Sirius Homecare

Highly recommended.

I have always found Sirius caring and responsive over the four months since we started to use them for my aunt. I can phone at any time to discuss care needs. Staff always arrive on time and stay for the allotted time. Carers are friendly, caring and able to fulfil household tasks too. The online reporting system is extremely useful as we live fifty miles away and know straight away what has been done and how my aunt is. It is reassuring to know she has had a hot meal, hot drinks and washing etc has been done. The office staff are all approachable, friendly and offer advice and reassurance as needed.

Professional, caring, supportive and very patient. Would recommend without hesitation. Don't put off moving to care in the home, it works. Keeps our loved ones in their own home for longer, safely. Sirius keeps you up to date with any changes, however small. Sirius staff simply care.

They really care about all aspects of home care. You always feel that they are trying to improve all of the time, looking for ways to take care to the next level. Two-way communication is over and above what I expected. Both my mother and I are extremely happy. Absolutely would recommend to anyone, the attention to detail to get it right is a credit to all Sirius employees.

We have been very pleased with the small group of ladies coming to visit Mum, it is nice for her to see familiar faces on a daily basis. All the carers are very friendly and professional. When we have had to contact head office for any reaso, they have always been very helpful.

After chatting to my mum over the last couple of weeks, I am really pleased with the positive effect it has had on her everyday life. She is getting up and ready for her call and everyone has been helpful and understanding and I think it is giving her purpose and making her feel less anxious. Before we asked Sirius to come in and give support, my mum was spending a lot of time feeling anxious, lonely and not looking after herself when her family were unable to visit. So seeing her talking about getting out for a walk or a drive is really pleasing. It is also really helpful to know she will have support every day, should she need. Thank you.

The care Mum receives allows her to stay in her own home, which with her growing dementia is important. The carers are great with her and she looks forward to them arriving. I know I can increase care as we need it and being able to easily access the office is great.

From my first contact with Sirius I have found them to be thoroughly professional and supportive. The carers are always punctual and treat Mum with respect, kindness and support. They assist Mum with domestic chores and she is always impressed with their high standards of work. On a couple of occasions, it’s been necessary to alter the dates/times of Mum’s visits - my requests have been dealt with promptly and all staff have been extremely accommodating, which I have very much appreciated. Also, access to the app is a great way of understanding how Mum interacts with the carers (she often is unable to recall what’s happened during the day) and billing is very straightforward, prompt and easy to understand and pay. I can’t thank Sirius enough for a fantastic all-round service.

We've been so impressed with the service, carers and office staff. Nothing is too much trouble. Mum/mum-in-law has just changed from meds being on a nomad to carers administering them, the lady has made it so much easier. Mum/mum-in-law is treated with respect, dignity and encouraged. Love how we can access part of the notes online and access her rota. Mum/mum-in-law has commented on how the carers are on time, wear name badges and a uniform. Thank you.

I have used Sirius for 2 years and have always been pleased with their service. Staff always turn up on time and are always pleasant and polite and listen to what I need them to do rather than take over and do what they think I need. Management is always available if I have any questions and choose carers who they think will be a good fit with me. I would recommend Sirius to anyone who needs support.

When Grandpa suddenly passed away last year we were thrown into complete turmoil. Nan was now living on her own and over an hour's drive away from us and Nan had recently been diagnosed with dementia. Both mum and dad did an amazing job but the time came when it just wasn't manageable. Nan wants to stay in her own home for as long as possible and I support this. I've been an elderly healthcare assistant for 17 years so I did a huge amount of research hoping to find the absolute best I could for Nan and that I did, Sirius is amazing! From start to finish they have been perfect, they have completely changed not only nans life but our family life, nan looks forward to the ladies coming daily, when we visit Nan she looks clean, tidy, well and happy in her own home and its taken so much pressure off mum and dad. There's not enough room for the amount of positive feedback I want to give! Thank you guys, you're all worth your weight in gold!

I have met quite a few of the staff who are all very friendly and genuinely care. They are attentive letting you know of any problems or issues that need dealing with. You can always get someone on the phone.

Overall, the family are very happy with Sirius and wouldn't hesitate in recommending them to other people.

I have used cheaper care agencies for a couple of other relatives and was unfortunately frustrated with a number of issues. We decided to try Sirius Homecare for my mother's care since November 2023. Right from day one, we have been pleased with the professional efficiency of the company and all of the staff. Our thoughts are, that if the staff are happy working for a company and they treat them well, then this carries through to the the care that the staff provide to the client. My mum has improved so much both physically and socially since receiving care. Thank you and well done everyone! Keep it up.

Dad received care from Sirius for just over a year during which time we were introduced to their professional and caring team. He was treated with dignity and choice throughout and the staff were always supporting and brightened his day.

Sirius provided a daily care service for both of my parents for 6 months until they had to go into residential care. From start to finish, all of the staff (office and carers) were professional and attentive, regularly going beyond expectations. We know our parents were very happy with the care provided. One slight disappointment after we had to suddenly stop the care was the 14 day cancellation fee, I think a 7 day cancellation fee period would be fairer and more appropriate.

Each and every one of the carers are absolutely brilliant with Mum. They treat her so well and always have a smile on their face. They are always prompt and stay for the allocated time, if not extra if they have to, without any complaint whatsoever. We really appreciate what they do as it enables her to stay in her own home. Thank you everyone so much (including the office staff).

Excellent service. All carers looking after me are caring, kind and very efficient. Not only do they look after me (for example helping me wash), but they are always so friendly and patient. As I have been housebound, I have really looked forward to sharing a laugh and a joke with the carers. It has really contributed to keeping me positive as I recover from my fall. Thank you so much.

Please try to work your staff out so they don't have to travel six or seven miles in five minutes for only a half hour visit, it doesn't make sense.

The care team from Sirius has been a great comfort to us, best of all their kindness and understanding at all times.