Heritage Healthcare (Hounslow and Richmond)

Unit B Innovation House, 292 Worton Road, Isleworth TW7 6EL
Review Us
9.1 12 Reviews
  • Heritage Healthcare (Hounslow and Richmond), Isleworth
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £29
  • Weekly Live-in Care Fees: from £200

Provide quotation upon completion of the assessment

These prices are only a guideline, please contact Heritage Healthcare (Hounslow and Richmond) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Cho Thein (Nominated Individual)
Are you the Owner/Manager of Heritage Healthcare (Hounslow and Richmond)? View your Advertising Options

Heritage Healthcare (Hounslow and Richmond) Reviews (12)

9.1

Heritage Healthcare (Hounslow and Richmond) has a Review Score of 9.1 (9.083) out of 10, based on 4 reviews in the last 2 years.
Over all time Heritage Healthcare (Hounslow and Richmond) has 12 reviews.

Overall Experience
  • 10
  • 2
  • 0
  • 0
  • 0
Date Published
  • 12
  • 0
  • 0
  • 4
  • 8
Reviewer Connection to Heritage Healthcare (Hounslow and Richmond)
  • 7
  • 2
  • 1
  • 1
  • 1
Total of 12, showing 1-12
Review from S W (Client) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since engaging Heritage Healthcare I have been impressed by their responsiveness and reliability. No visits have been missed and if a carer has been delayed getting to me they let me know they are on their way. I always feel they want to do their best for me.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from F E (Client) published on 18 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support we received were outstanding and I cannot overstate how grateful I am to all the staff. They were so kind, understanding and helpful and I couldn't have done without them. I am very grateful and would like to thank them all very much.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jane J (Daughter of Client) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the professional, caring and kind service provided by Heritage Healthcare. Services were provided as promised, with excellent two-way communications. I was always kept informed and really felt we were part of a team providing care for my mother.
The kindness shown over
both small and large things was completely consistent.
A highly professional and caring service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from E J (Client) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was introduced to Heritage Healthcare (Hounslow and Richmond) by a very satisfied client and I continue to be very happy with my care. My husband shares the carers with me too. They are very obliging and nothing is too much trouble, we are always put first. I have been helped to get my confidence
back after coming out of hospital. They went shopping with me, we talk about families, we share recipes and they never failed to ask how we are and very especially they are good listeners. My husband and I have already recommended Heritage Healthcare to our friends.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lauren R (Granddaughter of Client) published on 29 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Review from my nan “ they are simply the best, very efficient and kind, I’d be lost without them”
Personally, I know my nan is safe, happy and well looked after. At first, my nan was very resistant to having carers, they are now not only her support but her friends and she looks forward to seeing
them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sandra G (Client) published on 22 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers were extremely helpful and professional. They treated one with so much care both physically and mentally. They also ensured that I could walk properly as I was a bit wobbly on my pins on 23rd May for approximately a week. The carers have also given me confidence (very important) to know
that I can cope on my own doing shopping, getting on buses etc. Best of all everyone has a sense of humour when dealing with me. I actually miss the carers and being looked after but I am glad I have got independence back. I would most certainly recommend your carers to anyone who asks.
  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from Harold F (Client) published on 15 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not be more satisfied with my carer. He is a vital lifeline to the outside world and, indeed, to my family. I depend on him greatly and without him, could not continue to live in my own home. His care advice is always correct. He is now indispensable to my daily care.
  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from V D (Client) published on 23 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found my carers to be very reliable, caring and helpful. They are cheerful and friendly and I enjoy their company. They use their initiative and don't always need to be told what to do. I have been very pleased with them.
  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from I M (Partner of Client) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers have been first class in taking care of the personal needs of my partner. They have been reliable and have advised me on my contributions to the care of my partner.
  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from R G (Client) published on 22 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wholly reliable service, courteous staff. I am very fortunate to have engaged Heritage Healthcare as my exclusive carers. The management team is great and responsive. The carers are punctual and flexible.
Reply from Cho Thein, Nominated Individual at Heritage Healthcare (Hounslow and Richmond)

Thank you very much for your kind words which will be passed on to the team. It is our absolute pleasure to be able to support you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Brian C (Husband of Client) published on 9 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All carers were attentive and caring and willing to perform all tasks asked of them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Howard R (Husband of Client) published on 5 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
As new clients we are impressed with the efficiency and sensitivity of Heritage Healthcare (Hounslow and Richmond) team demonstrated throughout March. My wife has a sheared cerebellum, the effects of which are unlike other brain injuries, patience is required when helping a client whose damaged brain
demands 'hibernation' and closing down of the senses and short-term memory. The team has responded flexibly and gently.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.1 (9.083)

Overview of Review Score

The Review Score of 9.1 (9.083) out of 10 for Heritage Healthcare (Hounslow and Richmond) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Heritage Healthcare (Hounslow and Richmond) is calculated as follows: ( (20 Excellents x 5) + (4 Goods x 4) ) ÷ 24 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heritage Healthcare (Hounslow and Richmond) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Heritage Healthcare (Hounslow and Richmond)

What Type of Services does Heritage Healthcare (Hounslow and Richmond) offer?

Heritage Healthcare (Hounslow and Richmond) offers Home Care.

How many Carers does Heritage Healthcare (Hounslow and Richmond) employ?

Heritage Healthcare (Hounslow and Richmond) employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heritage Healthcare (Hounslow and Richmond) to verify any information. View our terms and conditions. Heritage Healthcare (Hounslow and Richmond) has an Basic Service - more info.