Care Provided by Etrum Healthcare Services
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 60 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
Contact Etrum Healthcare Services to get a personalised quote
The price(s) shown are provided by the agency. Contact Etrum Healthcare Services for full pricing details and T&Cs.
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Owner
- Etrum Healthcare Services Ltd
- Private Owned
Person in charge
- Alexandra Varga (Registered Manager)
Are you the Owner/Manager of Etrum Healthcare Services?View your Advertising Options
Etrum Healthcare Services Reviews (4)
8.4
Etrum Healthcare Services has a Review Score of 8.4 (8.435) out of 10, based on 4 reviews in the last 2 years.
Over all time Etrum Healthcare Services has 4 reviews.
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Overall Experience
Date Published
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Review from Shirley F (Sister of Client) published on 24 September 2026 Submitted via Website•
Overall Experience
My disabled brother attends a day centre with an Etrum carer 3 times a week. His carers are kind, respectful and supportive. This means he thoroughly enjoys his days at the centre and benefits fully from all the activities it has to offer. I am very grateful for the service provided by Etrum and...
My disabled brother attends a day centre with an Etrum carer 3 times a week. His carers are kind, respectful and supportive. This means he thoroughly enjoys his days at the centre and benefits fully from all the activities it has to offer. I am very grateful for the service provided by Etrum and would like to thank all those concerned. Knowing he is happy and well looked after means a lot to his family.
Review from C V (Client / Service User) published on 8 September 2026 Submitted via Website•
Overall Experience
I have nothing but praise for the care and support I receive from Etrum, they will get five stars and ten out of ten from me. My carers are always cheerful, polite, always ready for a chat and hard working. They are reliable, I am informed if they are delayed and I know someone will be there...
I have nothing but praise for the care and support I receive from Etrum, they will get five stars and ten out of ten from me. My carers are always cheerful, polite, always ready for a chat and hard working. They are reliable, I am informed if they are delayed and I know someone will be there everyday. When they leave I am set up to face the day ahead, everything is clean, tidy and in its place. The office is easy to contact and they quickly sort out any problems. Nothing is too much for them.
↩Reply from Tracey Muponda, Manager at Etrum Healthcare Services
Thank you for sharing such kind feedback. We are delighted to know that our carers and office team have consistently provided the cheerful, reliable and attentive support you deserve. It's wonderful to hear that you feel well-prepared for the day after each visit and that communication has been...
Thank you for sharing such kind feedback. We are delighted to know that our carers and office team have consistently provided the cheerful, reliable and attentive support you deserve. It's wonderful to hear that you feel well-prepared for the day after each visit and that communication has been smooth whenever adjustments are needed. Your praise means a great deal to us, and we remain committed to delivering care that is dependable, respectful and centred around your needs every day.
Review from Robert V (Husband of Client) published on 8 September 2026 Submitted via Website•
Overall Experience
They are brilliant. Very well trained and their performance constantly monitored. Care is to a high standard and very reliable.
We have enjoyed Etrum services for over 4 years and in that time we have been serviced by about 8 different carers. Each one arrives every morning with a bright smile...
They are brilliant. Very well trained and their performance constantly monitored. Care is to a high standard and very reliable.
We have enjoyed Etrum services for over 4 years and in that time we have been serviced by about 8 different carers. Each one arrives every morning with a bright smile and great disposition. My wife looks forward to, and is much appreciative, of her morning visit.
↩Reply from Tracey Muponda, Manager at Etrum Healthcare Services
Thank you for sharing such a thoughtful review. We're truly honoured to have supported you and your wife over the past four years. It's wonderful to hear that each carer has brought positivity, consistency and high-quality care to your home. Knowing that your wife looks forward to her morning...
Thank you for sharing such a thoughtful review. We're truly honoured to have supported you and your wife over the past four years. It's wonderful to hear that each carer has brought positivity, consistency and high-quality care to your home. Knowing that your wife looks forward to her morning visits means a great deal to us. We deeply appreciate your trust in our team and remain committed to delivering reliable, compassionate care every day.
Review from Caroline W (Client / Service User) published on 22 September 2025 Submitted via Website•
Overall Experience
Initial assessment i was promised certain improvements from last company i was hoodwinked & blindsided by beautiful words & fake smiles promises like pie crusts carers absolutely outstanding minus some when asked to not have a carer cos unsatisfactory by far very hard to achieve/be believed by...
Initial assessment i was promised certain improvements from last company i was hoodwinked & blindsided by beautiful words & fake smiles promises like pie crusts carers absolutely outstanding minus some when asked to not have a carer cos unsatisfactory by far very hard to achieve/be believed by office the care company took me on WHY when they must have had some idea they had no capacity for me i felt like a nobody worthless by the end of my tenure when phoned office for a chat about any issues there was no two way discussion it was the company way or no way at all degrading the carers are the only thing keeping that company going the office is a disgrace even when i was TOLD i would be leaving it was so rude they didn't make it clear after that no more calls really only through social services no goodbyes or anything carers were gracious to the end office NOTHING if the carers keep leaving maybe the office should take a look at themselves before the company crumbles WOULDN'T RECOMMEND.
↩Reply from T Muponda, Director at Etrum Healthcare Services
We're truly sorry that your experience with us after nearly eighteen months of care ended in disappointment, and that the transition left you feeling unheard and undervalued. While we're grateful for your kind words about our carers, we regret that our office support did not meet your expectations....
We're truly sorry that your experience with us after nearly eighteen months of care ended in disappointment, and that the transition left you feeling unheard and undervalued. While we're grateful for your kind words about our carers, we regret that our office support did not meet your expectations. Ending our service was not a decision we made lightly. It became necessary when we could no longer appropriately meet your new support needs. As a care provider, we have a duty to be honest and transparent when we reach that limit. To help ensure continuity and minimise disruption, we've had to extend the initial 56-day notice period by a further four weeks. Your feedback about communication breakdowns and the lack of a proper farewell is deeply concerning. Thank you for sharing your experience. We wish you all the very best and remain committed to learning from this and improving the quality of our care.
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Frequently Asked Questions about Etrum Healthcare Services
How many Carers does Etrum Healthcare Services employ?
Etrum Healthcare Services employs 23 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Etrum Healthcare Services to verify any information. View our terms and conditions. Etrum Healthcare Services has a Basic Service -what a Basic Service includes.