Allfor Care Croydon

I'd previously raised concerns about aspects of my care, and I think it's important to be honest about that. However I also feel it's just as important to say that since then I have felt listened to, and genuine efforts have been made to improve things.

Communication has improved and a clear sense that feedback is being taken seriously. I've noticed positive changes and my care feels more settled and consistent now.

I feel that improvements have been made and it has made a noticeable difference to my experience.

Allfor care has some very good carers who've been a great support to me and the Quality control supervisor and the alercater amongst others who regularly check in with me that all's going well.

I have noticed and appreciate the ongoing improvements being made.

Terrible company. Carers only stayed 5/10 mins of their 45 mins and 30 mins that's allocated. They will make tea and leave regardless of fact my mum had falls and now after finishing she will have to carry her up to the kitchen. Same for dinner time, my mum had to take her own plates to kitchen. Times carers not turned up. It's been more stressful rather than a help for me.

We wait still for a response from a manager at AFC

I am very happy with All For Care services. The company is very good and the carers are very good and takes good care of my father. The carers know exactly what to do for him and they are very helpful and polite. Overall, the company is very good.

Excellent service provided with friendly, pleasant attitudes. Nothing is too much trouble. Goes the extra mile without being asked. Happy to adapt/learn to suit my personal needs. Always ensures there is nothing extra that can be done.

I would not recommend this company to any individual looking to get care, time is an issue as is continuity which adds extra stress.

Would not recommend at all.

I only used them twice and then cancelled. I asked for times between 11.30 am - 12.30 pm but the first came at 10.15 and because I'd done everything I could manage except for legs etc. I had about 10 mins and then she went. The second turned up at 5 pm which was no help at all. Why designate appointment times if they are not stuck to? Two days after I cancelled someone turned up at 1 pm to do work, I told them I had cancelled, she said she would have to ring the office and did this in front of me while I'm standing uncomfortably with crutches. I don't know what they were told but no apology and they just went. So disorganised as nobody seems to know what they are doing or where they are going. Today I ring them and ask why someone came when I had already cancelled. The woman said it was her colleague, but not easy to hear the person when they are standing in wind, they hung up. I didn't bother to call back.

Was not happy with the service provided for my elderly Mum. She is 92 and needs help with showering. The carers were all pleasant but were not at Mum's house for the length of time they put in the book. Even for the times they stayed they were with Mum, she has been overcharged by 2 hours over the last 3 months. In real time, she has been overcharged by a lot more. I have written to Allfor Care and copied it to Croydon Council making an official complaint. Some elderly people have nobody that can check invoices for them. The company think they can charge what they like. The final straw was the last visit when the Carer came and showered Mum. When Mum was dressed and ready to go in the stairlift the carer insisted that she went downstairs first. When Mum got down the Carer came out of a downstairs room, having gone through personal papers and she had the sheer audacity to ask Mum questions about what she was looking through. Disgraceful behaviour.

They also don't turn up at the allotted time for the morning visit thinking midday is acceptable.

The carers speak Patois all the time which I don't understand. Never have they stayed the full duration, even though they book it down as they have stayed. I am bedridden and all they do is pull me around when doing personal care. Very undignified.

My mother's carers are always extremely professional, considerate, courteous, and kind. They deal with the most challenging situations, given my mother's conditions, in their stride and with good humour. Always willing to help and constantly concerned for her health, well-being, and quality of life. We feel very lucky to have them and would highly recommend the agency.