MemoryJane Healthcare Ltd

We were assisted by Memory Jane for the few days my mother was released from hospital to home before she sadly died. Memory Jane arrived promptly on request and were fully aware and carried out the care requirements with respect and dignity. We would have been struggling without them.

The care give to my cousin is very good, and as her NOK I'm always kept informed about any issues that might arise. If I have any questions, concerns or there is a change need to the care plan, office staff deal with them in quickly. There schedule is keep to, but should there be a delay I been told.

All the carers, without exception, were polite, kind, gentle and caring. My husband had Bulbar Palsy, an awful form of Motor Neurone Disease, with no speech, no swallowing, and heavy drooling. this made interpreting needs all the the more difficult and required kindness and patience sometimes to understand exactly what he wanted. Initially in his final months we had day carers calling in regularly, and in his final weeks we had a live-in carer, with daytime staff also attending to help with his washing and care. My husband was a very private man and it was very difficult for him to lose his privacy, but they were all charming, respectful, and unobtrusive. We couldn't have asked for more and I can't recommend them highly enough.

I am very impressed with the kind and understanding way of the Memory Jane team they have been very effective at caring for my partner at this sad time, nothing seems to be too much trouble I would recommend this care agency.

I have found all the carers supportive, friendly and respectful and allowing me to be as independent as I am able to be. They are encouraging when I am feeling a bit low.

The carers are all friendly and professional. On one occasion they acted quickly in calling for medical advice. If there is any delay to the scheduled visiting time we are contacted in advance. Overall a very competent service.

The carers are always on time and very present. They are very thorough and ask if anything else is required.

The care has been satisfactory.

Although I was not with my father when care from MemoryJane was administered, the feedback I received from a reluctant 87-year-old was very positive. All visits were on time and eye medicine was applied with no problems.

We met with the manager at my father’s home and we were very impressed with her ability to answer all our questions about how his ongoing care needs could best be met. Initially, we scheduled 2 x 30-minute care calls per day to tend to my father’s personal hygiene and the administration of his medications. The carers always came within the agreed time periods and discharged their duties professionally. My father was a very reluctant recipient of the care package and as he gained independence and his mobility improved, the frequency of care calls was stepped down accordingly. This was easy to arrange with a week’s notice. Thank you for your support.

The only reason the care stopped was because Mum moved into residential care, where she misses the excellent standard of care that was given to her by the Memory Jane team. You are all missed!

Lovely guy with lots of compassion.

My mum has settled at home with the new routine of having carers. The carers have been very good with her; she has accepted their help and looks forward to seeing them. I would recommend this company to anyone - very professional.

The carers looked after Mum when she was discharged home from the hospice. From day one, the manager and all the carers treated Mum with respect and such kindness. They were polite and so conscientious. They couldn't have done any more. They were also kind and respectful to my dad and all the family when we visited. They were so gentle with Mum and they respected all of her requests. I can't express how grateful we were to have them care for Mum.

I found the care Memory Jane Healthcare nurses gave my husband was outstanding. Their quiet, calm professionalism, kindness and assuring manner filled us with confidence as they managed my husband's demanding neck-brace care.

The highest standard of care from everyone we came in contact with. So much kindness during a difficult time. Thank you.

MemoryJane is outstanding. My Dad is currently under their care. From the word go they have looked after my Dad with the utmost respect. They are so polite and professional but also loving and supportive in everything they do. Truly don’t get the recognition they deserve. My dad has got such a great relationship with all of the staff. So thankful for MemoryJane.

Thank you again from my whole family.

Fantastic care company, they were all very caring and loving, would highly recommend them, they treated my mum with total respect in her end-of-life care, management was in contact all the time and explained everything and nothing was too much trouble for them.

The team at Memory Jane have not only provided physical assistance to my husband who has Alzheimer’s disease but the carers also bring kindness and support and a positive energy with their visits. My husband’s face lights up when the carers arrive in the morning. It is the little extras that count too - the small tasks that are noticed and carried out without having to be asked and the genuine care shown to us both. Communication and organisation are also excellent. We are very, very happy with the services provided by all at Memory Jane.