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We operate a clear pricing policy, with no hidden extras.
Sirius Homecare has a Review Score of 9.9 (9.947) out of 10, based on 32 reviews in the last 2 years.
Over all time Sirius Homecare has 86 reviews.
5.0 out of 5
Wow, what an absolutely amazing review Lisa - thank you so much for these lovely words! We're so grateful you took the time to write this and delighted that you and your family are so happy with our service, and critically that your Nan is happy. We look forward to continuing to support her.
5.0 out of 5
Thank you very much for your review Kim - we really appreciate the feedback and you taking the time to write this. We look forward to continuing to support your Mum in her own home.
5.0 out of 5
Thank you for such a lovely review of our service and staff. We know the ladies love visiting your mum and it was lovely to see you both at our recent "Sirius Social" too.
5.0 out of 5
What a wonderful review C - thank you so much for taking the time to write this and for your kind words about our service. We are absolutely delighted that you feel that your mum has benefitted both physically and emotionally from our support, and that you have noticed a real difference from previous agencies you've used. We know our ladies love visiting her.
5.0 out of 5
Thank you for such a lovely review. We were delighted to support your Dad and we wish him all the best in his new home!
5.0 out of 5
Thank you Stephen for your kind review and for your constructive comments. We are so pleased that your parents valued the service we provided and felt they benefited from the visits - I know many of our staff became extremely fond of them. All aspects of our care service and the terms that support it are designed to ensure we can deliver the very best service possible - a key element of this is ensuring we have the very best care staff. In order to retain great people, providing them with stable hours and income is paramount, and so the 14-day notice period is simply to support us in keeping these staff. Many of our competitors charge a 28-day notice period which we do feel is a little excessive and so 14 days seemed a reasonable compromise. Thank you again for your lovely feedback and we wish you and your family all the best for the future.
5.0 out of 5
Thank you so much for such lovely words Alison. It really means a lot to hear how our service has helped your Mum and you as a family. It's what we're all committed to doing for each and every one of our clients. We really appreciate you taking the time to write this review - it means a lot to us and our staff.
5.0 out of 5
What a lovely review, Haydn; thank you so much. Our staff have loved supporting you through your recovery and are so glad to see you back fit and well. Wishing you and yours a very Merry Christmas!
4.0 out of 5
Thank you for your review and feedback and for your time and understanding on the phone where I explained the day-to-day challenges we sometimes face. We work extremely hard on rota planning - ensuring staff remain within the same geographical area for their shift. This is for many reasons - providing continuity for both staff and clients, reduced mileage costs for our business (we pay our staff per mile driven) and less impact on the environment. However, unfortunately in homecare, we do sometimes have to ask our staff to travel to a call in a neighbouring area - for many reasons: perhaps another staff member has visited a client who had a fall and needed to stay with them until they were made safe, perhaps their car broke down mid-shift, or sometimes if a client has more complex needs and one of their care team is sick, we may need to ask another trained member of their team to attend. We really value our staff and look after them in every way we can - we know they're brilliant!
4.0 out of 5
Thank you for such a lovely review. We're delighted to have been a support to your husband and that you feel our staff have always been kind and understanding.
5.0 out of 5
What a lovely review Jennifer - it actually brought tears to our eyes here in the office! We're so glad to know our service has made such an important difference to your family. We will be sure to pass on your comments to your mum's care staff too. Thank you for taking the time to write this review.
5.0 out of 5
Thank you for such a lovely review Cathy - our team really love visiting your parents and we're so glad our service has helped both them and the rest of the family in dealing with a tough set of circumstances.
5.0 out of 5
Thank you so much, Mike, for such a lovely review. We're so glad to have made a difference to your mum and that you are also happy with the service she is receiving. We really appreciate you taking the time to write this review.
5.0 out of 5
What lovely words, Charles - thank you so much for taking the time to write this and for passing on your feedback. Your Dad is very popular with our staff - he is always smiling and cheerful. We're very grateful to have him as a valued client.
5.0 out of 5
Thank you for such a lovely review, we're so glad to hear that our service is reassuring to you as family members too. If we can ever do anything else to support your mum, please don't hesitate to contact the office.
5.0 out of 5
Thank you for your lovely words - they are very much appreciated. We're so glad that our service is reassuring to you, and that your mum enjoys the visits and chatting to our lovely ladies. If you give us a call at the office and let us know which staff members are a bit quieter, we can have a chat with them about some conversation starters! Thank you for your feedback - it is always appreciated.
5.0 out of 5
Thank you so much for your five-star review - we're delighted that your Mum is so happy with our service and staff. As your review mentioned the timing of her calls being slightly too early, we immediately got our rota team looking at this. As we don't deal with her medication, we weren't aware this was causing her any problems. However, our team have now been in touch and confirmed a later call time that you've said is perfect for her. So hopefully, great news all-round! Thank you again for being such a valued client.
5.0 out of 5
What a lovely review - thank you so much for these kind words. We're so glad our ladies have helped your Mum's recovery and that they have formed such a strong bond with her.
5.0 out of 5
Thank you for such a wonderful review - our team genuinely love visiting your Mum, and she is an absolute inspiration in continuing to live life to the full. We're so delighted to be supporting such a lovely family.
4.0 out of 5
Thank you for your lovely review. We're sorry the seven days cancellation period is causing any inconvenience. We request this only to support our hardworking staff by allowing us time to plan our rotas to ensure that they still get the amount of work they need. We're very glad that your friend is benefitting from the Sirius service and that she likes the lovely ladies who visit her.
The Review Score of 9.9 (9.947) out of 10 for Sirius Homecare is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Sirius Homecare is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
As Managing Director of Sirius Homecare, Peter is passionate about delivering high-quality care in his local community. After many years in the corporate world working for several blue-chip companies, he wanted to use his skills and experience to really make a difference. He is responsible for the overall business strategy, as well as managing all finance and payroll functions.
Chloe's role at Sirius is very varied, ranging from dealing with incoming enquiries right through to operations and compliance. She is also responsible for the marketing and promotion of our business. Chloe is truly passionate about delivering high-quality care. To do that, she is dedicated to ensuring that each and every one of our clients is "delighted" - not just happy - with the service we provide and that our carers enjoy working for us.
Emily has overall responsibility for the safe delivery of our high-quality care service, scheduling assessments and regular reviews with all our clients. She is responsible for our staff training and development, ensuring they have both the knowledge and confidence to support our clients.
She also manages our team of Field Care Supervisors, who quality check our work out in the community by completing spot checks and support visits with our staff, as well as regular reviews with our clients to ensure they are still happy with our service, and ensuring we are still meeting their needs.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sirius Homecare to verify any information. View our terms and conditions. Sirius Homecare has an Enhanced Service - more info.
