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Etrum Healthcare Services

Unit 2, Falcon Gate, Falcon Way, Shire Park, Welwyn Garden City, Welwyn Garden City, Hertfordshire AL7 1TW
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Care Provided by Etrum Healthcare Services

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Other Care Provided

  • Dementia
  • Mental Health Condition
  • Physical Disability

Good to Know

Owner

  • Etrum Healthcare Services Ltd
  • Private Owned

Person in charge

  • Tracey Muponda (Manager)
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Etrum Healthcare Services Reviews (1)

2.6

Etrum Healthcare Services has a Review Score of 2.6 (2.6) out of 10, based on 1 reviews in the last 2 years. Over all time Etrum Healthcare Services has 1 review.

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Review from Caroline W (Client / Service User) published on 22 September 2025 Submitted via Website
Overall Experience

Initial assessment i was promised certain improvements from last company i was hoodwinked & blindsided by beautiful words & fake smiles promises like pie crusts carers absolutely outstanding minus some when asked to not have a carer cos unsatisfactory by far very hard to achieve/be believed by office the care company took me on WHY when they must have had some idea they had no capacity for me i felt like a nobody worthless by the end of my tenure when phoned office for a chat about any issues there was no two way discussion it was the company way or no way at all degrading the carers are the only thing keeping that company going the office is a disgrace even when i was TOLD i would be leaving it was so rude they didn't make it clear after that no more calls really only through social services no goodbyes or anything carers were gracious to the end office NOTHING if the carers keep leaving maybe the office should take a look at themselves before the company crumbles WOULDN'T RECOMMEND.

Reply from T Muponda, Director at Etrum Healthcare Services

We're truly sorry that your experience with us after nearly eighteen months of care ended in disappointment, and that the transition left you feeling unheard and undervalued. While we're grateful for your kind words about our carers, we regret that our office support did not meet your expectations....  

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Treated with Dignity
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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Etrum Healthcare Services to verify any information. View our terms and conditions. Etrum Healthcare Services has a Basic Service - more info.