Rosemil Care

Reply from Andrea Rose Gordon, Registered Manager at Rosemil Care

Thank you for your feedback and for acknowledging the efforts of our care staff. I appreciate your observations, and I will gently remind the team to check pockets before laundry and to monitor the kettle tray to prevent any overflow. Your comments are very helpful in ensuring we maintain our high standards, and I'll reinforce these details. Thank you again for your support, and we're glad to hear that overall, the team is doing well. Regards.

Reply from Andrea Gordon, director at Rosemil Care

Thank you so much for your kind words. It means a great deal to the entire team to know that the care and support we provided to your Mum made a positive difference. We are deeply honoured to have been able to assist her during such a challenging time and to have played a part in ensuring her comfort and well-being. We are very grateful for your trust in us and are humbled by your offer to provide a reference or testimony. Your support and appreciation mean a lot, and we are glad to know you would consider us your first choice should you need assistance again in the future. Please feel free to keep our details, and don't hesitate to reach out if you ever need us. It was truly a team effort, and we're glad that the emergency situation was handled swiftly and appropriately to prevent any distress for your Mum. Your feedback will be shared with the team, as it will surely bring a sense of pride and fulfillment to everyone involved. Thank you again for your heartfelt message.

Reply from Andrea Gordon, director at Rosemil Care

Thank you for your thoughtful feedback. We are truly grateful for your kind words and are pleased to hear that our care manager and team have provided you with the comfort and support you need during this challenging time. At Rosemil, we strive to deliver the highest standard of care, and it is rewarding to know that our efforts have made a positive impact. Your appreciation encourages us to continue our commitment to excellence in care. We are honoured to be your preferred agency and remain dedicated to supporting you.

Reply from Dwayne Thamos, Registered Manager at Rosemil Care

Dear CM. Thank you so much for your kind and detailed review. We are truly honoured that you chose to continue with our services long-term and are thrilled to hear that you feel safe, respected, and well-cared for by our team. Our carers are dedicated to providing attentive and compassionate care, and it's wonderful to know that this is reflected in your experience. We're also glad that our personalised care plan and flexibility have made you feel at ease. Matching our clients with the right carers is something we take great pride in, and it's gratifying to hear that this has positively impacted your experience. We are committed to maintaining the highest standards of care and will continue to go above and beyond to meet your needs. Thank you again for your recommendation and for placing your trust in Rosemil Care.

Reply from Andrea Gordon, Director at Rosemil Care

Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you're satisfied with the care provided and that our team has been able to meet your needs. Matching you with carers who are caring, attentive, and supportive is our top priority, and we're glad to see that reflected in your experience. Your recommendation means the world to us, and it's incredibly gratifying to know that our continuous support, both from management and our carers, has made a positive impact-especially in those moments when emergency care was needed. We are committed to maintaining the high standards that you've come to expect from us, and we're always here to support you in any way we can. Thank you once again for your trust and for being a part of our community.Warm regards, Mr. Thomas /Mrs. Gordon Director Rosemil Care Limited