Care Heroes Ltd

15-17 Regus-Southampton, Cumberland Place, Grosvenor Square, Southampton SO15 2BG
Review Us
9.3 4 Reviews
  • Care Heroes Ltd, Southampton
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition

Funding & Fees

  • Hourly Visiting Care Fees: from £23
  • Weekly Live-in Care Fees: from £900

Fees above is determined by the length of time

These prices are only a guideline, please contact Care Heroes Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Care Heroes Ltd

Person in charge

  • Anne Mbuthia (Registered Manager)
Are you the Owner/Manager of Care Heroes Ltd? View your Advertising Options

Care Heroes Ltd Reviews (4)

9.3

Care Heroes Ltd has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years.
Over all time Care Heroes Ltd has 4 reviews.

Overall Experience
  • 4
  • 0
  • 0
  • 0
  • 0
Date Published
  • 4
  • 3
  • 4
  • 4
  • 0
Reviewer Connection to Care Heroes Ltd
  • 2
  • 1
  • 1
Total of 4, showing 1-4
Review from William G (Son of Client) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care Heroes have been an absolute breath of fresh air. Having never used a care provider before, i was very unsure of what to expect. However, from the first meeting up until the present day, i have total trust and appreciation to all the staff. My father needed care 4 timed a day but that was soon
changed to 24hr care due my fathers condition deteriorating. The care team swiftly changed their role and have made my father's day to day life a lot more bearable. I can't recommend them highly enough.
Reply from Anne Mbuthia, Registered Manager at Care Heroes Ltd

We wanted to take a moment to express our sincere gratitude for your positive review. Your kind words truly mean a lot to the entire Care Heroes team. It's wonderful to know that our efforts are making a difference, and your support motivates us to continue delivering the best care possible.Thank you once again for your encouragement.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mark B (Son of Client) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care Heroes were acceptional! Calming and patient, not to mention extremely professional. I would choose them every time.. Without a doubt...
They made my late father feel totally at ease with everything *
Reply from Anne Mbuthia, Registered Manager at Care Heroes Ltd

Thank you Mark.Am happy we were there to support your family during that difficult period.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M L (Wife of Client) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We could not express our gratitude to the care givers who have done a great job while upholding the principle of your company - "Your needs are our priority"! We (myself and my husband) are extremely happy with the service provided by Care Heroes Ltd because the team offered an incredible, flexible
and all round support to my husband, following the fracture to his broken left hip from the time he was discharged from hospital. This was in comparison with the care he had received from 4 or 5 care companies 3 years ago in 2022. As the carers at the time emptied the contaminated water in the kitchen sink and placed the wet pad(s) into the kitchen bin, after they had washed and changed him, rather than discharge the dirty water to the adjacent toilet downstairs and wrapping the soiled pad in a bag.
Reply from Anne Mbuthia, Registered Manager at Care Heroes Ltd

Thankyou so much for your generous review. We are pleased to learn that Care Heroes Limited provided satisfactory care to your husband.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Tonde C (Client) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care Heroes excellently stepped up to help me manage through a personal health crisis at the start of the year. The service was great from the first phone call to the carers that came my way in the following days. I greatly appreciate their care and concern to get me back up. Care Heroes greatly eased
the anxiety of falling ill when living alone. I would highly recommend.
Reply from Anne Mbuthia, Registered Manager at Care Heroes Ltd

Care Heroes Limited are happy to learn that we supported your recovery process and that you were satisfied with our services.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Care Heroes Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Care Heroes Ltd is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Heroes Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Care Heroes Ltd

What Type of Services does Care Heroes Ltd offer?

Care Heroes Ltd offers Home Care.

How many Carers does Care Heroes Ltd employ?

Care Heroes Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Heroes Ltd to verify any information. View our terms and conditions. Care Heroes Ltd has an Basic Service - more info.