First Connect Healthcare Ltd

1 Hooks Close, London SE15 2TP
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9.0 3 Reviews
  • First Connect Healthcare Ltd, London
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Care Provided by First Connect Healthcare Ltd

Types of Home Care

  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)

Household Services

  • Cleaning Service
  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: £24 – £28

These prices are only a guideline, please contact First Connect Healthcare Ltd to find out the exact price for your requirements.

Contact First Connect Healthcare Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact First Connect Healthcare Ltd to get a personalised quote.

Good to Know

Owner

  • First Connect Healthcare Ltd
  • Privately Owned

Person in Charge

  • Kayode Shosinde (Manager)
Are you the Owner/Manager of First Connect Healthcare Ltd? View your Advertising Options

First Connect Healthcare Ltd Reviews (3)

9.0

First Connect Healthcare Ltd has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years.
Over all time First Connect Healthcare Ltd has 3 reviews.

Overall Experience
  • 3
  • 0
  • 0
  • 0
  • 0
Date Published
  • 3
  • 1
  • 3
  • 3
  • 0
Reviewer Connection to First Connect Healthcare Ltd
  • 1
  • 1
  • 1
Total of 3, showing 1-3
Review from Daniel A (Brother of Client) published on 14 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'll like to express my heartfelt gratitude to First Connect for the outstanding care and support they have provided for my brother. From beginning, the team has been exceptional, always communicating clearly and keeping our family involved every step of the way, whether it's about appointments, updates
or daily progress. My brother had been in hospital for so long and when we learned he would be moving into assisted living, I was understandably apprehensive as he had never lived away from home. The transition was handled with such professionalism and compassion that it quickly put our minds at ease. It's the best thing that could have happened for his care. We have complete trust in the staffs and that is a wonderful feeling to have. Their commitment, kindness and attention to detail have made a remarkable difference in his wellbeing and happiness. On behalf of our family, I thank the team for their unwavering dedication, continued support and involvement in his care. We are grateful.
Reply from Kay Shosinde, Registered Manager at First Connect Healthcare LtdThank you so much for taking the time to share such a thoughtful and heartfelt review. On behalf of the entire First Connect Healthcare team, I would like to express our sincere appreciation for your kind words. It has been a privilege to support your brothers transition from hospital to assisted living, and we are truly pleased to know that the process brought comfort and reassurance to your family. Your trust in our team means a great deal to us. Our staff are deeply committed to providing personalised, compassionate and consistent care, and it is incredibly encouraging to hear that their dedication has had a positive impact on your brothers wellbeing and happiness. Clear communication and family involvement are core values for us, so we are glad this was felt throughout your journey. Thank you again for your kind feedback and for allowing us to be part of your brothers care. We remain committed to supporting him and your family with the highest standard of care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jane M (Mother of Client) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm the mother of my daughter who is a resident at one of First Connect's placements. I just want to express my heartfelt gratitude for the incredible care and support my daughter has received since moving from the hospital to this placement. The transition was handled with professionalism and compassion.
It was a difficult time for us but the team at First Connect made sure she settled in comfortably ensuring she had everything she needed to feel safe and supported. My daughter is well-being since leaving the hospital has been remarkable. Thanks to the dedicated staff and the wonderful Manager, she has made significant progress, both physically and mentally. The level of care and attention she receives daily has truly made a positive impact on her overall health. Seeing her regain her confidence and happiness has been such a relief as a mother. Thanks to First Connect for their unwavering support. I deeply appreciate everything they have done for her and continue to do.
Reply from Comfort Okyere, Deputy Manager at First Connect Healthcare LtdThank you so much for your heartfelt words and for taking the time to share your experience. We are truly honoured to have been a part of your daughters journey and are delighted to hear about the positive impact our team has made in her life.Transitions can be challenging, and were glad that our team could provide the support and care needed to make the process as smooth as possible. Knowing that your daughter is thriving, regaining confidence, and feeling happy means the world to us. Our dedicated staff and Manager take great pride in ensuring every resident receives the highest level of care and attention, and your kind words reaffirm our commitment. We deeply appreciate your trust in First Connect and will continue to provide the best care possible for your daughter.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Malenik C (Client) published on 10 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to share my heartfelt appreciation for the immense support and positive impact they have had on me. My transition from hospital to their placement was made seamless by their caring and professional approach. The team ensured that I felt comfortable and supported in every aspect of my life
Through
their encouragement and guidance, I returned and completed my studies at Southwark College. The staff at First Connect are not just professional but genuinely caring. The Manager in particular has been exceptionally supportive, going above and beyond to help me achieve my goals. A significant milestone was securing a one-year work placement with Transport for London (TFL) which was made possible through the unwavering assistance of the Manager and the team
Compared to my previous placement, the positive contributions First Connect has made to my physical and mental health are remarkable. The safe and nurturing environment they provide has been crucial to my progress and well-being.
Reply from Comfort Okyere, Deputy Manager at First Connect Healthcare LtdThank you so much for your heartfelt and inspiring feedback. We are truly humbled and delighted to hear about the positive impact First Connect has had on your journey. Your kind words about our team and their dedication to providing a supportive and nurturing environment mean the world to us. We are incredibly proud of your achievements. Your recognition of our Manager and team for their commitment and genuine care is deeply appreciated. Providing a safe, encouraging, and supportive environment is at the heart of everything we do, and your progress is a testament to the power of teamwork and resilience. Thank you once again for sharing your story. Its feedback like yours that motivates us to continue making a difference in the lives of those we support. We wish you all the best as you continue to achieve your goals and thrive in your journey.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for First Connect Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for First Connect Healthcare Ltd is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for First Connect Healthcare Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about First Connect Healthcare Ltd

What Type of Services does First Connect Healthcare Ltd offer?

First Connect Healthcare Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact First Connect Healthcare Ltd to verify any information. View our terms and conditions. First Connect Healthcare Ltd has an Basic Service - more info.