I'm blessed to receive good careMoira C(Client / Service User)
Sometimes I don’t know where I’d be without Caremark.R O(Client / Service User)
Caremark under the managing director are excellentRobert M(Client / Service User)
I'm blessed to receive good careMoira C(Client / Service User)
Sometimes I don’t know where I’d be without Caremark.R O(Client / Service User)
Caremark under the managing director are excellentRobert M(Client / Service User)
Caremark Redcar and Cleveland provides care and support services to people, adults and children, within their own homes and also in the community, and is rated as 'good' by its regulator, the Care Quality Commission.
These services can range from helping people to cook a meal or take a bath, through to assisting those with more complex care needs, such as people who have dementia, physical disabilities or mental health...
Caremark Redcar and Cleveland provides care and support services to people, adults and children, within their own homes and also in the community, and is rated as 'good' by its regulator, the Care Quality Commission.
These services can range from helping people to cook a meal or take a bath, through to assisting those with more complex care needs, such as people who have dementia, physical disabilities or mental health problems.
The company is the number one rated provider of care and support for Redcar and Cleveland Borough Council and and also has a number of privately funded clients.
Caremark Redcar and Cleveland also offers a live-in 24-hour care service. This enables people to have the support of their own professional live-in carer.
In addition to homecare services, the company also has an Assisted Animal Therapy service, using trained Pets As Therapy dogs to visit people's homes, schools, hospices and various community venues. Therapy dogs are proven to help reduce stress, anxiety, loneliness or depression, and can really make a a positive difference to people’s emotional and mental well-being, and very positive outcomes are being achieved by Caremark.
The company also has a thrice-weekly activity-led initiative called Safe Place which brings people at risk of social isolation/exclusion together for companionship and activity-based sessions, including games, crafting, cooking and more.
Care Provided by Caremark Redcar & Cleveland
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
15 minutes
Duration of Care
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Children (0-18)
Level of Care
•Personal Care
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
•Help at Home
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
•Specialist Care Conditions
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £27.93
Contact Caremark Redcar & Cleveland to get a personalised quote:
We offer 15, 30, 45 minute calls and above
The price(s) shown are provided by the agency. Contact Caremark Redcar & Cleveland for full pricing details and T&Cs.
Caremark Redcar & Cleveland has a Review Score of 9.4 (9.417) out of 10, based on 9 reviews in the last 2 years. Over all time Caremark Redcar & Cleveland has 78 reviews.
Reviewer Connection to Caremark Redcar & Cleveland
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Showing 78 reviews matching selected criteria
Review from Barbara C (Client / Service User) published on 12 October 2026 Submitted via Postal Review Card•
Overall Experience
Carers are to be congratulated on the way they care for their clients. Courteous, kind and helpful. At the moment, I am having a change of regime, but I would definitely approach them again if they will have me.
Carers are to be congratulated on the way they care for their clients. Courteous, kind and helpful. At the moment, I am having a change of regime, but I would definitely approach them again if they will have me.
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Review from Sarah M (Daughter of Client) published on 23 September 2026 Submitted via Website•
Overall Experience
My dad had caremark for around 4 years, Caremark were absolutely amazing and went above and beyond for my dad.
They went out of their way to do things for him, the supervisors and carers used to pick medication up for my dad and sometimes stay with him if he wasn't very well until I got there. I...
My dad had caremark for around 4 years, Caremark were absolutely amazing and went above and beyond for my dad. They went out of their way to do things for him, the supervisors and carers used to pick medication up for my dad and sometimes stay with him if he wasn't very well until I got there. I honestly don't know what I would of done without my dads carers and supervisors. We all kept my dad at home and they kept him comfortable till he sadly passed away. Thank you for keeping my dads wishes and always keeping his dignity your all an absolute godsend and I would highly recommend and trust your company with anyone thank you again
Sarah x
↩Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland
Thank you for your kind words and taking the time to leave such a positive review.
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Review from Linda L (Daughter of Client) published on 15 September 2026 Submitted via Website•
Overall Experience
My mum has been having carers from caremark for a number of years, without the support from these guys my sister and I would not be able to keep mum at home. The care is second to none, they make our mum feel safe at home all of the carers are amazing. My praise does not only go to the carers it is...
My mum has been having carers from caremark for a number of years, without the support from these guys my sister and I would not be able to keep mum at home. The care is second to none, they make our mum feel safe at home all of the carers are amazing. My praise does not only go to the carers it is also for the office staff and those who run safe place. I want to say a big thank you to you all and I wouldn't hesitate recommending you to anyone
↩Reply from Danielle Laverick, Care Manager at Caremark Redcar & Cleveland
Thank you for your kind comments, we are delighted you are so happy with the support your mum receives.
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Review from Tracey E (Daughter of Client) published on 19 August 2026 Submitted via Website•
Overall Experience
The caremark team are amazing. They look after my dad. He is very happy with them too. The office staff are very knowledgeable and help with getting any equipment required also giving advice. Would highly recommend caremark .
The caremark team are amazing. They look after my dad. He is very happy with them too. The office staff are very knowledgeable and help with getting any equipment required also giving advice. Would highly recommend caremark .
↩Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland
Thank you for your kind words. We really appreciate you taking the time to leave a review.
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Review from Judith B (Mother of Client) published on 22 July 2025 Submitted via Postal Review Card•
Overall Experience
My husband and I are pleased with the care and attention our son is receiving at Caremark. We have seen a big change in his behaviour. We do not wish him to be anywhere else.
My husband and I are pleased with the care and attention our son is receiving at Caremark. We have seen a big change in his behaviour. We do not wish him to be anywhere else.
↩Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland
Thank you for taking the time to review our service, we are delighted you are so happy with the care we provide.
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Review from S M (Client / Service User) published on 4 March 2025 Submitted via Website•
Overall Experience
Everybody is very nice and I feel looked after. I enjoy doing activities with all the staff. I really like having the dogs, it is special. People listen if I want to talk to somebody. They listen if I feel poorly and look after me. Everybody has looked after me following my stay in hospital. The...
Everybody is very nice and I feel looked after. I enjoy doing activities with all the staff. I really like having the dogs, it is special. People listen if I want to talk to somebody. They listen if I feel poorly and look after me. Everybody has looked after me following my stay in hospital. The carers helping to shower me following my operation have been kind.
I'm very happy with everybody.
↩Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland
Thank you for your very kind words, we are delighted you are so happy with the care you receive.
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Review from Gary L (Client / Service User) published on 25 February 2025 Submitted via Postal Review Card•
Overall Experience
I feel like I am supported by management team and staff are very supportive and help me a lot. I feel like I am always listened to and when I did my review I asked for day visits and to go to safe place every week and they were completed.
I feel like I am supported by management team and staff are very supportive and help me a lot. I feel like I am always listened to and when I did my review I asked for day visits and to go to safe place every week and they were completed.
↩Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland
Thank you for taking the time to leave such a positive review, we are delighted you are so happy with the service you receive.
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Review from K F (Sister of Client) published on 14 February 2025 Submitted via Website•
Overall Experience
I am very pleased with the care and support my brother receives. All his needs are met with professionalism and compassion, ensuring he is comfortable and well looked after. It is reassuring to see him happy and settled in a supportive and nurturing environment. The staff are attentive, caring, and...
I am very pleased with the care and support my brother receives. All his needs are met with professionalism and compassion, ensuring he is comfortable and well looked after. It is reassuring to see him happy and settled in a supportive and nurturing environment. The staff are attentive, caring, and dedicated, always ensuring his well-being. I truly appreciate the excellent service provided.
Thank you.
↩Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland
Thank you for taking the time to leave such a positive review, we really appreciate it.
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Review from D H (Son of Client) published on 14 February 2025 Submitted via Website•
Overall Experience
I find Caremark Redcar & Cleveland a fantastic company, who keeps us up to date if any changes are required. I find the care workers very easy to speak to regarding the care of my mother.
Caremark have gone above and beyond with the activity days my mother attends on Wednesdays and Thursdays. My...
I find Caremark Redcar & Cleveland a fantastic company, who keeps us up to date if any changes are required. I find the care workers very easy to speak to regarding the care of my mother.
Caremark have gone above and beyond with the activity days my mother attends on Wednesdays and Thursdays. My mother always seems happy, well-presented and cared for by Caremark.
↩Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland
Thank you for such a wonderful review. We are very pleased you are happy with the care we provide to your mum.
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Review from Robert M (Client / Service User) published on 3 October 2023 Submitted via Postal Review Card•
Overall Experience
Caremark under the managing director are excellent and all of her staff are wonderful, caring and very friendly. I am glad I first met two people in a care home in the area and we then contacted Caremark, which was a very good move.
Caremark under the managing director are excellent and all of her staff are wonderful, caring and very friendly. I am glad I first met two people in a care home in the area and we then contacted Caremark, which was a very good move.
↩Reply from Danielle Laverick, Care Manager at Caremark Redcar & Cleveland
Hello, thank you for your very kind comments about Caremark and our staff. We really appreciate it.
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Review from Moira C (Client / Service User) published on 3 October 2023 Submitted via Postal Review Card•
Overall Experience
Needing more care and support, I liaised with social services on help, and also I'm new to the are. I've found Caremark carers are just that, a mark of good caring, on whichever role or task at hand. Having done care work in the past, it is evident I'm blessed to receive good care, with smart...
Needing more care and support, I liaised with social services on help, and also I'm new to the are. I've found Caremark carers are just that, a mark of good caring, on whichever role or task at hand. Having done care work in the past, it is evident I'm blessed to receive good care, with smart attire and good attitude too. Thank you.
↩Reply from Danielle Laverick, Care Manager at Caremark Redcar & Cleveland
Hello, it's always nice to receive such lovely feedback like this from the people who support and we will make sure we share your comments with our carers. Thank you.
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Review from Christine L (Great-Niece of Client) published on 3 October 2023 Submitted via Website•
Overall Experience
We got this company in to support a family member who had to be moved 500 miles away due to financial abuse from a private carer, she moved in with me and my young family, she did not want care staff due to not trusting anyone, I work full time so we needed care staff in, we did go with another...
We got this company in to support a family member who had to be moved 500 miles away due to financial abuse from a private carer, she moved in with me and my young family, she did not want care staff due to not trusting anyone, I work full time so we needed care staff in, we did go with another company before this one, feeling uneasy at times when my children are about, my great aunt even asked for cameras in her room. they kept letting us down and then called to say the call was terminated, so we ended up going with this company, my children are very comfortable and love seeing the same care staff and my auntie loves them and not asked for cameras again which is great. I feel like they support my great auntie and will spend time with her talking and calls are not rushed, I feel the staff are well trained, supportive and very very caring, I would recommend this company to anyone, great job guys keep it up.
Talking to staff I feel that they are respected by the company and looked after.
↩Reply from Danielle Laverick, Care Manager at Caremark Redcar & Cleveland
Hello Christine, thank you for taking the time to leave such a lovely review. We are delighted you are so happy with the care we provide to your great-aunt.
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Review from E R (Wife of Client) published on 22 May 2023 Submitted via Postal Review Card•
Overall Experience
I could never have got my husband home from respite without Caremark. I have four main carers that look after my husband, they are kind and respectful. I don't know where I would be without them, they support me in looking after my husband, from personal care transfers. Without this, my husband...
I could never have got my husband home from respite without Caremark. I have four main carers that look after my husband, they are kind and respectful. I don't know where I would be without them, they support me in looking after my husband, from personal care transfers. Without this, my husband would have to go into 24-hour care. I want to thank them so much for the care they give and they also arrive with a smile on their faces which makes our day. Excellent service from supervisors and management to keeping me up to date in all we need to know.
↩Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland
Hi Edith, thank you for your lovely comments, we are so pleased you are happy with the service we provide.
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Review from Jean M (Client / Service User) published on 19 May 2023 Submitted via Postal Review Card•
Overall Experience
I am quite happy with the care I receive. I like to be as independent as possible so I like to wash and dress myself and as far as I can, prepare my breakfast and lunch, I have usually run out of steam by around 3 pm so my carers serve a light tea. They are all most kind and pleasant and I enjoy...
I am quite happy with the care I receive. I like to be as independent as possible so I like to wash and dress myself and as far as I can, prepare my breakfast and lunch, I have usually run out of steam by around 3 pm so my carers serve a light tea. They are all most kind and pleasant and I enjoy the company of both older and younger carers, they keep me on my toes with their take on life so my days are usually interesting.
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Review from Lisa W (Client / Service User) published on 11 May 2023 Submitted via Website•
Overall Experience
Generally happy with my care. Staff are helpful and caring and usually turn up on time. I am treated with dignity and respect and it’s nice to chat to them.
I feel the management staff should do more to ensure that I am introduced to new carers as it is very daunting to have them just turn up to...
Generally happy with my care. Staff are helpful and caring and usually turn up on time. I am treated with dignity and respect and it’s nice to chat to them.
I feel the management staff should do more to ensure that I am introduced to new carers as it is very daunting to have them just turn up to do personal care when I’ve never met them. I have asked for introductions numerous times and they have failed to do this. I would also like to be informed of any changes on my rota such as the call time or which carer is coming.
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Review from Linda J (Client / Service User) published on 11 May 2023 Submitted via Website•
Overall Experience
Caremark carers, supervisors and office staff are brilliant. I couldn't manage without their kindness and professionalism. I have a mealtime call at 11.15 am, the perfect time for me. Freshly cooked meals with plenty of vegetables, fresh fish, pasta and chilli make my life very enjoyable. One...
Caremark carers, supervisors and office staff are brilliant. I couldn't manage without their kindness and professionalism. I have a mealtime call at 11.15 am, the perfect time for me. Freshly cooked meals with plenty of vegetables, fresh fish, pasta and chilli make my life very enjoyable. One carer, in particular, goes out of her way to find delicious recipes for sauces etc. online. This is above and beyond expectations. I also have a weekly domestic call for housework and a range of tasks. Very useful. The supervisors are kind and compassionate. The office staff are lovely! Always interested and glad to hear from me by phone or email. I recently needed to add an evening medication call following surgery. The staff member who arranges the rota rang social services for me and it was all sorted out that afternoon.
Most importantly, my carers are bright, cheerful and know me well as an individual. I feel liked, valued and useful. We have great conversations and this means a great deal to me.
↩Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland
Hi Linda, what absolutely amazing comments, thank you so much for such kind words and we are delighted you are so happy with the support we provide.
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Review from R O (Client / Service User) published on 8 May 2023 Submitted via Website•
Overall Experience
I have carers coming to me four times a day and I have a bath call on a Tuesday. I don’t know where I would be without Caremark, especially my bath call. I am a private person with certain things and the carers understand and respect my wishes.
If it wasn’t for my carers coming in to do my...
I have carers coming to me four times a day and I have a bath call on a Tuesday. I don’t know where I would be without Caremark, especially my bath call. I am a private person with certain things and the carers understand and respect my wishes. If it wasn’t for my carers coming in to do my meals and administer my medication it might be days before I see anyone. The carers take me to my appointments as my family live away and it’s one less thing for them to worry about. Being a carer is a necessary job which is done well by all of the staff of Caremark. All carers need to be kind and caring and aware of clients' needs, no matter what the weather is like they are there for you. Which every carer I have from Caremark does.
Sometimes I don’t know where I’d be without Caremark.
↩Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland
Hello, thank you for your very kind words about our carers, we are grateful.
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Review from Craig T (Son of Client) published on 6 March 2023 Submitted via Website•
Overall Experience
Caremark looked after my mother for approx 3 years we had good and very poor care. On occasions, safeguards were put in place by our social worker. My mother suffered from two forms of dementia and on numerous occasions, we had a carer who after her call would forget to lock the door,
I was...
Caremark looked after my mother for approx 3 years we had good and very poor care. On occasions, safeguards were put in place by our social worker. My mother suffered from two forms of dementia and on numerous occasions, we had a carer who after her call would forget to lock the door, I was visiting my mother when she came on a routine call. I started chatting to her and she admitted she suffered from short-term memory loss. Notifying Caremark by email and expressing my concerns. They initially fell on deaf ears due to a staffing shortage until the company and her parted ways. My mother started going to a day centre 5 days a week but when it closed for Christmas, carers were going in 5 times a day. In January my mother took ill and went into A and E she was severely dehydrated, got an infection and passed away on 6th February. I emailed Caremark 7th of February.
As of Today 7th March I haven’t received any recognition at all, my mother was only a number and nothing else, shocking behaviour.
↩Reply from Michelle Jackson, Managing Director at Caremark Redcar & Cleveland
Hello Craig. We are sorry to hear of the passing of your mother, please accept our deepest condolences. We have, however, not received an email from you as stated, but please do feel free to resend to redcar@carmark.co.uk. During the 3 years of care that was provided to your mother, we raised...
Hello Craig. We are sorry to hear of the passing of your mother, please accept our deepest condolences. We have, however, not received an email from you as stated, but please do feel free to resend to redcar@carmark.co.uk. During the 3 years of care that was provided to your mother, we raised various concerns to the social worker around the safety of your mother remaining at home due to her advanced dementia and her struggles to follow instructions. We are renowned for the high quality care we provide to our customers, as evidenced by the record number of nominations (163 in total) we received from customers and/or their families for our 2022 carer of the years awards, so we are sorry to hear that you feel our care to your mother did not meet the high standards we set ourselves.
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Review from B W (Daughter of Client) published on 22 August 2022 Submitted via Website•
Overall Experience
My mother's medical condition is not apparent at first. This seems to be overlooked by some carers who lack experience and think that she is just an easy/quick visit and they do the bare minimum. Also, conversation is vastly underrated.
On the plus side, there are some very dedicated carers who...
My mother's medical condition is not apparent at first. This seems to be overlooked by some carers who lack experience and think that she is just an easy/quick visit and they do the bare minimum. Also, conversation is vastly underrated.
On the plus side, there are some very dedicated carers who take the time to get to know their patients and really make a difference.
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Review from I B (Son of Client) published on 26 July 2022 Submitted via Website•
Overall Experience
We have always been treated with the utmost courtesy and professionalism by the carers and management alike. The management is always willing to help and quickly sort anything you ask of them, and the carers themselves do the same.
We have always been treated with the utmost courtesy and professionalism by the carers and management alike. The management is always willing to help and quickly sort anything you ask of them, and the carers themselves do the same.
↩Reply from Danielle Laverick, Manager at Caremark Redcar & Cleveland
Hello, thank you so much for your amazingly kind words; we are delighted you are happy with the care we provide.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 March 2024
Overall Requires improvement
CaringGood
EffectiveGood
ResponsiveGood
SafeRequires improvement
Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (41)
News
12 Oct 2026
For carer Michelle Rispin every day is a take your dog to work day. That’s because she is one of our CareBark dog handlers who take our amazing therapy dogs...
12 Oct 2026
Caremark Redcar & Cleveland Care Assistant Chelsea Gibson is sharing her story to help challenge perceptions around ADHD and show how neurodiversity can be a strength in care. For Chelsea...
12 Oct 2026
It can take a surprising turn of events to find your true calling and for Clare Davey tripping over a dog turned into a lucky break. Before joining Caremark Redcar...
There are no accreditations posted yet for Caremark Redcar & Cleveland.
Meet the Team (3)
Charles FolkesJob Title ChairmanJoined 2008
Charles opened Caremark (Redcar & Cleveland) in 2008, with the vision to become the best provider of home care in the region. The focus is on...
Charles opened Caremark (Redcar & Cleveland) in 2008, with the vision to become the best provider of home care in the region. The focus is on delivering the highest quality of care possible in order to improve the quality of life for the people Caremark (Redcar & Cleveland) supports.
Michelle JacksonJob Title Managing Director
Michelle originally joined Caremark (Redcar and Cleveland) as a Care and Support Worker and then Compliance Coordinator, before being promoted to the...
Michelle originally joined Caremark (Redcar and Cleveland) as a Care and Support Worker and then Compliance Coordinator, before being promoted to the role of Care Coordinator, then Care Manager and now Managing Director where has been playing an instrumental role in advocating for a better deal for carers nationally, on TV and radio.
Danielle LaverickJob Title Care ManagerJoined 2010
Danielle joined Caremark as a Care and Support Worker in 2010. She was soon promoted to Field Care Supervisor and Care Plan Coordinator, then...
Danielle joined Caremark as a Care and Support Worker in 2010. She was soon promoted to Field Care Supervisor and Care Plan Coordinator, then Assistant Manager, In 2021, she was promoted to the position of Care Manager, giving her responsibility for all aspects of the day-to-day running of the company.
Frequently Asked Questions about Caremark Redcar & Cleveland
How much does Caremark Redcar & Cleveland cost?
The agency lists fees from £27.93 for hourly visiting care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider), NHS (Contracted Provider).
How many Carers does Caremark Redcar & Cleveland employ?
Caremark Redcar & Cleveland employs 375 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Redcar & Cleveland to verify any information. View our terms and conditions. Caremark Redcar & Cleveland has an Enhanced Service -what an Enhanced Service includes.
