Right at Home (Ipswich, Woodbridge & Felixstowe)

I’m Claire Percy, Owner and Managing Director at Right at Home Ipswich, Woodbridge and Felixstowe.

As the Owner and Director of Care with our former Hampshire-based home care service, I was proud to lead our team to an ‘Outstanding’ rating in 2016. At the time just 2% of home care providers were awarded this rating. The regulator said there was ‘a model of personalised and compassionate care, which was a golden thread that ran through the whole of the service.’

I was an Inspector for the Care Quality Commission when we moved to Suffolk in 2018. We were again awarded an 'Outstanding' rating for Right at Home Ipswich, Woodbridge and Felixstowe in 2022 and we're so proud of our team and their commitment to being the best. It is my privilege to work alongside the best Caregiver and office team! There are some amazing individuals in the caring sector, and it feels like they work with us:)!

I’m Bill Percy, Owner and Director at Right at Home, providing high-quality home care to our clients in Ipswich, Woodbridge and Felixstowe.

My previous roles have been within the corporate drug testing sector; as a Healthcare Manager; and supporting those with learning disabilities. I enjoy delivering Dementia Awareness Workshops to healthcare professionals, voluntary groups and family carers. I’m also a Dementia Champion.

I was motivated to join the home care sector in 2011 after my Mother was diagnosed with dementia. I could see there was a greater need for high-quality person-centred companionship and care, and was proud to be co-founder of a Hampshire-based homecare service for older adults which was awarded an ‘Outstanding’ rating in 2016.

After moving to Suffolk with co-Director Claire, we launched Right at Home, Ipswich, Woodbridge and Felixstowe. We’re excited to be recruiting and training a growing team of compassionate CareGivers. To us, it’s essential to support those in our community, offering each and every person the best care and support whilst promoting their independence.

I'm the Registered Manager with Right at Home Ipswich, Woodbridge and Felixstowe. I joined the team as a Caregiver, a role I feel very passionately about.

I progressed from Deputy Care Manager to Care Manager, and am now proud to be Registered Manager, with responsibility for the management and leadership of Right at Home Ipswich Woodbridge and Felixstowe.

My role is varied from day to day! My responsibilities include Caregiver and office team support, training and development. I also oversee compliance by ensuring we assess and involve clients in their care planning, we conduct regular reviews for clients, and support meetings for our Caregivers.

I am studying for my Level 5 in Health and Social Care Leadership.

I have a daughter, dogs, cats and fish! We love animals in our home! I have three sisters and we’re all very close, family is very important to me.

I'm Stacey, Client Services Coordinator with Right at Home Ipswich, Woodbridge and Felixstowe. I joined in March 2022 as a Caregiver, and progressed to a field-based compliance role, supporting the team in ensuring we are fully compliant.

My role is all about communicating with our amazing Caregivers, clients and their family representatives, and matching Caregivers with our clients.

I also actively spend time in the community, getting to know our local support services for older adults, and speaking with them about Right at Home and the Outstanding care we offer.

I am married with five children, who are my world! In my spare time, I enjoy reading, watching films and walking our family dogs.

I’m Samantha but like to be called Sam!

I’ve been working with Right at Home Ipswich Woodbridge and Felixstowe since 2021 as a Caregiver, and progressed to Field Compliance Coordinator, and then Care Administrator. I conduct client service reviews, help support the Caregiver Team and ensure our clients' support plans up to date and relevant, so we are safe and fully compliant.

I’ve worked in many settings gaining knowledge of people’s needs and enjoy all aspects of my role, especially knowing I’ve helped someone in need.

I have been married for 20 years and have 3 teenage boys. My spare time is spent looking after my 4 dogs (and a new parrot!) and spending time with my family.

I'm Tammy and I have been with Right at Home Ipswich, Woodbridge and Felixstowe since December 2023. I started as a Caregiver and moved to the office Team in February 2025 as Recruitment and Compliance Coordinator. I have experience in various roles from care in the community, Human Resources to many administrative roles. I've provided care to family members as well as the community here in Suffolk, and also when I lived in Scotland.

In my role with Right at Home, I'm responsible for supporting new Caregivers through the recruitment process. I also coordinate Caregiver compliance to help ensure our staff are fully compliant in their role. Both recruitment and compliance are important as excellent practice counts towards our Outstanding rating from the Care Quality Commission.

I live in Ipswich with my family which includes my partner, little boy and 2 cats. In my spare time I love spending time with my family whether it be indoors or outdoors.

Each of our Caregivers is with Right at Home Ipswich, Woodbridge and Felixstowe, because of their caring nature, reliability and commitment to continued learning. Without our fantastic Caregiver Team, we wouldn't be able to offer the Outstanding rated service that we provide. They are all very important to us!

I’m Matilda, the smallest but no less important member of the Right at Home Ipswich team! I'm here to ensure everyone in the team is as happy and energetic as me. My skills include meeting and greeting, sniffing through the contents of handbags, and sleeping upside down in awkward spots.