Comfort Call (West Lancashire)

I have worked in all aspects of care for 15 yrs. so I think am well qualified to put my point across. For the last couple of weeks we have had comfort care so called assisting a family member. Not appointed by us but social services. What I have witnessed,, well where do I start? From management to carers!. The carers coming have not even assisted our family member in any way. If I was to ask all of them who have visited and asked who has washed her, changed her pjs, changed the wet bedding which she lays in, all aspects of personal care. The answer would be no one has. We the family members have had to do it. They may have assisted us but have not got the ability to take on the task themselves. How they pass as a carer going out in the community is beyond me. Even witnessing what they do when assisting me doing personal care they have not got a clue. Unbelievable when you are advising them on how to go about moving and handling..phone calls will be made tomorrow. Do not use Com Care.