Etrum Healthcare Services

Unit 2, Falcon Gate, Falcon Way, Shire Park, Welwyn Garden City, Welwyn Garden City AL7 1TW
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2.6 1 Review
  • Etrum Healthcare Services, Welwyn Garden City
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Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Other Care Provided

  • Dementia
  • Mental Health Condition
  • Physical Disability

Good to Know

Owner

  • Etrum Healthcare Services Ltd

Person in charge

  • Tracey Muponda (Manager)
Are you the Owner/Manager of Etrum Healthcare Services? View your Advertising Options

Etrum Healthcare Services Reviews (1)

2.6

Etrum Healthcare Services has a Review Score of 2.6 (2.600) out of 10, based on 1 reviews in the last 2 years.
Over all time Etrum Healthcare Services has 1 review.

Overall Experience
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  • 1
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Date Published
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Reviewer Connection to Etrum Healthcare Services
  • 1
Total of 1, showing 1-1
Review from Caroline W (Client) published on 22 September 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Initial assessment i was promised certain improvements from last company i was hoodwinked & blindsided by beautiful words & fake smiles promises like pie crusts carers absolutely outstanding minus some when asked to not have a carer cos unsatisfactory by far very hard to achieve/be believed by office
the care company took me on WHY when they must have had some idea they had no capacity for me i felt like a nobody worthless by the end of my tenure when phoned office for a chat about any issues there was no two way discussion it was the company way or no way at all degrading the carers are the only thing keeping that company going the office is a disgrace even when i was TOLD i would be leaving it was so rude they didn't make it clear after that no more calls really only through social services no goodbyes or anything carers were gracious to the end office NOTHING if the carers keep leaving maybe the office should take a look at themselves before the company crumbles WOULDN'T RECOMMEND.
Reply from T Muponda, Director at Etrum Healthcare Services

We're truly sorry that your experience with us after nearly eighteen months of care ended in disappointment, and that the transition left you feeling unheard and undervalued. While we're grateful for your kind words about our carers, we regret that our office support did not meet your expectations. Ending our service was not a decision we made lightly. It became necessary when we could no longer appropriately meet your new support needs. As a care provider, we have a duty to be honest and transparent when we reach that limit. To help ensure continuity and minimise disruption, we've had to extend the initial 56-day notice period by a further four weeks. Your feedback about communication breakdowns and the lack of a proper farewell is deeply concerning. Thank you for sharing your experience. We wish you all the very best and remain committed to learning from this and improving the quality of our care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 2.6 (2.600)

Overview of Review Score

The Review Score of 2.6 (2.600) out of 10 for Etrum Healthcare Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 2.6 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 2.600 for Etrum Healthcare Services is calculated as follows: ( (2 Goods x 4) + (1 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 5 Ratings = 2.6
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Etrum Healthcare Services is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Frequently Asked Questions about Etrum Healthcare Services

What Type of Services does Etrum Healthcare Services offer?

Etrum Healthcare Services offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Etrum Healthcare Services to verify any information. View our terms and conditions. Etrum Healthcare Services has an Basic Service - more info.