Right at Home (Ipswich, Woodbridge & Felixstowe)

We recently met with the Manager from Right at Home to discuss care options for my father. From the very beginning, she was warm, kind and incredibly gentle in how she spoke with Dad, she made him feel completely at ease. She really took the time to understand his needs and communicated everything clearly and compassionately. She arranged for a caregiver to come out, who was absolutely lovely. She was friendly, professional and clearly knew what she was doing. In the end, we decided not to go ahead just yet, as my dad feels he does not need this level of care right now. But we were so impressed with the team that we will definitely be coming back when the time is right. Thanks again to your Manager and everyone at Right at Home.

One member of staff in particular is great support and so kind and good with mum. Mum looks forward to her visits and I am so much more at ease.

I'm aiming to have small breaks over the next few months so will definitely use Right at Home again..

It would be hard to overestimate just what a huge and positive impact our carer has had on both our mum and, as a result, our family. In just a couple of months she has become an invaluable member of our family, treating our mother with respect and dignity, speaking to her in a kind an adult way. She has come up with imaginative ideas to help mum get out and about (chair yoga is something new mum is trying) and shows care and compassion when mum feels less able to get out.

As well as supporting mum, she does a first class job of the household chores that need doing (something so many cleaners and cleaning-carers, don't do to such a high standard). She is thorough with great attention to detail.

Mum loves her visits - they get on so well and not only is there great mutual respect but they also have a good dose of fun. Mum would already be lost without her - she thinks the world of her and really looks forwards to her visits which we've now extended by an hour each visit.

We only needed help short term but the empathy and care extended to my husband was exemplary ..and I thank all in the team.

We used Right at Home (Ipswich, Woodbridge & Felixstowe) for a short period to help my Mother get settled and back to normality after several months in hospital and care. We proved them to be a compassionate and professionally run organization that genuinely cared.

Would highly recommend the company to everyone.

The caregivers arrive on time, are really friendly and do their jobs well. If there are any issues, I ring the office and they are helpful and responsive. Receiving the schedule two weeks in advance means I can update my mum's diary so she knows exactly who is coming and when. We're very happy with the service.

I continue to be impressed by the standard and consistency of care provided to my mother. She is treated with kindness and respect by her carers and appreciates being cared for by predominately the same care giver every day. She has formed a close bond with her carer who, because she knows her well, is able to spot if anything is amiss. I find it particularly reassuring to be able to read the carer's notes, and am always able to speak to someone in the office if I am concerned. Equally the office will always phone me if they are concerned.

It's an invaluable service to allow my wife and I some space to recharge (as we're fulltime caring for mum)

From initial exploratory discussions to scheduling and delivery of care, the process has been very person centred tailored to Mum's initial needs as she continues in her recovery. Thank you and we will recommend you as an excellent caring company.

My mother is 93 and has dementia but remains in her own home with support from family and Right at Home (RAH). With the dementia her toileting has become and issue. Most recently the particular concern was blood traces in her incontinence pad. RAH staff drew this to my attention when first seen, I was able to get a GP appointment the same day. There was a reaction to the prescribed antibiotics, but RAH staff were able to get my mum settled for the night.

We are delighted to have found Right at Home to help care for my husband who has dementia. Our caregiver always goes the extra mile to help out and give support. I would definitely recommend Right at Home.

Carers are great and look after my Dad really well. He enjoys their visits. All at office are very helpful, friendly and always available. I am very impressed with the service provided well done all.

From the first contact, everyone has been so kind. It's like family are caring for you loved one.

The whole family are very pleased with the care, attention and details that we receive for my father, all household needs are finished in a speedy manor. The carers are all friendly and caring to all the family.

My carers and the company marvelous.

From the start we found the care and compassion to be excellent. Relationship with carer was easy and all needs were and are completed with full satisfaction.

Confidence and kindness come through the door with our carer. We are fortunate indeed.

I cannot tell you how grateful we are to the wonderful caregivers who visit my mum on a daily basis. My mum was not altogether welcoming to the idea - and can be difficult - but the team have persevered, offering support and assistance in a discreet and dignified way, whilst providing hugely vital mental and emotional support to my dad. Mum has now begun to seek the carers out to ask when she needs help, which is a major step forward. The daily notes from the carers are so helpful to us - being some distance away - and we really feel they go the extra mile to brighten up both mum's and dad's days. I cannot recommend Right at Home enough.