Authum Care Ltd Reviews (7)
9.7
Authum Care Ltd has a Review Score of 9.7 (9.700) out of 10, based on 7 reviews in the last 2 years.
Over all time Authum Care Ltd has 7 reviews.
Review from S S (Client) published on 1 October 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am a housebound lady, living with my husband and I have severely reduced mobility. My husband took on all the roles of looking after the house, and being a full-time carer to me, all whilst working full time.
I have struggled to come to terms with my health changes as my life is so different now.
I have struggled to come to terms with my health changes as my life is so different now.
I have had some mental health struggles too and in February this year it all got too much and the professionals stepped in.
I was referred to Authum Care and although I didn't want to have carers, I knew it was for the best. I absolutely wouldn't be without them now! I know I can't compare them to other carers but in my opinion, they are the best!
They look after me so well and are so caring and kind. I have a very small family and I honestly now feel that my family has been extended.
The manager is fab and works hard. I feel very lucky that the manager and her team are in my life! Special praise and my gratitude should also go to 4 carers in particular they have made life better
I was referred to Authum Care and although I didn't want to have carers, I knew it was for the best. I absolutely wouldn't be without them now! I know I can't compare them to other carers but in my opinion, they are the best!
They look after me so well and are so caring and kind. I have a very small family and I honestly now feel that my family has been extended.
The manager is fab and works hard. I feel very lucky that the manager and her team are in my life! Special praise and my gratitude should also go to 4 carers in particular they have made life better
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Review from J B (Son of Client) published on 25 September 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very helpful to my mum, been a constant companion in the mornings.
My mum is very pleased, this is the second time we've needed to call Authum care, will use it again.
Very friendly staff and easy company to deal with.
Many thanks.
My mum is very pleased, this is the second time we've needed to call Authum care, will use it again.
Very friendly staff and easy company to deal with.
Many thanks.
Reply from Ashvin Luchmun, Director at Authum Care Ltd
Thank you for your positive review. It was a pleasure to provide our services and support to your mother.
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Review from K B (Client) published on 11 September 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
They say you should judge a care company by whether you'd want them looking after your own family member. I don't have much in the way of family but I've been made to feel like now I do as Authum Care has made me part of their family. I even got a surprise visit on my birthday from the managers with
a big bunch of flowers.
I have needed help ever since I became disabled over twenty years ago and have seen many care companies in that time so have a broad experience to compare with and without a doubt, Authum Care has been the best, most welcoming care company I've ever had. I would not hesitate to recommend them as they are reliable, cheerful, friendly and always willing to help however they can.
I have needed help ever since I became disabled over twenty years ago and have seen many care companies in that time so have a broad experience to compare with and without a doubt, Authum Care has been the best, most welcoming care company I've ever had. I would not hesitate to recommend them as they are reliable, cheerful, friendly and always willing to help however they can.
Reply from Ashvin Luchmun, Director at Authum Care Ltd
Thank you for your heartwarming review. Your positive feedback motivates us to continue improving and contributing to the team's success.
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Review from Jane C (Daughter of Client) published on 20 June 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Authum Care looked after my mother following a broken leg a couple of years ago. She always wanted to remain independent and live at home. She was adamant she never wanted to go into a nursing home. The fabulous carers enabled my mother to remain at home, where she was happiest. Their level of care
was unbelievable. But mostly the carers really took time to get to know my mother and made her last couple of years as comfortable as possible. They always went out of their way to make her comfortable and happy, taking her out for Christmas meals and shopping trips. She built up great friendships with the carers, based on trust and love. When my mother was discharged from hospital for the last time yet again Authum Care were there for her return home. It was because of them she could come home for her final days. We could never thank them enough for all the care, joy and love they brought to my mother in her last days and they will be forever in our hearts
Reply from Ashvin Luchmun, Director at Authum Care Ltd
Thank you for your heart warming review. We pride ourselves in going the extra mile to support our clients and families.
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Review from Lynn T (Daughter-in-law of Client) published on 20 June 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We chose Authum Care to look after our family member as they were local to us, and our first conversation with them was so reassuring and caring. The manager visited and covered everything we needed with care and understanding. We have had various levels of care while our family member has been recovering
and we have not had a single worry about the standard of care, it's all been 100%.
We are kept up to date on any concerns they have to do with our loved one and they are approachable and professional in every aspect of care.
Our family member is very happy with the carers and feels safe with them.
I would highly recommend Authum Care.
We are kept up to date on any concerns they have to do with our loved one and they are approachable and professional in every aspect of care.
Our family member is very happy with the carers and feels safe with them.
I would highly recommend Authum Care.
Reply from Ashvin Luchmun, Director at Authum Care Ltd
Thank you for your wonderful review of the service and the feedback of the team members input
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Review from Elizabeth Ann M (Daughter of Client) published on 20 June 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Following a series of falls Mum was adamant that she would not move to residential care but recognised that she needed support to her remain in her own home.
As a family, this was new territory for us.
How grateful we were that in March 2022 Authum Care was in its infancy and looking for clients.
As a family, this was new territory for us.
How grateful we were that in March 2022 Authum Care was in its infancy and looking for clients.
From day one we felt confident that this team of carers was exceptionally well-led and that the care provided was beyond our expectations.
Having taken the time to get to know Mum it was evident from our conversations that they went above and beyond to support her medical, domestic, physical, intellectual and social needs.
Mum died peacefully at home at the end of May 2024. This was only made possible by Authum Care who committed to providing end-of-life care when she returned home from hospital. We were grateful to witness that at 91 her needs were met with dignity and respect right to the very end and are privileged to call them our second family, always there when we couldn't be!
Having taken the time to get to know Mum it was evident from our conversations that they went above and beyond to support her medical, domestic, physical, intellectual and social needs.
Mum died peacefully at home at the end of May 2024. This was only made possible by Authum Care who committed to providing end-of-life care when she returned home from hospital. We were grateful to witness that at 91 her needs were met with dignity and respect right to the very end and are privileged to call them our second family, always there when we couldn't be!
Reply from Ashvin Luchmun, Director at Authum Care Ltd
Thank you for recognising our efforts. Your positive feedback motivates us to continue improving and contributing to the team's success
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Review from Ian L (Husband of Client) published on 23 April 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We were introduced to Authum Care services by the Social Services following my wife's hospital stay. From the outset, we were very impressed by the level of professionalism and dedication by all members of the Authum Care teams who came to the house. Equally, we were impressed by the manager's visit
where we arranged the ongoing care visits and the attention to the timekeeping details.
Both the level of care and friendly attitude of all the teams were outstanding and made a considerable contribution to my wife's recovery.
Both the level of care and friendly attitude of all the teams were outstanding and made a considerable contribution to my wife's recovery.
Reply from Anishta Bhagbut, Director at Authum Care Ltd
Thank you for the positive review, We are pleased to have assisted your wife in meeting her goal.
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Current Review Score: 9.7 (9.700)
Overview of Review Score
The Review Score of 9.7 (9.700) out of 10 for Authum Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.
- The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Authum Care Ltd is calculated as follows: ( (41 Excellents x 5) ) ÷ 41 Ratings = 5
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Authum Care Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
