Home Care Provider Owned by AMG Consultancy Services Ltd in Nottinghamshire

to get their poor and dangerous service sorted out, that lasted one day. I had to ring them again yesterday as Mum again was left without breakfast or medication. The carers are trying their best but they say, as do HQ staff, that 'they'll add it to the notes, we hadn't been told, it takes hours for information to update!'. I even had to complain they had left my mum's door unlocked, the carer said 'she asked us to' in my response (again) she has dementia she said 'we'll add it to the notes'. I am suspicious of bad reviews in amongst good ones but I couldn't be more disgusted with AGM's treatment of elderly vulnerable people, perhaps they'd like to put my disgust ' in their notes'.

our doubts and didn't know what to expect, these were all washed away the first time we met you both, you put our minds at ease we felt very comfortable and we knew straightaway that Mum would be in good hands. You don't very often meet people and feel at ease with them from word go.
Mum had been through a horrendous time and the family had been through three heartbreaking months so to be able to feel like this and know that Mum was going to be looked after really well was an enormous thing for us. Thank you for everything you have done. Thank you for making us feel comfortable and especially thank you for caring so well for our mum.

but I needn't have been. The company are completely professionally run, and the carers we were allocated were outstanding. I only had issues with two at the beginning, but that was quickly addressed and we never had any other problems. Mum was treated with dignity and respect at all times. I cannot recommend this company highly enough. Thank you.

was in a bad way after being neglected whilst in hospital. Although AMG have delivered world-class care on every occasion from our regular team, we both want to thank all of his team for everything and in particular four members of staff who have looked after him so beautifully since he came home yesterday. Thanks also to another particular member of staff who we look forward to seeing soon. We applaud all of the regular team who care for my husband. We are so grateful and thankful that we have such a great team who put him first and also make sure I am ok. AMG bosses, I do hope the ladies are recognised because they are world class! Working very long hours delivering the best care always! Thank you so much.

hours.

emotional support. I don't believe we could have had better.

cheerful and professional care and attention. I always look forward to their visits, they have had a positive effect on my morale which I feel has been important in seeing me through this difficult time. I have surprised my nurses and consultants by improving over time. I know that acute myeloid leukaemia is not curable but I have been given a new lease of life for the present. The burden on my wife has been reduced and she feels a similar thanks for all that has been done for me.

in a rush to get to the next person. When I asked the manager if she thought this was enough she said yes. They are putting mum in bed at 6.40 pm and not turning up till 9 am the next day, my mum crying out for help at 6 in the morning because she wants to go to the toilet for a poo, and then she's getting upset because she can't get to the toilet. She has got a catheter on which I was told all carers knew what to do with them, to find out that they putting the catheter too high, and they were left a note by a nurse that it should below mum's bladder.

forward to your visits and he was at ease with you all. Thank you again for all you did.

them. Would highly recommend this West Bridgford care provider again. Thank you.

new situation.
They were always cheerful, professional, caring and efficient. We were sorry when the month's package ended. We are grateful for their efforts and wish them well for the future. Thanks.

right direction which enabled me to cope far greater and be prepared with what was to come. Although it was for no more than two weeks, the carer and subsequently pair of carers, became such a source of support, not only in the physical sense but mentally too. For both of us, seeing the deterioration in my mum's condition was so upsetting, but they had a way of easing us through it, and being so sunny and delightful, which detracted from the grim reality. The management team were always helpful and willing to pass messages on to their staff. I can't thank the people in question enough. It gives the whole family comfort to know that mum was surrounded by such angels.

without them. I would like to thank each nurse that visited and tendered to my mother. Just amazing. Thank you all.