Devoted Supported Living (Live-In Care)

37 Caxton Point, Caxton Way, Stevenage SG1 2XU
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1.0 1 Review
  • Devoted Supported Living (Live-In Care), Stevenage
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Care Provided by Devoted Supported Living (Live-In Care)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Funding & Fees

  • Hourly Visiting Care Fees: from £15

These prices are only a guideline, please contact Devoted Supported Living (Live-In Care) to find out the exact price for your requirements.

Contact Devoted Supported Living (Live-In Care) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Contact Devoted Supported Living (Live-In Care) to get a personalised quote.

Good to Know

Owner

  • Devoted Supported Living Ltd
  • Privately Owned

Person in Charge

  • Vicky Chalice (Manager)
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Devoted Supported Living (Live-In Care) Reviews (1)

1.0

Devoted Supported Living (Live-In Care) has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Devoted Supported Living (Live-In Care) has 1 review.

Overall Experience
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Reviewer Connection to Devoted Supported Living (Live-In Care)
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Total of 1, showing 1-1
Review from Laura H (Daughter of Client) published on 23 January 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My dad has been here since end of Aug 2024. The first few months went well, good communication, caring, completed all care calls, wanted to be helpful. In December I realised they were not completing lunchtime calls, and sometimes skipping either am or pm. Paid by adult social care for 4 hours support
a week for social outing and cleaning, just 1 entry documented in the care notes of 1 outing. Poor record keeping, rude and unprofessional management (sent me a text with the middle finger).This company requested me to sign my dad's tenancy which made it invalid so DWP would not pay rent due the actual tenant not signing the tenancy agreement. Now DWP paid rent, they won't pay full amount of £2000 for a 1 bed bungalow, so now they started eviction with a letter giving 7 days notice to a vulnerable client with medical conditions but has capacity.
Reply from Zanele, Social Media & Marketing at Devoted Supported Living (Live-In Care)Hi Laura H we are sincerely sorry for the unfavourable experience you had with us. Overall we believe there was miscommunication and we will do better in clarifying very detail of our services and the procedures we follow. With regards to the text message emoji, please pardon us for using it, it was an honest mistake.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Devoted Supported Living (Live-In Care) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.000 for Devoted Supported Living (Live-In Care) is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Devoted Supported Living (Live-In Care) is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Devoted Supported Living (Live-In Care)

What Type of Services does Devoted Supported Living (Live-In Care) offer?

Devoted Supported Living (Live-In Care) offers Home Care.

How many Carers does Devoted Supported Living (Live-In Care) employ?

Devoted Supported Living (Live-In Care) employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Devoted Supported Living (Live-In Care) to verify any information. View our terms and conditions. Devoted Supported Living (Live-In Care) has an Basic Service - more info.