IMG-Surrey

5 Copper Gate Mews, Brighton Road, Surbiton KT6 5NE
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9.5 14 Reviews
  • IMG-Surrey, Surbiton
Inspire Management Group Ltd takes pride in being more than just a domiciliary care provider – it is a beacon of compassion, reliability, and professionalism in the community. With a commitment to excellence ingrained in their ethos, the team extends a helping hand to those in need by always ensuring they receive the highest quality care within the comfort of their own homes.

Inspire Management Group's core mission revolves around fostering independence, dignity, and well-being for every individual. Whether it's assisting with daily tasks, providing companionship, or offering specialised support, the dedicated team goes above and beyond to meet the unique needs of each service user.

Inspire Management Group understands that every person is different, which is why they tailor services to accommodate diverse preferences and requirements by providing person-centred care and support plans. Their commitment to excellence is reflected in the rigorous training and continuous professional development opportunities they provide to staff. Equipped with the latest knowledge, skills, and certifications, caregivers uphold the highest standards of care, ensuring the safety, comfort, and happiness of service users at all times.
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Care Provided by IMG-Surrey

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £30.25

- Self-funding (Private)
- Local Authority
- Local Authority with Top-Up
- NHS Continuing Healthcare (CHC) Funding

These prices are only a guideline, please contact IMG-Surrey to find out the exact price for your requirements.

Contact IMG-Surrey to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Contact IMG-Surrey to get a personalised quote.

Good to Know

Owner

  • Inspire Management Group Ltd
  • Privately Owned

Person in Charge

  • Lalhriatpuia Khenglawt (Registered Manager)

IMG-Surrey Reviews (14)

9.5

IMG-Surrey has a Review Score of 9.5 (9.491) out of 10, based on 8 reviews in the last 2 years.
Over all time IMG-Surrey has 14 reviews.

Overall Experience
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Date Published
  • 14
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  • 8
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Reviewer Connection to IMG-Surrey
  • 4
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Total of 14, showing 1-14
Review from Clare K (Daughter of Client) published on 28 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
All seems to be going well with the care of my mother. Communication is normally good between carer and family. Any issues we are contacted promptly, by the office. Relations are good between carer and family and the managers.
Reply from Maheen Zahid, Operations Manager at IMG-SurreyThank you for your feedback, we will continue to work hard to provide a high-quality care service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M L (Son of Client) published on 13 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Service dates 21 June to 18 July 2025. All personnel were friendly, courteous and provided excellent service with one exception (noted separately). I had one concern early on which was swiftly and discreetly dealt with.
Service could have been improved with carers always telling me briefly, when possible,
what they had done during their visit before they left. This happened occasionally but, I feel, should be done as a matter of course although I did not raise the issue myself. Care Lead agreed to let me have copies of the carers' Daily Log Sheets as the Nourish Empowerment system was not yet available. These sheets were not supplied.
Note: carers could do better by noting if a client is hard of hearing (especially the elderly) and/or unfamiliar with their accents - whether from overseas or elsewhere in UK - and so speak louder and/or more clearly especially when wearing face masks. If a client is hard of hearing, note whether they are wearing their hearing aids or not.
Reply from Maheen Zahid, Operations Manager at IMG-SurreyThank you for taking the time to share your detailed feedback regarding the care you received between 21 June and 18 July 2025. Your observations and suggestions are truly appreciated, and we are grateful for the opportunity to respond.We're very pleased to hear that the majority of our care staff were friendly, courteous, and delivered a high standard of service. It's also reassuring to know that your early concern was resolved quickly and discreetly your comfort and confidence in our care are extremely important to us.We fully acknowledge your suggestion regarding carers briefly explaining the tasks they have completed before leaving. You're absolutely right this small courtesy helps build trust and transparency. On a more personal note, we would also like to say a heartfelt thank you for the chocolates you kindly brought in for the team. Your generosity and thoughtfulness meant a great deal to all of us and were truly appreciated.Thank you once again for your feedback.
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Review from Pamala D (Mother of Client) published on 15 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
First I have to says the Inspire Agency is very good services, the support workers. Are coming in on times and very kind and helping, more engaged with the client, like reading the dt book and help him to counting the number basic maths, help him for lunch time give the food and water once finishes
work tidy up thing back to board.
Reply from Maheen Zahid, Operations Manager at IMG-SurreyThank you very much Pamala. We will continue to provide good support services.
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  • Treated with Dignity
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Review from E P (Client) published on 5 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer is always prompt and very friendly. She knows my routine and is careful to do everything necessary each visit. She thinks ahead and has great anticipation for my needs. She is very loving and caring and makes me feel special. She has great respect for my autonomy and makes any hygiene problems
I have sorted out to my great gratitude. She always goes the extra mile to sort out to my great gratitude. She always goes the extra mile to sort out any issues and has gone to the shops and sourced incontinence aids to my great relief. Always cheerful and very positive. My favourite carer!
Reply from Maheen Zahid, Operations Manager at IMG-SurreyThank you, we will continue to work hard to provide a high-quality care service.
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  • Management
  • Treated with Dignity
  • Value for Money
Review from K P (Friend of Client) published on 11 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has Inspire IMG carers four times a day. We are extremely happy with the wonderful care he gets from Inspire's team of friendly, kind, compassionate carers. They keep my dad not only clean, fed and cared for but keep his spirits up. Their cheerful manner is just what he needs for his end-of-life
care.
Our family are eternally grateful for their kindness during this difficult time for us. I am always able to communicate with the office and the carers which gives us peace of mind. I can highly recommend them to anyone needing care for a loved one.
Reply from Maheen Zahid, Operations Manager at IMG-SurreyThank you very much for your feedback. We will continue to work hard to provide a compassionate care service to dad!
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Review from A H (Client) published on 21 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent no complaints first class carer. First class company provide good service and good carer's good communication with management. The carer is first-class and very attentive. Many thanks to the carer and company
Reply from Maheen Zahid, Operations Manager at IMG-SurreyThank you so much for your lovely review. We will continue to provide a good service to you!
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  • Value for Money
Review from Leslie C (Client) published on 20 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After arriving home and having spent 5 months in hospital/neuro-rehabilitation following a severe stroke, Inspire have been looking after me for nearly 7 months now and their care has been second to none. My two carers both treat me with expertise, gentleness, compassion, dignity - and humour! - and
are quick to notice any signs that I might need outside medical attention. I have to say that I don't know what I'd do without them. Apart from caring for me expertly, they lift my spirits and brighten my day!
Reply from Maheen Zahid, Operations Manager at IMG-SurreyThank you for your kind words. It is always a pleasure looking after you.
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Review from Y Z (Daughter of Client) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Inspire are an excellent Care company. They provided exceptional care and support for my Mum during a very stressful and difficult time. They were always on the other end of the phone willing to go above and beyond. They were consistently polite, friendly, respectful and so very helpful, kind and trustworthy,
both in Mum’s home and in the Inspire office on the phone. I have no hesitation in highly recommending Inspire as a fantastic Care company.
Reply from Maheen Zahid, Operations Manager at IMG-SurreyThank you. It was a pleasure to look after mum! We will continue to do our best for everyone we look after.
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  • Treated with Dignity
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Review from Sharmin F (Granddaughter of Client) published on 4 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very professional and polite staff. Does well to cater to our family (service user's) needs. My grandmother is taken care of at the best quality. The staff are amazing and so friendly and attentive! We trust them a lot with her.
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Review from Elida S (Sister of Client) published on 4 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the services. Polite and professional staff members that cater to all your needs. Safe and effective care and very attentive. Highly recommend to all. My sister is extremely happy with them.
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Review from Sammy (Client) published on 17 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have received an incredible service and top-quality care from Inspire team. They are always happy to help, very friendly and super competent with every service that they provided to us. Thank you for your wonderful service.
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  • Treated with Dignity
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Review from Guy M (Relative of Client) published on 11 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care provided for my father-in-law is excellent. Very competent, friendly and informed. Has generated a good relationship with the client and the rest of the family. Lots of laughter and chatter while providing much-needed support.
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Review from S J (Daughter of Client) published on 10 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Happy with the care we receive for our mother, we have been with Inspire for 6 months and the care is excellent. I would recommend them to any friends and family. They are very friendly and professional.
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  • Management
  • Treated with Dignity
  • Value for Money
Review from Gaynor S (Niece of Client) published on 10 December 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Service seems very well run. Carers are very kind. As I live far away I am kept informed on the well being of the client. She seems very happy and well looked after with all her needs being met. All in all a good service.
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  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.491)

Overview of Review Score

The Review Score of 9.5 (9.491) out of 10 for IMG-Surrey is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.841 for IMG-Surrey is calculated as follows: ( (37 Excellents x 5) + (7 Goods x 4) ) ÷ 44 Ratings = 4.841
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for IMG-Surrey is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 = 4.65
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (4)

Lalhriatpuia (Puia)

Lalhriatpuia (Puia) Khenglawt

Job Title: Registered Manager Joined: 2019

Industry Experience of 12+ years. A multifaceted approach to leadership and management. I have a comprehensive understanding of organisational dynamics, strategic planning, and effective decision-making in the business world. A commitment to making a meaningful impact on both organisational success and the well-being of individuals within my sphere of influence.


Qualifications:
- Master’s in Business Administration
- Level 5 Health and Social Care (Leadership and Management)

Maheen

Maheen Zahid

Job Title: Care Manager Joined: 2019

Possessing a unique blend of theoretical knowledge and practical skills that allow me to make meaningful contributions in various settings. With my expertise and education, I actively work towards bridging the cultural divide creating inclusive workplaces and enhancing the quality of care in health and social services.


Qualifications:
- BSc in Psychology and Counselling
- MSc in Occupational Psychology
- Level 5 Health and Social Care (Leadership and Management)

Elida

Elida Svirca

Job Title: Quality Assurance Manager Joined: 2022

Valuing empathy, integrity, and inclusivity, and striving to foster environments where individuals feel heard, understood, and supported. Dedicated to improving the well-being of others.


Qualifications:
BSc in Psychology and Counselling
Level 5 Health and Social Care (Leadership and Management)

Lalbiaknungi (Biaki)

Lalbiaknungi (Biaki) Ngente

Job Title: Deputy Care Manager Joined: 2023

Recognising the importance of effective communication, promoting inclusivity, and building meaningful connections in an increasingly multicultural world. Dedicated to fostering a workplace environment that is both inclusive and compassionate.


Qualifications:
- MA in International Relations
- MA in Intercultural Communication and Education

Frequently Asked Questions about IMG-Surrey

What Type of Services does IMG-Surrey offer?

IMG-Surrey offers Home Care.

How many Carers does IMG-Surrey employ?

IMG-Surrey employs 34 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact IMG-Surrey to verify any information. View our terms and conditions. IMG-Surrey has an Enhanced Service - more info.