Moonlight Homecare Ltd

Premier Business Centre, 47-49 Park Royal Road, London NW10 7LQ
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1.2 1 Review
  • Moonlight Homecare Ltd, London
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Care Provided by Moonlight Homecare Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £23 – £25
  • Weekly Live-in Care Fees: £23 – £25

Fees are set to increase yearly

These prices are only a guideline, please contact Moonlight Homecare Ltd to find out the exact price for your requirements.

Contact Moonlight Homecare Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Moonlight Homecare Ltd to get a personalised quote.

Good to Know

Owner

  • Moonlight Homecare Ltd
  • Privately Owned

Person in Charge

  • Nassir Hassan (Manager)
Are you the Owner/Manager of Moonlight Homecare Ltd? View your Advertising Options

Moonlight Homecare Ltd Reviews (1)

1.2

Moonlight Homecare Ltd has a Review Score of 1.2 (1.167) out of 10, based on 1 reviews in the last 2 years.
Over all time Moonlight Homecare Ltd has 1 review.

Overall Experience
  • 0
  • 0
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  • 0
  • 1
Date Published
  • 1
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  • 1
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Reviewer Connection to Moonlight Homecare Ltd
  • 1
Total of 1, showing 1-1
Review from A O (Son of Client) published on 8 December 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father has dementia and relied on this agency for daily support. He had a regular carer who he trusted and felt comfortable with. When a replacement carer attended one day, there was a minor disagreement, and from that point the management decided they would no longer provide care at all.
This happened
very suddenly and without making sure any alternative support was in place. As a result, my dad - who is vulnerable and depends on care - was left completely without help. This has caused him a lot of distress and put his wellbeing at risk.
I also found communication with the management very difficult. When trying to resolve the issue calmly, I felt that concerns were dismissed rather than listened to. The situation could have been handled with much more patience and understanding, especially considering my dad's dementia diagnosis.
Every person receiving care deserves respect, consistency, and compassion. Unfortunately, our recent experience has not reflected that.
Reply from Nassir Hassan, Manager at Moonlight Homecare LtdWe would like to clarify that the account provided is not an accurate reflection of events. The situation was discussed with the Local Authority, and the care package was transferred back smoothly and appropriately. At no point was the service user left without support, as the Local Authority ensures continuity of care and would not allow any gap in provision.

It is also important to note that transitions between agencies can sometimes be challenging. We understand that the family may feel frustrated, and we want to reassure them that the agency acted professionally and in full accordance with safeguarding and commissioning procedures.

The agency remains committed to providing care with respect, consistency, and compassion, and we always aim to work collaboratively with families and relevant authorities to ensure the wellbeing of service users.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 1.2 (1.167)

Overview of Review Score

The Review Score of 1.2 (1.167) out of 10 for Moonlight Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 1.2 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.167 for Moonlight Homecare Ltd is calculated as follows: ( (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 6 Ratings = 1.167
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Moonlight Homecare Ltd is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Moonlight Homecare Ltd

What Type of Services does Moonlight Homecare Ltd offer?

Moonlight Homecare Ltd offers Home Care.

How many Carers does Moonlight Homecare Ltd employ?

Moonlight Homecare Ltd employs 78 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Moonlight Homecare Ltd to verify any information. View our terms and conditions. Moonlight Homecare Ltd has an Basic Service - more info.