We would recommend this company 100% - Many many thanks.Jane C(Cousin of Client/Service User)
Five-star service where staff went above and beyond to care for our parentsHeather F(Daughter of Client/Service User)
I would highly recommend this company and its wonderful team.W J(Niece of Client/Service User)
We would recommend this company 100% - Many many thanks.Jane C(Cousin of Client/Service User)
Five-star service where staff went above and beyond to care for our parentsHeather F(Daughter of Client/Service User)
I would highly recommend this company and its wonderful team.W J(Niece of Client/Service User)
Right at Home Ipswich, Woodbridge and Felixstowe is proud to be rated as ‘Outstanding' by the Care Quality Commission (May 2022). In 2025, they won the Frontline Leader Category at the East of England Great British Care Awards.
Caregivers are trained, supported and paid fairly. The team provide high-quality care to enhance Clients' lives, enabling them to live safely and happily in their own homes.
Visits are a minimum of...
Care Provided by Right at Home (Ipswich, Woodbridge & Felixstowe)
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 60 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Prices
We charge a fixed hourly rate for all our care services, and we do not charge VAT. We pay our Caregivers the best hourly rates possible, to ensure retention of staff and continuity of care. Please contact us for a friendly chat and for further helpful information.
Contact Right at Home (Ipswich, Woodbridge & Felixstowe) to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
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Local Authority (Contracted Provider) -
NHS (Contracted Provider) -
Good to Know
Group/Owner
- Right at Home UK
- Private Owned
Person in charge
- Catherine Denny (Registered Manager)
Right at Home (Ipswich, Woodbridge & Felixstowe) Reviews (91)
Right at Home (Ipswich, Woodbridge & Felixstowe) has a Review Score of 9.9 (9.921) out of 10, based on 51 reviews in the last 2 years.
Over all time Right at Home (Ipswich, Woodbridge & Felixstowe) has 91 reviews.
I am very happy with the care given to me. I get on extremely well with my carer.
I know you get on very well with your caregiver and that she has enjoyed supporting you with your shopping trip once a week, right from when your daughter first contacted us. With regard to "value for money" we pay our staff well, as we value...
Right at Home (Ipswich, Woodbridge & Felixstowe) have offered a wonderful service to my husband and to me. Their care is considerate and efficient. Carers are always punctual and polite, they are always willing to help in every respect. It has been an enormous help to me over the last few months, knowing that I can have some respite and leave my husband in good hands whilst I have a break. Thank you so much.
Thank you so much for taking the time to write a review for Right at Home Ipswich. It is a privilege to support your husband and to know the service is helpful to you also.
I was personally very pleased with the way I was dealt with. Very caring and considerate, always on time and very friendly and talked about how I spent my days.
Thank you so much for taking the time to write a review. I'm pleased we were able to assist you when you needed us, and that it was such a positive experience for you.
Right At Home stepped in to provide cover care over Christmas after we'd been let down by another company at the last minute. They were terrific. Despite the time of year, everything was sorted out in 48 hours and they were responsive and flexible throughout. The management team went to great lengths to ensure they provided carers to fit my father's needs and were always on hand if we had any queries. The carers themselves were excellent. I wish we'd gone to them in the first place - we definitely will next time.
Thank you for taking time to write such a kind and positive review for us. It's very much appreciated. The CareGivers loved seeing and supporting your father and we hope he will visit Suffolk again in 2021.
Having recently had my parents relocate from the south coast to be near me in Felixstowe, I was a little concerned about the change in care providers, but without cause. We have 2 incredible caregivers. One doing daytime visits 3 times a week and one 3 evenings a week to help Dad with showering and shaving (male carer). Absolutely brilliant service.
Thank you for taking the time to write such a lovely positive review for us. It’s a team effort and a pleasure to support your parents.
We approached the manager and her team when Mum needed care in her own home, their response was extremely quick and efficient with a team of caregivers being introduced to Mum and initial care package put in place less than 48 hours after our first telephone call. The Right at Home team made an immediate and very valuable difference for Mum and the family, spending quality time with her to ensure her safety and well-being. When it became clear that Mum's care needs were greater than expected, the team again responded brilliantly going out of their way to provide additional visits and sleep-in care. Their highly professional, caring and trustworthy approach, supported by excellent care plans and communication with the family, was a huge help. The level of care provided was exceptional and we would have no hesitation in asking Right at Home to provide further care whenever it is needed.
Thank you for taking time to write such a lovely, positive review for Right at Home Ipswich Woodbridge and Felixstowe. We really appreciate it. It has been a pleasure for the office team and the Caregivers, to support her when she needed us.
We have found Right At Home to be very professional, well organised, and a pleasure to deal with. The caregivers have been attentive, warm, kind, and we would thoroughly recommend them to anyone considering care for their loved ones. Thank you!
Thank you for taking the time to write such a lovely review for us. I know that both Caregivers very much enjoyed providing support to enable our client's granddaughter to have a break. It was a pleasure to meet the family, and we hope you will ask Right at Home Ipswich to assist again if needed.
I have been looked after with every care, love and attention.
Great help with jobs that I am unable to do.
Your service supports my mum; the service support is at the right level for my mum's needs, and she gets on very well with the lady that comes round. My mum has said that she is very happy.
This is never an easy decision to make, entrusting someone into your parents home when they are alone, however from the very first meeting to the care received to date we could not be happier. A very professional, friendly and caring service has been provided and I have not seen my mum looking brighter for quite some time. This is a step above a straightforward personal care service, and from previous experience, it's not always just the personal care that is needed where the care is given, then the carer leaves straight away. In addition to the personal care where needed, Right At Home also provide companionship, help with those little jobs, non-rushed time to have a nice conversation etc, all of which allows for a very rounded and worthwhile service.
100% recommended.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 May 2022- Caring Outstanding
- Effective Good
- Responsive Good
- Safe Good
- Well-led Outstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (9)
- Posted: Monday 29 Sep 2025Pop into our 'Coffee and Conversation Morning' at All Hallows Church, Ipswich the second Wednesday of each month. Sam and Tammy from our office team have ensured everyone feels welcome....
- Posted: Monday 29 Sep 2025We're excited to announce that Sam Leeder is our Trained Trainer in Dementia! This means we can enhance the dementia training we already offer, and ensure our Carers are even...
- Posted: Wednesday 30 Jul 2025Thanks to everyone who came along to our first 'Coffee and Conversation Morning' at All Hallows Church, Ipswich in June. Sam and Tammy from our office team made sure everyone...
Awards / Recognitions (15)
- Recipient: Right at Home (Ipswich, Woodbridge & Felixstowe)Date: Friday 31 Oct 2025
- Recipient: Right at Home (Ipswich, Woodbridge & Felixstowe)Date: Friday 31 Oct 2025
- Recipient: Right at Home (Ipswich, Woodbridge & Felixstowe)Date: Monday 29 Sep 2025
Meet the Team (7)
I’m Claire Percy, Owner and Managing Director at Right at Home Ipswich, Woodbridge and Felixstowe.
As the Owner and Director of Care with our former Hampshire-based home care service, I was proud to lead our team to an ‘Outstanding’ rating in 2016. At the time just 2% of home care providers were awarded this rating. The regulator said there was ‘a model of personalised and compassionate care, which was a golden thread that ran through the whole of the service.’
I was an Inspector for the Care Quality Commission when we moved to Suffolk in 2018. We were again awarded an 'Outstanding' rating for Right at Home Ipswich, Woodbridge and Felixstowe in 2022 and we're so proud of our team and their commitment to being the best. It is my privilege to work alongside the best Caregiver and office team! There are some amazing individuals in the caring sector, and it feels like they work with us:)!
I’m Bill Percy, Owner and Director at Right at Home, providing high-quality home care to our clients in Ipswich, Woodbridge and Felixstowe.
My previous roles have been within the corporate drug testing sector, as a Healthcare Manager, and supporting those with learning disabilities. I enjoy delivering Dementia Awareness Workshops to healthcare professionals, voluntary groups and family carers. I’m also a Dementia Champion.
I was motivated to join the home care sector in 2011 after my Mother was diagnosed with dementia. I could see there was a greater need for high-quality person-centred companionship and care, and was proud to be co-founder of a Hampshire-based homecare service for older adults which was awarded an ‘Outstanding’ rating in 2016.
After moving to Suffolk with co-Director Claire, we launched Right at Home, Ipswich, Woodbridge and Felixstowe. We’re excited to be recruiting and training a growing team of compassionate CareGivers. To us, it’s essential to support those in our community, offering each and every person the best care and support whilst promoting their independence.
I'm the Registered Manager with Right at Home Ipswich, Woodbridge and Felixstowe. I joined the team as a Caregiver, a role I feel very passionately about.
I progressed from Deputy Care Manager to Care Manager, and am now proud to be Registered Manager, with responsibility for the management and leadership of Right at Home Ipswich Woodbridge and Felixstowe.
My role is varied from day to day! My responsibilities include Caregiver and office team support, training and development.
I also oversee compliance by ensuring we assess and involve clients in their care planning, we conduct regular reviews for clients, and support meetings for our Caregivers.
I am responsible for training new team members and for managing their refresher training and dementia awareness training.
I completed my Level 5 in Health and Social Care Leadership in 2025.
I have a daughter, dogs, cats and fish! We love animals in our home! I have three sisters, and we’re all very close; family is very important to me.
I'm Stacey, and I joined the Company in March 2022 as a Caregiver, progressed to a field-based compliance role, to Care Coordinator, then on to Client Services Coordinator.
Sometimes, I spend time in the community, getting to know our local support services for older adults, and speaking with them about Right at Home and the Outstanding care we offer.
I am married with five children, who are my world! In my spare time, I enjoy reading, watching films and walking our family dogs.
I help and advise the Caregiver Team and ensure our clients' support plans are up to date and relevant, so we are safe and fully compliant.
I worked with the NHS in hospital settings for a number of years.
Each of our Caregivers is with Right at Home Ipswich, Woodbridge and Felixstowe, because of their caring nature, reliability and commitment to continued learning. Without our fantastic Caregiver Team, we wouldn't be able to offer the Outstanding rated service that we provide. They are all very important to us!
I’m Matilda, the smallest but no less important member of the Right at Home Ipswich team! I'm here to ensure everyone in the team is as happy and energetic as me. My skills include meeting and greeting, sniffing through the contents of handbags, and sleeping upside down in awkward spots.
Frequently Asked Questions about Right at Home (Ipswich, Woodbridge & Felixstowe)
How many Carers does Right at Home (Ipswich, Woodbridge & Felixstowe) employ?
Right at Home (Ipswich, Woodbridge & Felixstowe) employs 40 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Ipswich, Woodbridge & Felixstowe) to verify any information. View our terms and conditions. Right at Home (Ipswich, Woodbridge & Felixstowe) has an Enhanced Service - more info.