Right at Home (Ipswich, Woodbridge & Felixstowe)

Unit 9, Dencora House, 34 White House Road, Ipswich IP1 5LU
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9.9 83 Reviews
  • Right at Home (Ipswich, Woodbridge & Felixstowe), Ipswich
Right at Home Ipswich, Woodbridge and Felixstowe is proud to be rated as ‘Outstanding' by the Care Quality Commission (May 2022). The Owners are proud to have owned and run two 'Outstanding' rated homecare services, with just 4% of homecare providers in England achieving Outstanding.

It is important to the Owners that Caregivers are trained, supported and paid fairly. The team provide high-quality care to enhance Clients' lives, enabling them to live safely and happily in their own homes. Visits are a minimum of one hour, allowing time to provide person-centred care that isn’t just ‘task-based’. Caregivers do not just perform a task and then leave! Whether a client is being assisted with home help, personal care or is being accompanied out in the community - companionship and encouragement are always at the heart of the service.

Excellent care starts with recruiting the right individuals who want to make a difference, and ensuring they are trained and supported to be exceptional Caregivers. Each of the team is personally introduced to their new clients who they see regularly. A trusted Caregiver should become an invaluable part of a Client’s support network, but without taking over! Clients are fully involved from the outset, with the aim to do things with the Client where possible, rather than just for them.

So, if you or a loved one are considering any of the services below from just one hour a week to 24-hour live-in care, please get in touch for an informal chat and further information.

Companionship
Transportation
Personal care
Specialist care including dementia care
Medication assistance and administration
Meal preparation
Light housework
Hospital to home
Respite care
Sleeping and waking nights
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Care Provided by Right at Home (Ipswich, Woodbridge & Felixstowe)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

We charge a fixed hourly rate for all our care services, and we do not charge VAT.

Good to Know

Group/Owner

Person in charge

  • Claire Percy (Owner and Director )

Right at Home (Ipswich, Woodbridge & Felixstowe) Reviews (83)

9.9

Right at Home (Ipswich, Woodbridge & Felixstowe) has a Review Score of 9.9 (9.909) out of 10, based on 52 reviews in the last 2 years.
Over all time Right at Home (Ipswich, Woodbridge & Felixstowe) has 83 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Right at Home (Ipswich, Woodbridge & Felixstowe)
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Total of 83, showing 21-40
Review from P R (Son of Client) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is 93 and has dementia but remains in her own home with support from family and Right at Home (RAH). With the dementia her toileting has become and issue. Most recently the particular concern was blood traces in her incontinence pad. RAH staff drew this to my attention when first seen, I was
able to get a GP appointment the same day. There was a reaction to the prescribed antibiotics, but RAH staff were able to get my mum settled for the night.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking time to submit an excellent review. We appreciate your input and your thoughtfulness in assisting us to help your mother remain safe and happy in her home. The ladies love seeing her and supporting her. Please let the Directors or office team know if there is anything additional we can assist with.

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Review from J R (Wife of Client) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are delighted to have found Right at Home to help care for my husband who has dementia. Our caregiver always goes the extra mile to help out and give support. I would definitely recommend Right at Home.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to submit a review, and to say you would definitely recommend us. It is very much appreciated. If there is anything further the Directors or office team can assist with, please reach out at any time, so we can listen, and offer help as needed.

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Review from Janet T (Daughter of Client) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are great and look after my Dad really well. He enjoys their visits. All at office are very helpful, friendly and always available. I am very impressed with the service provided well done all.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to submit this lovely review, and for your kind words about the Caregivers and Office Team. If there is anything in addition we can assist with at any time, please ask the Directors or Office Team.

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Review from S H (Daughter of Client) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first contact, everyone has been so kind. It's like family are caring for you loved one.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you so much for taking the time to submit a review. Your kind words are much appreciated. Please let the Directors or office team know if there is anything else we can assist with at any time.

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Review from S H (Daughter of Client) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole family are very pleased with the care, attention and details that we receive for my father, all household needs are finished in a speedy manor. The carers are all friendly and caring to all the family.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thanks so much for taking the time to submit this lovely review. I'm pleased that everything is working well for both your father, and family. If there is anything the Directors or office team can assist with at any time, please let us know.

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Review from Jennifer R (Client) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers and the company marvelous.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you so much for taking the time to submit a review saying we're marvellous. The feeling is mutual:) If there is anything else we can do to assist at any time, please ask the Directors or office team who will be happy to help.

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Review from B U (Wife of Client) published on 13 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the start we found the care and compassion to be excellent. Relationship with carer was easy and all needs were and are completed with full satisfaction.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you so much for submitting your review and for your positive words about our excellent care. Please contact the Directors or office team if there is anything additional that we can assist with. We are always here to help.

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Review from E W (Client) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Confidence and kindness come through the door with our carer. We are fortunate indeed.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you so much for your kind words. We will pass those on to your Caregiver. If there is anything the Directors or office team can do at any time, please contact us.

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Review from Katharine H (Daughter of Client) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot tell you how grateful we are to the wonderful caregivers who visit my mum on a daily basis. My mum was not altogether welcoming to the idea - and can be difficult - but the team have persevered, offering support and assistance in a discreet and dignified way, whilst providing hugely vital
mental and emotional support to my dad. Mum has now begun to seek the carers out to ask when she needs help, which is a major step forward. The daily notes from the carers are so helpful to us - being some distance away - and we really feel they go the extra mile to brighten up both mum's and dad's days. I cannot recommend Right at Home enough.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you so much for submitting your review and for your kind words. We're so pleased to have made a difference with the right approach. Your input has been equally appreciated! Please contact the Directors or office team if there is anything additional that we can assist with.

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Review from Paul C (Husband of Client) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
In September 2024 my wife's dementia had reached a stage where she was refusing to shower or wash her hair. I tried offering help and encouragement but she would not co-operate. At this stage I sought help and contacted RightAtHome because of their excellent ratings.
The carers come (usually singly)
for one hour each day at 7 a.m. This time is important because my wife will not wait any longer before wanting to get dressed. They treat her with dignity and respect and offer plenty of encouragement and praise and obviously do not force her to do anything against her will.
Over the course of a couple of weeks they were able to get her back to co-operating and she now showers each day and frequently has her hair washed.
The carers also clean up the bathroom and do a quick hoover over the lobby, kitchen and hall floors. They also check if there is anything else I need doing.
I certainly appreciate the progress that has been made.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you so much for taking the time to submit such a detailed and helpful review. We're so pleased the Caregivers have made a difference in helping your wife get ready for her day. From our experience, if someone can have the best possible start in the morning, it can help that person have a positive rest of the day:). Please ask the Directors or the office team if there is anything else we can assist with at any time.

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Review from S S (Daughter of Client) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are delighted with the care our mum receives from Right at Home. The initial meeting with a member of staff focussed on building rapport and understanding Mum's needs. She was then matched with excellent caregivers. We like the fact that each visit is a minimum of an hour long so that time is spent
offering companionship as well as care.
Communication via the app is thorough and support from/contact with the office is efficient and swift. They respond well to changes in scheduling and care needs.
I would heartily recommend Right at Home.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you so much for taking the time to submit your review and for heartily recommending us. We're so pleased you are happy with the service. Please ask the Directors or the office team if there is anything else we can assist with at any time.

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Review from Sue G (Power of Attorney of Client) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm so glad I found Right at Home to help with caring for my neighbour. They have been invaluable with enabling her to stay in the comfort of her own home. We worked together over the past few years, caring for my neighbour as she needed more help. I was able to get time away, knowing that my neighbour
was in the best hands and that I could rely on her caregivers to pass on any changes or concerns. I was always reassured and kept up to date with the visits via the app. Right at home were always able to adjust to changes in need, and when more visits were needed, this was arranged very efficiently. My neighbour made many new friends through their visits, which was important as she was housebound, and had previously enjoyed catching up with people in town. I felt that we both benefitted immensely from getting care and support from Right at Home. They are so versatile to your needs, and I would always recommend them.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thanks so much for taking the time to submit a review. Your input was invaluable to help us provide the best care, and to adapt it as necessary. Thanks again for all your help, and for trusting us to care for your neighbour.

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Review from Diana C (Sister of Client) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Been having two carers come visit my Brother in law now for 18 months, best thing we have done! He enjoys their visits and they check on him for me which is a relief. When he ended up in hospital for a week, one of the staff members done her visit to him there which he enjoyed.
I love the way I can
read about the visits and know what they have done and how he is on the app.
It's a great service and I would certainly recommend to anyone.
Thank you.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thanks for submitting such a lovely review. I'm glad it was helpful to continue Caregiver visits whilst in hospital, and that it's also helpful for you to read the visit notes to let you know how your brother-in-law is doing. As ever, if there is anything in addition that we can do to assist, please ask the Directors or any of the office team.

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Review from Miss P (Client) published on 7 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
All the staff are friendly, they've really taken the time to get to know me. They have managed to adapt to my routine really well, allowing me to continue to access my activities in my local community and pursue an active lifestyle.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thanks for providing such a positive review for us. We very much appreciate it. If there is anything in addition we can do to help at any time, please contact the Director or office team.

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Review from Susan R (Friend of Client) published on 6 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I fully recommend the team at Right at Home. A professional company who provide a very caring and respectful service.
My uncle was 'matched' with a carer and this continuity has provided him with a very positive experience. Where he was initially apprehensive, he is now very at ease with the assistance.
Communication
with the friendly and helpful office staff is always very good.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to submit a review for us. It is a privilege to support your Uncle and we're pleased he feels comfortable with his Caregiver's assistance. The Director and office team welcome any questions you or your Uncle may have at any time.

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Review from Sarah S (Client) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my caregivers are always professional and easy to get on with however we also have a laugh.. They are always on time. As we.. as helping me they also take the pressure off my husband by washing the floors, hoovering and hanging out the washing. Your service is worth every penny.There is nothing
that I would change.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thanks for taking the time to submit such a positive review for us. I'm glad your Caregivers are so helpful and that there's nothing you would change. As ever, if there is anything else we can do to assist, please ask so we can continue to provide the very best service for you.

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Review from D S (Daughter of Client) published on 3 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided to my Mother is excellent. All of the carers do a wonderful job. Which gives me and my family peace of mind, and has allowed my Mother to remain in her own home. The company has also helped me get extra cover at quite short notice for a not very sociable time.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thanks for taking the time to submit such a lovely review for us. It is a privilege to support your Mother. If there is anything further we can do to assist, please ask so we can continue to provide the very best service.

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Review from James W (Son of Client) published on 25 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been really pleased with the service from Right at Home - our Mum is not the easiest to deal with as her Alzheimers has made her very aggressive - and the carers do a great job in these difficult circumstances.
We get detailed daily reports from the carers - my Dad who was previously trying
to cope on his own has found it invaluable and it gives us peace of mind that he has some great help.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you so much for taking the time to submit a review. We're pleased the daily visit notes are helpful and give you peace of mind. If there is anything else the care givers or office team can help with, please don't hesitate to ask.

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Review from Pauline B (Wife of Client) published on 6 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found Right at Home to be invaluable to me and my husband during a very bad time for us. We would not have managed our health issues without the support and guidance of management and the kindness and respect of staff. Right at Home are certainly value for money.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to submit such a positive review. We appreciate it, and I'm pleased we have been able to assist at this difficult time for you. I know the Caregivers and office team are always pleased to help in any way they can.

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Review from John W (Son of Client) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found the staff and carers to be friendly and helpful, conscientious and hard-working. They make a big difference to my parents in Felixstowe. The carers visit to help several hours per week on a regular basis and Right at Home is very flexible in arranging extra hours where required. Many thanks
to everyone at Right at Home Ipswich.
Reply from Claire Percy, Director at Right at Home (Ipswich, Woodbridge & Felixstowe)

Thank you for taking the time to submit a review and for letting us know the positive difference the support is making to your parents. It's very much appreciated by all the team.

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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Right at Home (Ipswich, Woodbridge & Felixstowe) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 52 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.909 for Right at Home (Ipswich, Woodbridge & Felixstowe) is calculated as follows: ( (281 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 308 Ratings = 4.909
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Ipswich, Woodbridge & Felixstowe) is based on 52 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 May 2022

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (13)

Meet the Team (8)

Claire

Claire Percy

Job Title: Owner Joined: 2020

I’m Claire Percy, Owner and Managing Director at Right at Home Ipswich, Woodbridge and Felixstowe.


As the Owner and Director of Care with our former Hampshire-based home care service, I was proud to lead our team to an ‘Outstanding’ rating in 2016. At the time just 2% of home care providers were awarded this rating. The regulator said there was ‘a model of personalised and compassionate care, which was a golden thread that ran through the whole of the service.’


I was an Inspector for the Care Quality Commission when we moved to Suffolk in 2018. We were again awarded an 'Outstanding' rating for Right at Home Ipswich, Woodbridge and Felixstowe in 2022 and we're so proud of our team and their commitment to being the best. It is my privilege to work alongside the best Caregiver and office team! There are some amazing individuals in the caring sector, and it feels like they work with us:)!

Bill

Bill Percy

Job Title: Owner Joined: 2020

I’m Bill Percy, Owner and Director at Right at Home, providing high-quality home care to our clients in Ipswich, Woodbridge and Felixstowe.


My previous roles have been within the corporate drug testing sector; as a Healthcare Manager; and supporting those with learning disabilities. I enjoy delivering Dementia Awareness Workshops to healthcare professionals, voluntary groups and family carers. I’m also a Dementia Champion.


I was motivated to join the home care sector in 2011 after my Mother was diagnosed with dementia. I could see there was a greater need for high-quality person-centred companionship and care, and was proud to be co-founder of a Hampshire-based homecare service for older adults which was awarded an ‘Outstanding’ rating in 2016.


After moving to Suffolk with co-Director Claire, we launched Right at Home, Ipswich, Woodbridge and Felixstowe. We’re excited to be recruiting and training a growing team of compassionate CareGivers. To us, it’s essential to support those in our community, offering each and every person the best care and support whilst promoting their independence.

Catherine

Catherine Denny

Job Title: Registered Manager Joined: 2021

I'm the Registered Manager with Right at Home Ipswich, Woodbridge and Felixstowe. I joined the team as a Caregiver, a role I feel very passionately about.


I progressed from Deputy Care Manager to Care Manager, and am now proud to be Registered Manager, with responsibility for the management and leadership of Right at Home Ipswich Woodbridge and Felixstowe.


My role is varied from day to day! My responsibilities include Caregiver and office team support, training and development. I also oversee compliance by ensuring we assess and involve clients in their care planning, we conduct regular reviews for clients, and support meetings for our Caregivers.


I am studying for my Level 5 in Health and Social Care Leadership.


I have a daughter, dogs, cats and fish! We love animals in our home! I have three sisters and we’re all very close, family is very important to me.

Stacey

Stacey Palmer

Job Title: Client Services Coordinator Joined: 2022

I'm Stacey, Client Services Coordinator with Right at Home Ipswich, Woodbridge and Felixstowe. I joined in March 2022 as a Caregiver, and progressed to a field-based compliance role, supporting the team in ensuring we are fully compliant.


My role is all about communicating with our amazing Caregivers, clients and their family representatives, and matching Caregivers with our clients.


I also actively spend time in the community, getting to know our local support services for older adults, and speaking with them about Right at Home and the Outstanding care we offer.


I am married with five children, who are my world! In my spare time, I enjoy reading, watching films and walking our family dogs.

Sam

Sam Leeder

Job Title: Care Administrator Joined: 2021

I’m Samantha but like to be called Sam!


I’ve been working with Right at Home Ipswich Woodbridge and Felixstowe since 2021 as a Caregiver, and progressed to Field Compliance Coordinator, and then Care Administrator. I conduct client service reviews, help support the Caregiver Team and ensure our clients' support plans up to date and relevant, so we are safe and fully compliant.


I’ve worked in many settings gaining knowledge of people’s needs and enjoy all aspects of my role, especially knowing I’ve helped someone in need.


I have been married for 20 years and have 3 teenage boys. My spare time is spent looking after my 4 dogs (and a new parrot!) and spending time with my family.

Tammy

Tammy Van Nuil

Job Title: Recruitment and Compliance Coordinator Joined: 2023

I'm Tammy and I have been with Right at Home Ipswich, Woodbridge and Felixstowe since December 2023. I started as a Caregiver and moved to the office Team in February 2025 as Recruitment and Compliance Coordinator. I have experience in various roles from care in the community, Human Resources to many administrative roles. I've provided care to family members as well as the community here in Suffolk, and also when I lived in Scotland.


In my role with Right at Home, I'm responsible for supporting new Caregivers through the recruitment process. I also coordinate Caregiver compliance to help ensure our staff are fully compliant in their role. Both recruitment and compliance are important as excellent practice counts towards our Outstanding rating from the Care Quality Commission.


I live in Ipswich with my family which includes my partner, little boy and 2 cats. In my spare time I love spending time with my family whether it be indoors or outdoors.

Our

Our Heros!

Job Title: Caregiver Team Joined: 2020

Each of our Caregivers is with Right at Home Ipswich, Woodbridge and Felixstowe, because of their caring nature, reliability and commitment to continued learning. Without our fantastic Caregiver Team, we wouldn't be able to offer the Outstanding rated service that we provide. They are all very important to us!

Matilda

Matilda Percy

Job Title: Happiness Facilitator Joined: 2020

I’m Matilda, the smallest but no less important member of the Right at Home Ipswich team! I'm here to ensure everyone in the team is as happy and energetic as me. My skills include meeting and greeting, sniffing through the contents of handbags, and sleeping upside down in awkward spots.

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