Home Instead (Leigh)

Unit 3, Orford Court, Green Fold Way, Leigh WN7 3XJ
Review Us
8.9 8 Reviews
  • Home Instead (Leigh), Leigh
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request


Our rates based per hour and we do not offer any package of care less than an hour call as we believe having less than an hour stops us from building that relationship with our clients.


Fees discussed during our free care consultation as no package of care is the same

Good to Know

Group/Owner

Person in charge

  • Georgia Pennington (Registered Care Manager)
Are you the Owner/Manager of Home Instead (Leigh)? View your Advertising Options

Home Instead (Leigh) Reviews (8)

8.9

Home Instead (Leigh) has a Review Score of 8.9 (8.944) out of 10, based on 3 reviews in the last 2 years.
Over all time Home Instead (Leigh) has 8 reviews.

Overall Experience
  • 7
  • 1
  • 0
  • 0
  • 0
Date Published
  • 8
  • 0
  • 0
  • 3
  • 5
Reviewer Connection to Home Instead (Leigh)
  • 5
  • 3
Total of 8, showing 1-8
Review from Susan G (Client) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following the sudden death of my husband, in July 2022 my daughters and I had to find carers who could start to care for me quickly. One care agency was able to do that, Home Instead was not that agency. I stayed with these carers for a few months but during that time we didn't feel I was getting good
care.
So after getting quotes etc from other companies we chose Home Instead. I feel a lot happier with Home Instead. The ladies are always clean, tidy and professional. Of course, there have been occasions where things haven't gone the way I want but I have either told the carers or rung the office and the issue has been rectified.
I wish I had been able to go with Home Instead from the beginning of my home care journey, but on the whole, I now receive good honest care and the carers themselves are all reliable and always do their best.
Reply from Thomas Pennington, Director at Home Instead (Leigh)

Thank you for your great review, we are so glad you have the best service and we continue to improve.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Alan H (Client) published on 6 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our carer is wonderful. She is kind, considerate, supportive and friendly. Her most endearing quality is she has a genuine desire to care, protect and support my wife. When she sees our carer her eyes light up and she has a big smile. There can be no better testimonial.
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Review from G W (Daughter of Client) published on 2 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I use Home Instead for my elderly mother. My overall experience is excellent. My mother is treated as part of the carer's family and I would have no problem in recommending Home Instead to anybody.
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  • Treated with Dignity
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Review from Maria L (Daughter of Client) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum's Home Instead carers have been amazing. The have been caring and understanding and nothing is too much trouble.
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Review from J E (Daughter of Client) published on 23 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I started using Home Instead for my dad earlier this year and I can honestly say that right from the initial phone call I knew I’d found the best care agency. Since starting they have all been amazing, everyone including the office staff and the care professionals.
I would recommend Home Instead to
anyone and indeed have done so.
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Review from O C (Daughter of Client) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead have cared for mum for over two years, due to dementia. They make extended visits, being a substantial part of a 24/7 care package. Home Instead is completely reliable, providing excellent office support with extremely rapid responses to phone calls and e-mails. The office manager is lovely
and completely approachable, responsive and understanding of any issues concerning mum. Home Instead provide continuity of care involving the smallest number of carers so I am confident that the staff really understand my mum's needs. The carers are brilliant with my mum, who can be challenging. All are fully aware of her medication schedule. They are always punctual and provide detailed reports of their visits on their care app.
Home Instead is not the cheapest but the experience of unreliable services provided by other companies including lateness, cancellation of visits and no care provided at Christmas (with little notice) makes me realise you get what you pay for and Home Instead have helped out in these crisis situations.
Reply from Thomas Pennington, Director at Home Instead (Leigh)

Thank you for a wonderful review, we constantly try to improve our service to our clients and family members.
Thank you for choosing us to be your Care Provider.

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Review from Tracey R (Client) published on 11 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very nice ladies/carers, well mannered and easy to get along with. Helpfull with my needs and happy to assist when asked. Good time keeping from all the carers. Would recommend the company no problem.
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Review from Helen C (Daughter of Client) published on 24 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Instead became part of our lives at a very stressful time for the family.
From first contact, we were impressed with how professional and caring they appeared to be and am happy to say these qualities were genuine. We have been blown away with how quickly they have been able to become part of
a care package which ensures Mum is able to remain in her own home. More than that, they have become friends to our family, working with us, reassuring us, supporting us.
We cannot thank them enough for the service they provide.
  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.9 (8.944)

Overview of Review Score

The Review Score of 8.9 (8.944) out of 10 for Home Instead (Leigh) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.944 for Home Instead (Leigh) is calculated as follows: ( (17 Excellents x 5) + (1 Goods x 4) ) ÷ 18 Ratings = 4.944
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Leigh) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (9)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Home Instead (Leigh)

What Type of Services does Home Instead (Leigh) offer?

Home Instead (Leigh) offers Home Care.

How many Carers does Home Instead (Leigh) employ?

Home Instead (Leigh) employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Leigh) to verify any information. View our terms and conditions. Home Instead (Leigh) has an Basic Service - more info.