Care Provided by Moonlight Homecare Ltd
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Duration of Care
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Level of Care
Personal Care
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Help at Home
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Specialist Care Conditions
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
Contact Moonlight Homecare Ltd to get a personalised quote
Fees are set to increase yearly
The price(s) shown are provided by the agency. Contact Moonlight Homecare Ltd for full pricing details and T&Cs.
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Owner
- Moonlight Homecare Ltd
- Private Owned
Person in charge
- Nassir Hassan (Manager)
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Moonlight Homecare Ltd Reviews (1)
1.2
Moonlight Homecare Ltd has a Review Score of 1.2 (1.167) out of 10, based on 1 reviews in the last 2 years.
Over all time Moonlight Homecare Ltd has 1 review.
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Overall Experience
Date Published
Reviewer Connection to Moonlight Homecare Ltd
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Review from A O (Son of Client) published on 8 December 2025 Date of experience: November 2025•Submitted via Website•
Overall Experience
My father has dementia and relied on this agency for daily support. He had a regular carer who he trusted and felt comfortable with. When a replacement carer attended one day, there was a minor disagreement, and from that point the management decided they would no longer provide care at all.
This...
My father has dementia and relied on this agency for daily support. He had a regular carer who he trusted and felt comfortable with. When a replacement carer attended one day, there was a minor disagreement, and from that point the management decided they would no longer provide care at all.
This happened very suddenly and without making sure any alternative support was in place. As a result, my dad - who is vulnerable and depends on care - was left completely without help. This has caused him a lot of distress and put his wellbeing at risk.
I also found communication with the management very difficult. When trying to resolve the issue calmly, I felt that concerns were dismissed rather than listened to. The situation could have been handled with much more patience and understanding, especially considering my dad's dementia diagnosis.
This happened very suddenly and without making sure any alternative support was in place. As a result, my dad - who is vulnerable and depends on care - was left completely without help. This has caused him a lot of distress and put his wellbeing at risk.
I also found communication with the management very difficult. When trying to resolve the issue calmly, I felt that concerns were dismissed rather than listened to. The situation could have been handled with much more patience and understanding, especially considering my dad's dementia diagnosis.
Every person receiving care deserves respect, consistency, and compassion. Unfortunately, our recent experience has not reflected that.
↩Reply from Nassir Hassan, Manager at Moonlight Homecare Ltd
We would like to clarify that the account provided is not an accurate reflection of events. The situation was discussed with the Local Authority, and the care package was transferred back smoothly and appropriately. At no point was the service user left without support, as the Local Authority...
We would like to clarify that the account provided is not an accurate reflection of events. The situation was discussed with the Local Authority, and the care package was transferred back smoothly and appropriately. At no point was the service user left without support, as the Local Authority ensures continuity of care and would not allow any gap in provision.
It is also important to note that transitions between agencies can sometimes be challenging. We understand that the family may feel frustrated, and we want to reassure them that the agency acted professionally and in full accordance with safeguarding and commissioning procedures.
The agency remains committed to providing care with respect, consistency, and compassion, and we always aim to work collaboratively with families and relevant authorities to ensure the wellbeing of service users.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 April 2024Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
News
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Moonlight Homecare Ltd.
Accreditations
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Frequently Asked Questions about Moonlight Homecare Ltd
How much does Moonlight Homecare Ltd cost?
The agency lists fees between £23 and £25 for hourly visiting care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider), NHS (Contracted Provider).
How many Carers does Moonlight Homecare Ltd employ?
Moonlight Homecare Ltd employs 78 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Moonlight Homecare Ltd to verify any information. View our terms and conditions. Moonlight Homecare Ltd has a Basic Service -what a Basic Service includes.