Right at Home (Ipswich, Woodbridge & Felixstowe)

I’m Claire Percy, Owner and Managing Director at Right at Home Ipswich, Woodbridge and Felixstowe.

As the Owner and Director of Care with our former Hampshire-based home care service, I was proud to lead our team to an ‘Outstanding’ rating in 2016. At the time just 2% of home care providers were awarded this rating. The regulator said there was ‘a model of personalised and compassionate care, which was a golden thread that ran through the whole of the service.’

I was an Inspector for the Care Quality Commission when we moved to Suffolk in 2018. We were again awarded an 'Outstanding' rating for Right at Home Ipswich, Woodbridge and Felixstowe in 2022 and we're so proud of our team and their commitment to being the best. It is my privilege to work alongside the best Caregiver and office team! There are some amazing individuals in the caring sector, and it feels like they work with us:)! Read less

Each of our Caregivers is with Right at Home Ipswich, Woodbridge and Felixstowe, because of their caring nature, reliability and commitment to continued learning. Without our fantastic Caregiver Team, we wouldn't be able to offer the Outstanding rated service that we provide. They are all very important to us! Read less

I’m Bill Percy, Owner and Director at Right at Home, providing high-quality home care to our clients in Ipswich, Woodbridge and Felixstowe.

My previous roles have been within the corporate drug testing sector, as a Healthcare Manager, and supporting those with learning disabilities. I enjoy delivering Dementia Awareness Workshops to healthcare professionals, voluntary groups and family carers. I’m also a Dementia Champion.

I was motivated to join the home care sector in 2011 after my Mother was diagnosed with dementia. I could see there was a greater need for high-quality person-centred companionship and care, and was proud to be co-founder of a Hampshire-based homecare service for older adults which was awarded an ‘Outstanding’ rating in 2016.

After moving to Suffolk with co-Director Claire, we launched Right at Home, Ipswich, Woodbridge and Felixstowe. We’re excited to be recruiting and training a growing team of compassionate CareGivers. To us, it’s essential to support those in our community, offering each and every person the best care and support whilst promoting their independence. Read less

I'm the Registered Manager with Right at Home Ipswich, Woodbridge and Felixstowe. I joined the team as a Caregiver, a role I feel very passionately about.

I progressed from Deputy Care Manager to Care Manager, and am now proud to be Registered Manager, with responsibility for the management and leadership of Right at Home Ipswich Woodbridge and Felixstowe.

My role is varied from day to day! My responsibilities include Caregiver and office team support, training and development.

I also oversee compliance by ensuring we assess and involve clients in their care planning, we conduct regular reviews for clients, and support meetings for our Caregivers.

I am responsible for training new team members and for managing their refresher training and dementia awareness training.

I completed my Level 5 in Health and Social Care Leadership in 2025.

I have a daughter, dogs, cats and fish! We love animals in our home! I have three sisters, and we’re all very close; family is very important to me. Read less

I'm Stacey, and I joined the Company in March 2022 as a Caregiver, progressed to a field-based compliance role, to Care Coordinator, then on to Client Services Coordinator.

Sometimes, I spend time in the community, getting to know our local support services for older adults, and speaking with them about Right at Home and the Outstanding care we offer.

I am married with five children, who are my world! In my spare time, I enjoy reading, watching films and walking our family dogs. Read less

I have worked in the social care industry in varying roles for most of my career.

I joined as a Caregiver, which I loved. I am now on my next journey within the company and getting to know our clients from a different perspective; when I took on a new challenge, joining the office team, which I am thoroughly enjoying.

I help and advise the Caregiver Team and ensure our clients' support plans are up to date and relevant, so we are safe and fully compliant. I have also trained to support our Client Services Coordinator. Read less

I’m Matilda, the smallest but no less important member of the Right at Home Ipswich team! I'm here to ensure everyone in the team is as happy and energetic as me. My skills include meeting and greeting, sniffing through the contents of handbags, and sleeping upside down in awkward spots. Read less