Comfort Call - West Lancashire

Office A, First Floor, The Approach, Southway, Skelmersdale WN8 6NN
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1.0 1 Review
  • Comfort Call - West Lancashire, Skelmersdale
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Care Provided by Comfort Call - West Lancashire

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Other Care Provided

  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Group/Owner

Person in Charge

  • Tanya Erfmann (Manager)
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Comfort Call - West Lancashire Reviews (1)

1.0

Comfort Call - West Lancashire has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Comfort Call - West Lancashire has 1 review.

Overall Experience
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Reviewer Connection to Comfort Call - West Lancashire
  • 1
Total of 1, showing 1-1
Review from L W (Daughter-in-law of Client) published on 1 October 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
I have worked in all aspects of care for 15 yrs. so I think am well qualified to put my point across. For the last couple of weeks we have had comfort care so called assisting a family member. Not appointed by us but social services. What I have witnessed,, well where do I start? From management to
carers!. The carers coming have not even assisted our family member in any way. If I was to ask all of them who have visited and asked who has washed her, changed her pjs, changed the wet bedding which she lays in, all aspects of personal care. The answer would be no one has. We the family members have had to do it. They may have assisted us but have not got the ability to take on the task themselves. How they pass as a carer going out in the community is beyond me. Even witnessing what they do when assisting me doing personal care they have not got a clue. Unbelievable when you are advising them on how to go about moving and handling..phone calls will be made tomorrow. Do not use Com Care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Comfort Call - West Lancashire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 1.000 for Comfort Call - West Lancashire is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Comfort Call - West Lancashire is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about Comfort Call - West Lancashire

What Type of Services does Comfort Call - West Lancashire offer?

Comfort Call - West Lancashire offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Comfort Call - West Lancashire to verify any information. View our terms and conditions. Comfort Call - West Lancashire has an Basic Service - more info.