Over all time Vital Care and Support Ltd has 1 review.
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Review from Louise A (Friend of Client) published on 1 March 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
I assist a gentleman and his full-time carer as Secretary and Personal Assistant. I needed to find care for the gentleman when his full-time carer had a day off or annual leave - this was over six months ago. Not knowing where to start, I registered with an online directory. I received a number of responses.
I looked at the CQC and reviews for Vital Care and Support Ltd and made a telephone call. After speaking with the lady in charge of the organisation, she kindly visited the gentleman and carer with myself on a video call. I was immediately impressed with her care, patience, compassion and intuition. I truly felt this lady's career was her 'vocation' for someone who was not just there for the 'paycheque' at the end of the month but truly wanted to make a difference.
The carers that have supported the gentleman and his full-time carer have all been incredibly kind and trained and clearly treat all those in their care with total respect, aim to please and do their very best. Thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
14 Apr 2022
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Vital Care and Support Ltd
What Type of Services does Vital Care and Support Ltd offer?
Vital Care and Support Ltd offers Home Care.
How many Carers does Vital Care and Support Ltd employ?
Vital Care and Support Ltd employs 10 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Vital Care and Support Ltd to verify any information. View our terms and conditions. Vital Care and Support Ltd has an Basic Service - more info.