Review from Christine S (Client) published on 9 March 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
I have been with Kaplan Care for over a month and already I feel comfortable and safe with the carers and we always have a laugh.
The carers do everything I ask them too and always ask If there's anything else they can do for me.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jo O (Daughter of Client) published on 25 January 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
It has been such a relief to find the right person to care for my dad. The manager has really put my mum's mind at rest as she can rely on her. Kindness and care are at the core. I would highly recommend this company.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Annette J (Wife of Client) published on 25 January 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
Since meeting the manager I feel totally supported in every way. Communication is easy and I feel able to make contact if I need it at any time. My husband is getting all his needs met and the relationship between them is authentic and very caring.
I would not hesitate to recommend the care provided
to anyone thinking of using homecare.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lisa C (Daughter of Client) published on 9 September 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
I have used two previous care agency’s in the past and was so unhappy with the service provided. My dad has Parkinson’s disease and my mum has dementia, it’s very hard work to look after both hence why I decided to get some help. Both agency’s that I previously used were terrible, time-keeping was poor
and the care was not good at all, so between me and my husband we decided to go part-time work so we can look after my parents. Back in August I had a leaflet come through my door advertising home care, I phoned this company up and spoke to a lovely lady who was in fact the owner of her new company, wow. Very professional and experienced and answered all my questions, ticked every box.
The lady met my parents and had an assessment to see what care can be offered, my parents are very content and so are we, so pleased that I have now found a lovely company with lovely carers who can help. Thank you Kaplan Care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
24 Sep 2024
Overall
Requires improvement
Caring
Requires improvement
Effective
Good
Responsive
Requires improvement
Safe
Requires improvement
Well-led
Requires improvement
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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