coordination, and client support. She joined the team as a Care Assistant and, drawing on both her experience and strong client focus, progressed into her current role.

Rachel manages ongoing relationships with her portfolio of clients, ensuring consistent communication and continuity of care. She supports clients and families throughout their care journey, from enquiries and assessments to regular quality reviews. Rachel works closely with referral partners and the wider care team, helping to coordinate support that meets each client’s individual needs while maintaining a high standard of service.

Outside of work, Rachel enjoys countryside living and spending time surrounded by animals. She often shares her passion for animal care and rural life when getting to know clients and families, which helps her build warm and genuine connections.

Why did you join Right at Home?

“I chose to join Right at Home because I was looking for a positive change and the opportunity to work in a different area of care. Being closer to home was also important to me, alongside the chance to progress in my career, develop my existing skills, and learn new ones. I was particularly impressed by how the organisation is run and the strong sense of teamwork. It truly feels like an extended family.”

Rachel is our Senior Care Assistant, bringing over 11 years of experience in domiciliary care along with a genuine passion and enthusiasm for helping others. She was inspired to join the sector after growing up around care, her mum, gran, and grampy all worked in residential care, and she spent much of her childhood at the home helping with activity clubs, fetes, and fundraisers. That early exposure instilled in her a deep respect for the difference quality care can make.

Why did you go into care?
“I grew up surrounded by care through my family’s work. Being involved in the home’s events from a young age made me realise how much joy and value good care can bring to people’s lives.”

What does quality mean to you?
“To me, quality means treating every Client as I would want my own family to be treated. With my own gran currently receiving care at home, I understand how much the little things matter to both clients and their families.”