Right at Home Chichester & Bognor Regis

Ground Floor, 1 Dukes Court, Bognor Road, Chichester PO19 8FX
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9.8 60 Reviews
  • Right at Home Chichester & Bognor Regis, Chichester
Right at Home Chichester & Bognor Regis is a locally owned, family-run home care provider led by a husband and wife team. The company is recognised for delivering award-winning, person-centred care that enables clients to live independently, comfortably, and with dignity in their own homes.

Their team of highly trained Care Assistants offers a comprehensive range of services, including personal care, meal preparation, medication support, overnight care, and companionship. Each CareGiver is carefully selected, valued, and supported to uphold the highest standards of care.

Right at Home serves a wide geographical area, including Chichester, Bognor Regis, Aldwick, Arundel, Littlehampton, Pagham, Felpham, Middleton-on-Sea, Selsey, the Witterings, Funtington, Compton, Singleton, Upwaltham, Eartham, Fontwell, Barnham, Yapton, and surrounding villages.

As proud Dementia Friends and active members of the Chichester Dementia Alliance, the team is well-equipped to provide compassionate and tailored support to individuals living with dementia and Alzheimer’s.

For more information about the services offered or the areas covered, please contact Right at Home Chichester & Bognor Regis.
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Care Provided by Right at Home Chichester & Bognor Regis

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £29.20 – £39
  • Weekly Live-in Care Fees: from £1680

We are Chichester & Bognor Regis leading Multi-award Winning Home Care provider. Our hourly visiting care fees are an inclusive rate.

These prices are only a guideline, please contact Right at Home Chichester & Bognor Regis to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Natalie-Jane East (Managing Director)

Right at Home Chichester & Bognor Regis Reviews (60)

9.8

Right at Home Chichester & Bognor Regis has a Review Score of 9.8 (9.802) out of 10, based on 17 reviews in the last 2 years.
Over all time Right at Home Chichester & Bognor Regis has 60 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Right at Home Chichester & Bognor Regis
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Total of 60, showing 21-40
Review from Camilla C (Client) published on 5 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are kind, caring and flexible.
Nothing is too much trouble.
Dress very smartly and appropriately.
Wear PPE at all calls.
Show an interest in what I'm doing.
Assist me to get to the local shop once a week.
The accompanying of a staff member enables this to happen.
Staff are very aware if
client is out of sorts and acts accordingly.
Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis
Thank you so much for taking the time to leave this lovely review. We will be sure to pass this onto the team.
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Review from Kevin H (Son of Client) published on 29 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really impressed with the service my mum received by both the carers and the management. We needed temporary care at short notice and this was put in place within a few days. A real lifesaver. The service was very flexible as my mum's needs changed over time. They could not be more helpful. The carers
were lovely and my mum enjoyed seeing them each day. Highly recommend this company. I will definitely use them again when the time comes. Big thank you to the whole team.
Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis
Thank you so much for your lovely feedback. We will be sure to pass this onto the team!
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Review from H W (Client) published on 21 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visits twice daily to help support me in a domiciliary capacity. They work well with my full-time carers and are one of the best companies I have worked with, with regards to time management, continuity of care, and general attitude towards me as a client.
The standard of care is extremely high,
and it's clear that each person I have worked with takes pride in their work. I'm treated with dignity for which I'm thankful, and as and when my needs have changed the company is able to be flexible and can accommodate me. It is a pleasure working with them.
Reply from Natalie-Jane East, Commercial Director at Right at Home Chichester & Bognor Regis
Thank you for your amazing feedback on the care provided by the team. It's such a pleasure to be supporting you.
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Review from Charmain T (Client) published on 8 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the above company most helpful. The administration staff have always been helpful and polite.
The care providers (carers) have always too, been very obliging and thorough in their work. As individuals also, they are a very friendly group and will do whatever they can to assist you.
I cannot speak any other than to praise them most highly for all they do for me.
Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis
Thank you so much for your feedback. It is lovely to hear that have a great experience across the entire team.
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Review from P G (Son of Client) published on 20 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum (80) was struggling, having had bronchiectasis over the last 10 years that has worsened, and this was exacerbated last year when she broke her pelvis. Over Christmas things got even worse and we called Right at Home Chichester and Bognor Regis to help. We have now set up for carers to visit twice
a day and we are so happy with the effect it has had upon her. Mum is happier and, relieved of the need to do housework, is able to cope with her situation much better. Thank you so much - I wouldn't hesitate to recommend you to anyone needing quality, caring help for their loved ones.
Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis
Thank you for your kind and caring feedback. Our caregivers find it an absolute pleasure supporting Mum.
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Review from A N (Daughter of Client) published on 20 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home Chichester and Bognor Regis have been professional and helpful. There is always someone to answer the phone when I call and she always answers in a friendly, positive way. I would recommend them to others.
Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis
Thank you very much for your kind words. It is our absolute pleasure supporting mum at home.
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Review from Ben G (Nephew of Client) published on 20 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I asked Right at Home to look after my aunt, who was still living by herself, but starting to suffer from dementia and finding it hard to cope. Living over 4 hours away, it is difficult to visit and make sure my aunt was okay. I checked with the CQC and all the reviews pointed to Right at Home, and
from making contact and speaking to the managing director, I was very impressed. They visited my aunt alongside social services and made a great assessment of her needs and what would be best for her. My aunt has only got better with their care, they check she is eating, help her with cooking, going shopping and taking her medication. They are happy to arrange and take her to appointments and visit shops further afield and with their care and attention my aunt is flourishing. Thank you to everyone at Right at Home.
Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis
Thank you very much for your lovely feedback. It's a pleasure and privilege to be supporting your aunty.
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Review from Teresa A (Daughter of Client) published on 2 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home Chichester and Bognor cared for my father during what could of been a particularly tough time but they made sure that he was cared for with the utmost dignity and compassion. He would look forward to seeing a friendly face and the last few weeks of his life were able to be of better quality
due to the outstanding caregivers.
Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis
Thank you for your kind words and lovely review of the care provided by the team.
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Review from B R (Friend of Client) published on 1 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend received wonderful care at home whilst recovering from a knee operation. The whole team both the office staff and the carers were very kind, friendly and sympathetic to her needs. I was quite worried about her care but as it turned out quite needlessly. Thank you once again for the care she
was given.
Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis
Thank you so much for your lovely feedback. It was our absolute pleasure.
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Review from Helen G (Client) published on 28 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's always a challenge finding care for yourself or a loved one but the gamble paid off for me with Right At Home.
My regular carers provide a great service. They deliver what they actually promise which is fantastic care that's reliable right in your home.
They treat my home with care and respect,
they treat my family with warmth and offer support when needed. I'm 43 years old and I'd recommend them for the young and the young at heart alike!
Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis
Many thanks for your lovely feedback. We are so pleased to hear that the team are providing a warm and holistic approach to your support.
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Review from Linda H (Wife of Client) published on 22 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were with another care agency for 2 years but then things began to go wrong and as my husband was on palliative care we needed another care agency and we were sent this company (wished we had them in the first place). The manager and her team made my husband and I very welcome always asking if we
were both ok. She could always tell if I wasn't myself and we would always have time to chat. My husband mostly had the same carer and she went above her duties to help him and stay on past her time. Fortunately we were only with this company for approximately 12 weeks then my husband lost his life, and some of the staff attended his funeral. I would not hesitate to recommend this company 100%. They ring you up just to make sure everything and you are alright. My husband's care was not straightforward and they accommodated his care to his needs. Can't give any starts for value for money as his care was funded.
Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis
Thank you very much for your feedback. It was a pleasure and privilege to support your husband.
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Review from Philip N (Son of Client) published on 22 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers provided were professional, reliable and friendly and the same one visited apart from holiday commitments thereby ensuring continuity and an ongoing rapport with the client who came to view them more as a friend than a carer. It was appreciated that the carer also went beyond their basic
remit without complaint.
Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis
Thank you very much for your feedback. We know mum's CareGiver really enjoyed spending time with mum.
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Review from J C (Wife of Client) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All carers who visited us were well presented with a recognisable uniform and their equipment to hand. They were friendly in their approach and very helpful in responding to our daily needs. In particular, they would often suggest one or two smaller jobs which they were willing to carry out if time
permitted. This was much appreciated by us. We always felt the benefit of their visits each time. We are happy that the care they offered helped speed our return to normality and we wish to thank you all for your excellent care and attention.
Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis
Thank you for your feedback. We are so pleased to hear you feel you had excellent care and attention.
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Review from David H (Client) published on 22 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team have been outstanding. My elderly parents lived in the family home in Aldwick. My dad has dementia and I have just placed him in care. My mum needed help at home but was reluctant to accept it. One staff member, in particular, was excellent at meeting Mum, settling her down and then coming
on the first visit to administer the shower. She has also been on subsequent visits too. Which is fantastic as I know her time is precious. In addition, she has also been really helpful at providing advice on other matters and in notifying me of my mum's skin condition.
I haven't met another member of staff who was also a massive help in setting things in motion.
I can't thank them enough and their service has helped my mum decide that she is also better off in a home where she can get this attention all the time.
Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis
Thank you for your feedback. It was such a pleasure supporting Mum for the time we were with her.
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Review from B C (Husband of Client) published on 7 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right at Home is our carer. The care that we have had during the last twelve months has been 100%. Nothing is any trouble to any member of the team that visits us and I have no hesitation in recommending this company to anyone in need of care.
Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis
Huge thanks for your feedback. I know the team really enjoy supporting you, and they will be so pleased to hear what a positive impact they are having on a daily basis.
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Review from Suzanne W (Daughter of Client) published on 7 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The standard of care is excellent, a very friendly team and adaptable when I needed extra care sessions for my mother as I couldn't come due to having covid. Would definitely recommend Right at Home as caregivers.
Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis
Thank you so much for your amazing feedback. It is great to hear what a great experience you have had with the team.
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Review from M G (Daughter of Client) published on 7 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the manager and the team enough for the help they provide. My mum really enjoys the companionship visits. The fees charged are very reasonable compared to other companies in the area. The manager took time to find out what my mum needed and made sure the companion was the right fit.
She is always available to offer advice which I really appreciate. Amazing service, amazing people. Thanks so much for being there.
Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis
Thank you for this fantastic feedback. We will of course pass on your thoughts to the team, who I know enjoy looking after Mum.
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Review from C D (Daughter of Client) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right at Home have been absolutely fantastic from beginning to end! We have had so many hassles trying to get a diagnosis for my mom as well as get support from the NHS but Right at Home helped with care in the interim, with advice and guidance and just so very supportive. It's been fantastic considering
I arranged care remotely as I live over 100 miles away everyone in the team supported us every step of the way.


Thank you all for all of the amazing work you do!

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis
Thank you so much for your wonderful review. We enjoyed very much the time we spent with Mum. Please do let us know if we can be of any help in the future.
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Review from Andy T (Son of Client) published on 11 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
For the first time, our bright, healthy, independent mum needed care support. We shortlisted Right at Home following a review of the local market providers and then made our selection based on first impressions. They had the right blend of listening, wanting to understand mum’s situation and needs and
then matching to their services.


Our experience of the service then lived up to the promise. I liked their professional, pragmatic and above all caring approach. And of much greater importance, so did mum! One simple illustration; mum had a fall and used her pendant to call for help. The usual contacts were unavailable and family members were too far away. Right at Home answered our cry for help and with their local network were able to get to mum and provide the necessary intervention and reassurance.


Seeking care at home for our independent mother was not an easy step but Right at Home made the journey a lot more comfortable than we had anticipated.

Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis
Thank you so much for providing this feedback. We are really pleased to hear that we made such a difference to Mum and to the wider family.
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Review from M B (Client) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great help with my recovery from stroke. Very easy to communicate with the staff. Everyone very friendly, kind and understanding.
Always on time and kept my place extremely clean. Also great with my pets.
Reply from Natalie-Jane East, Managing Director at Right at Home Chichester & Bognor Regis
We have really enjoyed providing you with support each week. Thank you for taking the time to provide us with your feedback.
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Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Right at Home Chichester & Bognor Regis is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.802 for Right at Home Chichester & Bognor Regis is calculated as follows: ( (85 Excellents x 5) + (12 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 101 Ratings = 4.802
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Chichester & Bognor Regis is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Oct 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (15)

Meet the Team (6)

Natalie-Jane

Natalie-Jane East

Job Title: Managing Director Joined: 2020

I left a successful career in publishing operations to start a family in 2016. After our daughter Dulcie arrived, my husband and I decided to make the move from London to the South coast and were immediately struck by the warm sense of community in our local area. Being part of the community was really important and through joining local groups I got to know and understand some of the challenges faced by our more vulnerable residents.


I had been considering a move into care for a while and was lucky enough to be provided with that opportunity in 2019. It was still a huge decision, but a personal life event cemented my chosen path as the right one.


When I saw the inconsistency of care that my Father received and the confusion that created for him and us as a family, I knew then that I wanted to provide a level of care in people’s homes that was dignified, bespoke to them and that enabled independence for as long as possible.


I’m the owner of Right at Home Chichester & Bognor Regis and so proud to say we can offer our clients a service that is Trusted, Honest and completely Person-Centred. Our aim is to help our clients live in the comfort of their own homes for as long as they can; we offer consistency of CareGivers so our Clients and their families are always seeing the same friendly faces and feel right at home.

Nathan

Nathan

Job Title: Commercial Director Joined: 2020

Commercial Director for Right at Home Chichester & Bognor Regis

Samantha

Samantha

Job Title: Registered Care Manager Joined: 2023

Registered Care Manager for Right at Home Chichester & Bognor Regis.

Georgina

Georgina

Job Title: Marketing, Recruitment and Training Coordinator Joined: 2022

Marketing, Recruitment and Training coordinator for Right at Home Chichester and Bognor Regis.

Jackie

Jackie

Job Title: Care Coordinator Joined: 2023

Care Coordinator for Right at Home Chichester & Bognor Regis.

Sophie

Sophie

Job Title: Senior Care Assistant Joined: 2023

Senior Care Assistant for Right at Home Chichester & Bognor Regis.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home Chichester & Bognor Regis to verify any information. View our terms and conditions. Right at Home Chichester & Bognor Regis has an Enhanced Service - more info.