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Possible Stars Healthcare has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Possible Stars Healthcare has 1 review.
Review from Shiv B (Husband of Client) published on 19 February 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Marian Otoo, Registered Manager at Possible Stars Healthcare
Thank you for your kind words and for taking the time to share your experience with Possible Stars. We are thrilled to hear that our manager's professionalism, patience, and dedication made a positive impact on your care. It's our priority to provide not just skilled nursing and carer services, but also to ensure a friendly, timely, and affordable experience for all our clients. Your recommendation means a lot to us. Thank you for trusting Possible Stars with your nursing and carer needs!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.0 (8.000) out of 10 for Possible Stars Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Possible Stars Healthcare is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Possible Stars Healthcare is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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