Heritage Healthcare (Hounslow and Richmond)

Since engaging Heritage Healthcare I have been impressed by their responsiveness and reliability. No visits have been missed and if a carer has been delayed getting to me they let me know they are on their way. I always feel they want to do their best for me.

The care and support we received were outstanding and I cannot overstate how grateful I am to all the staff. They were so kind, understanding and helpful and I couldn't have done without them. I am very grateful and would like to thank them all very much.

A highly professional and caring service.

I was introduced to Heritage Healthcare (Hounslow and Richmond) by a very satisfied client and I continue to be very happy with my care. My husband shares the carers with me too. They are very obliging and nothing is too much trouble, we are always put first. I have been helped to get my confidence back after coming out of hospital. They went shopping with me, we talk about families, we share recipes and they never failed to ask how we are and very especially they are good listeners. My husband and I have already recommended Heritage Healthcare to our friends.

Personally, I know my nan is safe, happy and well looked after. At first, my nan was very resistant to having carers, they are now not only her support but her friends and she looks forward to seeing them.

All the carers were extremely helpful and professional. They treated one with so much care both physically and mentally. They also ensured that I could walk properly as I was a bit wobbly on my pins on 23rd May for approximately a week. The carers have also given me confidence (very important) to know that I can cope on my own doing shopping, getting on buses etc. Best of all everyone has a sense of humour when dealing with me. I actually miss the carers and being looked after but I am glad I have got independence back. I would most certainly recommend your carers to anyone who asks.

I could not be more satisfied with my carer. He is a vital lifeline to the outside world and, indeed, to my family. I depend on him greatly and without him, could not continue to live in my own home. His care advice is always correct. He is now indispensable to my daily care.

I have found my carers to be very reliable, caring and helpful. They are cheerful and friendly and I enjoy their company. They use their initiative and don't always need to be told what to do. I have been very pleased with them.

All the carers have been first class in taking care of the personal needs of my partner. They have been reliable and have advised me on my contributions to the care of my partner.

Wholly reliable service, courteous staff. I am very fortunate to have engaged Heritage Healthcare as my exclusive carers. The management team is great and responsive. The carers are punctual and flexible.

All carers were attentive and caring and willing to perform all tasks asked of them.

As new clients we are impressed with the efficiency and sensitivity of Heritage Healthcare (Hounslow and Richmond) team demonstrated throughout March. My wife has a sheared cerebellum, the effects of which are unlike other brain injuries, patience is required when helping a client whose damaged brain demands 'hibernation' and closing down of the senses and short-term memory. The team has responded flexibly and gently.