What Type of Services does Advance Home Help and Support Services Ltd offer?

Advance Home Help and Support Services Ltd offers Home Care.

How many Carers does Advance Home Help and Support Services Ltd employ?

Advance Home Help and Support Services Ltd employs 13 carers.

Advance Home Help and Support Services Ltd, 206 Turners Hill, Cheshunt, Waltham Cross, Hertfordshire EN8 9DE

Review from R I (Daughter of Client) published on 10 January 2024 Submitted via Postal Card • Report

Overall Experience

All carers within Advance have fully cared for Mum with extreme dedication and care, they have provided additional support when needed and allocated carers in a precise manner. Since fully assigning Advance to my mother's care package, I've noticed a great change in her well being this has made me at

ease and the ability to focus on my work. I'm extremely grateful for Advance Care.

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Review from Ruth R (Client) published on 5 December 2023 Submitted via Postal Card • Report

Overall Experience

Very well organised. Treatment by the carers just as I need them, they are very good at washing my body, making me a meal. They make me feel independent. They are friendly to my visitors, and willing to make them feel at home.

Reply from Dana Daniel, Registered Manager at Advance Home Help and Support Services Ltd

Many thanks, Ruth for your review of our services. We are so pleased to know that you are having a 5* 'overall experience with us*. We will continue to provide excellent service to you. We also are happy to hear that the excellent service extends to those who visit your home.
Kind Regards,
Dana Daniel
Registered Manager

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Review from E C (Daughter of Client) published on 20 January 2022 Submitted via Postal Card • Report

Overall Experience

I am very happy with the care my parents received. They are treated with dignity and the carer is very helpful in their independence.

Reply from Dana Daniel, Manager at Advance Home Help and Support Services Ltd

Many thanks for your review response for Advance Home Help and Support Services Ltd. We are very proud that we are able to meet your parents' needs and ensure that their independence is also being maintained through the care they receive.

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Review from Sandra S (Daughter of Client) published on 15 November 2021 Submitted via Postal Card • Report

Overall Experience

The review went well. We have no problems with the care we get, all the staff are friendly and get here on time. They help out in anything we want doing.

Reply from Dana Daniel, Manager at Advance Home Help and Support Services Ltd

It is good to know that you felt the review went well and that we are meeting the needs of your mum. We as a service will continue to meet her individual needs.

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Review from Frank T (Client) published on 15 November 2021 Submitted via Postal Card • Report

Overall Experience

Carers are prompt and do whatever I ask, only limited by the terms of our agreement. Management respond quickly and helpfully to my requests.

Reply from Dana Daniel, Manager at Advance Home Help and Support Services Ltd

We are happy to know that carers are meeting your needs and requests according to your Care Plan. Management are always happy and willing to assist you with any queries, or requests you may have.

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Review from Anthony W (Son of Client) published on 15 November 2021 Submitted via Postal Card • Report

Overall Experience

Caring, understanding, and proactive. Advance provide daily support for my elderly mother and have done for several years. Before that, they looked after my uncle. Just superb. Thank you Advance!

Reply from Dana Daniel, Manager at Advance Home Help and Support Services Ltd

Thank you for your wonderful feedback. These are very humbling and encouraging words for the whole team. It was our absolute pleasure to care for your uncle and also a pleasure to be caring for your mum currently. Advance Home Help's aim is to provide the highest quality of care and we are so grateful that you continue to use our service for your elderly family members.

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Review from Phyllis J (Client) published on 15 November 2021 Submitted via Postal Card • Report

Overall Experience

My carers are trustworthy and very efficient in helping with everything I require. Bright, cheerful ladies to start my day. My main carer is always here at the time stated, which makes things so much easier. The staff are always concerned about my well-being - so no complaints whatsoever.

Reply from Dana Daniel, Registered Manager at Advance Home Help and Support Services Ltd

We are extremely satisfied that you are receiving all the care that you require from Advance Home Help and Support Services, and continue to strive for great care for all our clients and prospective clients. The attributes that you have listed in regards to the carers; are among the many attributes that run deep within our company. Your day is always great when you start your day great!

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Review from Richard G (Son of Client) published on 6 April 2021 Submitted via Website • Report

Overall Experience

Advanced go above and beyond. I live overseas and have to rely heavily on their support. I have nothing but praise and would highly recommend their services. They respond at the drop of a hat no matter what day of the week. Very personal service.

Reply from Dariusz Bancerek, Register Manager at Advance Home Help and Support Services Ltd

Thank you very much for this lovely review and for your kind words. I am so pleased that you have found our service to be so reassuring. I will share your feedback with the team.

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Review from Kevin H (Son of Client) published on 6 April 2021 Submitted via Website • Report

Overall Experience

Advance are a small, caring company, who have been incredibly helpful in looking after my elderly Mum and my Dad, when he was still with us. They are very responsive to Mum’s needs and I really feel I can rely on them, almost like family. As an only child, that takes a huge weight off my shoulders.

I thoroughly recommend them (although, I wouldn’t want them to grow too big and lose that personal touch).

Reply from Dariusz Bancerek, Register Manager at Advance Home Help and Support Services Ltd

Thank you for your wonderful feedback. These are very encouraging words for the team, it is very thoughtful of you to appreciate the carers' efforts and to recognise the dedicated work within your family that the carers are still doing to support you and your mum. Advance Home Help's aim is to provide the highest quality of care and I’m so happy to read this is what you are receiving.

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Review from Angela (Daughter of Client) published on 1 April 2021 Submitted via Website • Report

Overall Experience

As a family, we have come to rely on Advance caregiving staff to support and assist our family to keep our older family members in their own home. They have dealt with every day situations and the needs of our parents from washing, dressing and personal care on a daily basis. They have been an emotional

support for other family members as our parents' needs became more complex due to ill health and hospital admissions. They are reliable, professional and are all passionate about their caring role within our family. As a family, we feel comfortable asking for help and in changing services as our parents' needs change.

Reply from Dariusz Bancerek, Register Manager at Advance Home Help and Support Services Ltd

Thank you for your kind words, I appreciate you taking the time to share your Advance Home Help experience. I am very pleased to hear how much you felt the team supported your father over the last few months, reading your words makes me very proud of the great team of carers we have. I know I speak on behalf of the carers when I say it was a privilege and a pleasure to support your father in accordance with his wishes. Thank you again for your valuable feedback and recommendation. I wish you and your family all the best.