Vidacare Services Ltd

87 Old Milton Road, New Milton BH25 6DN
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9.1 7 Reviews
  • Vidacare Services Ltd, New Milton
VidaCare Services Ltd is a homecare service provider, regulated by the CQC, that is located in New Milton, Hampshire. Services cover BCP and Hampshire towns including Bransgore, Burton, Highcliffe, New Milton, Lymington, Ringwood and Fordingbridge.

The experienced and supportive understand that not one care plan fits everybody so always take the time to get to know each person as an individual and develop a personalised care plan that suits your specific needs. Services support you with day to day life, including everyday tasks such as personal care, meal preparation, cleaning and supervision.

Each carer is recruited for their values and compassion; they want to make a difference and are always happy to go the extra mile. They are local people who know the area well.
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Care Provided by Vidacare Services Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28 – £32
  • Weekly Live-in Care Fees: £265 – £400

Please note:
We have a minimum 30 minutes per visit.
Prices depend on your location and specific care needs.
We also offer respite care or take a break care packages.

These prices are only a guideline, please contact Vidacare Services Ltd to find out the exact price for your requirements.

Contact Vidacare Services Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Vidacare Services Ltd to get a personalised quote.

Good to Know

Owner

  • Vidacare Services Ltd
  • Privately Owned

Person in Charge

  • Arvey Teologia (Manager)

Vidacare Services Ltd Reviews (7)

9.1

Vidacare Services Ltd has a Review Score of 9.1 (9.076) out of 10, based on 4 reviews in the last 2 years.
Over all time Vidacare Services Ltd has 7 reviews.

Overall Experience
  • 6
  • 1
  • 0
  • 0
  • 0
Date Published
  • 7
  • 0
  • 0
  • 4
  • 3
Reviewer Connection to Vidacare Services Ltd
  • 3
  • 1
  • 1
  • 1
  • 1
Total of 7, showing 1-7
Review from A B (Father of Client) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Vidacare has provided support for my son over the past 2 years. In our experience, they always put the needs of the client first. They are caring, respectful, and diligent in their duties, and often go above and beyond what is required. As far as our family is concerned, we cannot recommend them highly
enough.
Reply from Arvey Pool, Director at Vidacare Services LtdThank you so much for leaving us such a fantastic 5-star review! We're delighted to hear that you've had a positive experience with our home care services. Your feedback is greatly appreciated and reassures us that we are providing the quality care we strive for. At Vidacare, we are dedicated to delivering compassionate and professional care, and it's wonderful to know that our team has been able to make a difference for you and your family. Should you ever need anything further, please don't hesitate to get in touch - we're always here to help.
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Review from K C (Son of Client) published on 21 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly, reliable, caring, and flexible are just some of the qualities you seek in a caring team charged with caring for a loved one. We have always been treated with respect and compassion throughout our dealings with this team. Their standards are exemplary.
Highly recommended please keep up the
good work.
Reply from Arvey Pool, Director at Vidacare Services LtdThank you so much for your wonderful feedback! We're truly grateful for your kind words about our team. Providing friendly, reliable, and compassionate care is at the heart of what we do, and it's so rewarding to hear that it's made a difference for you and your loved one. We are committed to maintaining the high standards you mentioned and will continue to do our very best. Your recommendation means the world to us. Thank you again for your support!
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Review from A F (Daughter of Client) published on 17 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not have asked for better carers for my dad. Vidacare staff are professional and yet treated Dad as if he were one of the family; with care and respect. They listened to him, laughed with him and sought to support and aid him in a way that he was happy with.
The staff were knowledgeable and
they communicated, not only with my father but also, where appropriate, with the doctor and therapist to ensure that Dad's needs were met; on several occasions, they suggested treatment and medication that worked so well. Having experienced other care providers, I highly recommend Visacare.
Reply from Arvey Pool, Director at Vidacare Services LtdThank you for your kind words. It was an absolute pleasure and honour supporting your Dad. We're committed to maintaining the highest standards of care and we're so happy to hear that we've been able to meet your expectations. Thank you again for your kind words - we truly appreciate it!
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Review from C A (Client) published on 20 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The company provide 2 carers 3 times a day (x7) for my wife who is mainly bedbound in a hospital bed at home and supported by a manual and ceiling hoist. The majority of the carers are handpicked by the company, having worked alongside them in past care work. They are all reliable, experienced and well-trained
carers who know what to do in all aspects of their work. They also have an excellent rapport with my wife and I. I would recommend the company without hesitation.
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Review from L B (Wife of Client) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband had a deteriorating condition called multi-system atrophy. His level of care needs were very high and considerably complex. At all times, and without exception, my husband received respectful, compassionate and thoroughly high standards of care. There was never an issue with timekeeping.
All staff members went to great lengths to engage my husband in communication and made sure they let him know everything that was needed to happen to him.
Reply from Arvey Pool, Director at Vidacare Services LtdThank you so much for taking the time to leave us such a positive and detailed review. I will share your feedback to the team.
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Review from T B (Daughter of Client) published on 12 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
If Vidacare staff had not been so on the ball regarding my Mum's health I may have been facing a very different situation. They have been a great support to Mum enabling her to stay living in her own home following a month in hospital. They treat her as an individual taking care of her needs and supporting
her in a professional but friendly manner. They are also there to support the family and I believe the current situation is working well. Vidacare and the family work as a team to support Mum living at home.
Reply from Arvey Pool, Director at Vidacare Services LtdThank you for your review. We are delighted to hear from you as we always aim to deliver care to the highest possible standard. We will pass on your feedback to the team. Thank you
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Review from A T (Daughter of Client) published on 3 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care of our father in a difficult time and support to my mum and the whole family. Team go the extra mile. They are knowledgeable too in the processes, engaging social services etc. Thank you.
  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.1 (9.076)

Overview of Review Score

The Review Score of 9.1 (9.076) out of 10 for Vidacare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.826 for Vidacare Services Ltd is calculated as follows: ( (19 Excellents x 5) + (4 Goods x 4) ) ÷ 23 Ratings = 4.826
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Vidacare Services Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Arvey Stephanie

Arvey Stephanie Pool

Job Title: Director / COO Joined: 2021

Hello and welcome! I spent many years working as a manager in different commercial businesses, but I always felt that something was missing. It wasn’t until I started working in healthcare that I realised where my heart truly belongs.


Supporting people in their own homes, helping them stay independent, and making a positive difference in their everyday lives is what I’m truly passionate about. After meeting others who shared the same passion, my sister—who has an extensive background in healthcare—and I decided to create a care company together. Our goal is to bring compassionate, reliable, and professional care to those who need it most.


We are dedicated to providing clients with the highest standard of personalised care, delivered with kindness, respect, and a friendly smile. Together, we’re building a team of caring individuals who share these values and genuinely love what they do.


Thank you for taking the time to learn a little about us. We look forward to supporting you or your loved ones in the best way possible.

Frequently Asked Questions about Vidacare Services Ltd

What Type of Services does Vidacare Services Ltd offer?

Vidacare Services Ltd offers Home Care.

How many Carers does Vidacare Services Ltd employ?

Vidacare Services Ltd employs 18 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Vidacare Services Ltd to verify any information. View our terms and conditions. Vidacare Services Ltd has an Enhanced Service - more info.