Right at Home (Central Wiltshire)

Passionate about spreading awareness when it comes to all things social care.

Right at Home Central Wiltshire, led by Managing Director Jack Miller, is committed to making a difference and leading the way in home care. Jack opened Right at Home Central Wiltshire in 2019 with an ambition to create 100+ jobs in Health and Social Care within the local community.

Under Jack's leadership, the company is dedicated to developing its team, delivering first-class care, and enabling individuals to live independently in their own homes—a vision Jack was passionate about bringing to his local area. He strongly believes that everyone should have the opportunity to live in their own home, though he acknowledges that this can be challenging, particularly for those requiring assistance due to disabilities or limited mobility.

- Financial Oversight and Control

ensuring that our growing service stays true to the core values of providing quality support for all employees and outstanding care to all clients.

Right at Home Central Wiltshire, providing Quality Care & peace of mind across Calne, Chippenham, Malmesbury, Melksham, Devizes, Trowbridge, Marlborough, Pewsey & Bradford on Avon.

Caroline is the Operations Manager at Right at Home Central Wiltshire. She joined the business as Registered Manager, bringing with her a wealth of knowledge, experience, and a genuine passion for delivering high-quality, person-centred care.

In her role, Caroline oversees compliance across the service, including internal audits, policies, and procedures, while also managing the financial performance of the business. She plays a key role in driving sustainable growth, ensuring that the quality of care remains at the heart of everything we do.

Caroline leads and supports both the office and care teams, ensuring our people receive the training, guidance, and development they need to thrive. This strong focus on workforce support enables our clients to consistently receive the very best standard of homecare.

She is registered with the Care Quality Commission (CQC) and ensures we maintain the highest levels of compliance and quality.

In recognition of her exceptional leadership and dedication, Caroline was awarded Registered Manager of the Year 2024 at Right at Home UK. She also successfully completed her NVQ Level 5 in Leadership for Health and Social Care in 2020, reflecting her ongoing commitment to professional development and outstanding care leadership.

Why did you join Right at Home?

“Having worked within the social care sector since 2012, it is essential to me that I am able to work with a provider that is just as passionate about looking after its staff and service users as I am. This is something that I have definitely found with Right at Home.”

Why did you get into care? 

“I first started working in care because I wanted to be able to make a difference in people’s lives; in starting this career, I have found it to be the most fulfilling and satisfying thing that I could do. Now I can’t imagine doing anything else.”

Amy Purps is our Registered Manager, dedicated to overseeing the overall client compliance, onboarding new clients and quality assurance, ensuring the highest quality of support, and providing leadership to our client relationship managers, building a stronger team within the office and also out in the field with our clients.

She joined us as a Client Care Manager. Initially, she became the Deputy Service Manager, bringing her eight years of experience in the care industry. Throughout her career, she has continuously expanded her skills and expertise, becoming a true professional in homecare management. Her deep passion for delivering exceptional support and communication to our clients is evident in everything she does.

Amy is a finalist for both the Frontline Leader Award at the Great British Care Awards 2025 and the Rising Star Award at The Women in Achieving Greatness in Social Care 2025.

She has completed the “Train the Trainer” programme. This course equips managers with the skills and knowledge to train their teams. We're also thrilled that the programme has been honoured with the prestigious Princess Royal Training Award.

Why did you get into care? 

“I joined the care industry after discovering a keen passion for making a difference in individuals' lives. A family illness opened my eyes to the importance of quality care, which led me to enrol in a college course, and the rest is history! I love the feeling of coming home, and knowing that I’ve made a positive impact on a client’s life – it truly makes me smile. Pleasing others brings me great joy, and that’s why my role at Right at Home feels like the perfect fit for me!”

Blanca joined our team as the Marketing Manager, bringing with her a wealth of expertise and a well-rounded skill set in marketing.

She is responsible for promoting our services to a wider community through a range of marketing activities, both online and offline, to ensure local people understand how we can support them, with a focus on building awareness and connecting with our Clients and the community. Blanca also works on circulating updates to our Clients and network partners.

Over the course of her career, she has honed her abilities in branding, communications, digital marketing, and event management, making her a dynamic and versatile professional.

Blanca is the finalist of the Communications Gura Award at The Women in Achieving Greatness in Social Care 2025.

Stay tuned as we continue to share more about our services, events, and community initiatives - there's much more to come!

Why did you join Right at Home?

“I am deeply inspired by Right at Home’s mission to make a real difference in the lives of seniors and adults with physical needs and learning disabilities. The opportunity to contribute to such a meaningful cause through her work in marketing is something I find both exciting and profoundly rewarding.”

Hannah has worked in project coordination, mentoring, social media marketing and customer service across a range of organisations, all with the goal of making a positive difference to communities and individuals.

At Right at Home, Hannah supports our Marketing Manager in promoting our services to the community through a mix of online and offline marketing activities.

Why did you start withing with Right at Home?

“I joined Right at Home because I believe in empowering people to live their lives to the fullest, as independently and with as much autonomy as possible. I’m proud to contribute to Right at Home’s approach to personal care through a variety of services that enable individuals to tailor support around their own lifestyle and preferences. Having worked in a range of impact-driven organisations, I’m excited to be part of a team that aims to improve the quality of life of those we support.”

Previously, Amy held the role of Client Care Manager, where she was highly regarded for her dedication and deep understanding of individual client needs. In her current role as Care Coordinator, Amy plays a vital part in the smooth running of services, managing complex rostering with exceptional attention to detail. Her enthusiasm, organisation, and proactive approach ensure both clients and carers feel supported, while care visits run reliably and seamlessly. She works closely with healthcare professionals and the wider care team to coordinate responsive, person-centred support.

Amy values the flexibility offered by Right at Home Central Wiltshire, which allows her to balance her professional responsibilities with family life while continuing to make a meaningful difference to the lives of others.

What does quality mean to you?

“To me, quality means delivering care with consistency, compassion, and attention to detail, making sure every client receives the right support, at the right time, from the right people, and always feeling confident in the care they receive.”

Kate joined us as our Recruitment Coordinator, bringing experience in recruiting care professionals and supporting staff wellbeing within care services.

Alongside her office-based experience, Kate has also worked as a carer for several years, gaining valuable frontline experience across areas including dementia care, end-of-life support, supported living and domiciliary care. This background helps her understand the qualities needed to build a compassionate and reliable care team.

“I have heard great things about Right at Home and have wanted to be part of the team for a while. Care is my passion, and I’m really excited to join and contribute to the team.”

“To me, quality means consistently doing something to a high standard and taking pride in the details.”

• Jess is the Office Coordinator at Right at Home Central Wiltshire and brings valuable experience across a range of care roles since joining the care industry in 2015. Throughout her career, Jess has worked as a Care Assistant, Senior Carer, and Care Coordinator, giving her a strong understanding of both frontline care and office operations.

• As the first point of contact for Clients, Care Assistants, and enquiries, Jess plays an important role in supporting the smooth running of the office. She also prepares and updates client assessment packs and care documentation, helping to ensure high standards of care and communication are maintained.

• Jess is passionate about improving the lives of people who may otherwise struggle to remain independent at home and is committed to providing compassionate, person-centred support.

“I chose to join Right at Home because I previously enjoyed working for the company and appreciated the supportive environment and high standard of care provided to clients.”

“To me, quality care really makes a difference - going the extra mile to make sure each individual is respected and cared for as a whole, while maintaining their dignity, independence, and comfort.”

Natasha has worked in the care industry for over five years. She joined Right at Home Central Wiltshire as a Care Assistant and, through her consistent commitment to high standards of care, progressed to Senior Care Assistant before stepping into her current role as Client Relationship Manager.

Natasha acts as a key point of contact for clients and their families, supporting them from initial assessment through to ongoing reviews and day-to-day queries. She also manages enquiries, follow-ups, and quality reviews, maintaining clear communication with clients and referral partners.

With a friendly and approachable manner, Natasha is known for being dependable and supportive. She takes pride in working collaboratively with clients, families, and colleagues, always focusing on delivering a positive and reassuring experience.

“I joined Right at Home Central Wiltshire because I was really impressed with how it’s run and how valued both the staff and clients are. It feels like a family here.”

“I got into care because I’ve always loved the feeling of knowing I’ve helped someone get through their day, whether it’s offering support with something small or helping them feel like themselves again and achieve their goals.”

• Ellis joins Right at Home Central Wiltshire as our Field Care Coordinator and has been working in the healthcare sector since 2017, supporting people with diverse needs across domiciliary care and hospital environments.

• As part of her role, Ellis works closely with Clients and Care Assistants, conducting care reviews, supporting quality assurance, completing spot checks, and helping to ensure our Clients receive safe, person-centred care.

• Ellis is currently studying towards her Level 4 Diploma in Adult Care and is passionate about helping people maintain their independence and achieve their personal goals.

“I joined Right at Home because I wanted to make a positive difference to people who need support to remain independent and live comfortably in their own homes. I was also drawn to the organisation's person-centred approach and commitment to delivering high-quality care.”

“I got into care by chance while working in hospitality, when an opportunity arose to join a domiciliary care company. I quickly discovered how rewarding it was to build relationships with clients, support them to achieve their goals, and make a meaningful difference in their daily lives.”

“To me, quality means treating every Client as I would want my own family to be treated. With my own gran currently receiving care at home, I understand how much the little things matter to both clients and their families.”