Home Care Providers Owned by Care at Home Services (South East) Ltd in East Sussex

though the service is excellent.

phone, they deal with everything with courtesy and understanding. At the time of writing, Mum has a team of carers who fit the brief completely, this is a positive response from the agency, and is very important as this attention to detail reduces stress and upset for everyone. The agency is great, my brother and I have every confidence in the team that works hard to support Mum and it means that Mum can stay at home which is very important for her. We have no hesitation in recommending the Care at Home team to anyone requiring support for an elderly relative.

and approachable. 9/10.

meds. All the carers have been professional, friendly, respectful, and attentive to my mother’s needs and preferences. They also communicate well with me and keep me updated on my mother’s condition and progress. I appreciate their flexibility and reliability, as they are able to accommodate any changes in my schedule or care plan that may arise. I would highly recommend Care at Home to anyone looking for quality care for their loved ones. They have truly been a blessing for me and my mother.

same day, they didn't come for breakfast until 09.45 am, that's followed by 25th May a visit at 06.54 am! Adult Social Care shouldn't agree to a four-hour window. I'm not sure it's workable for anyone and Care at Home need to deliver a more concise service. It's not civilised and it's not workable. There was some very blunt text communication that would blame sickness on the fact that they were unable to deliver when they said they would.
In summary, a terribly managed company with a take it or leave it attitude when it comes to timings, avoid at all costs.

quick in having a meeting with myself and my aunty and a care plan was put in place, after a few months I had realised my aunty's needs became much greater so rang the Care at Home office and spoke to a lady who was most helpful and took time to talk things through with me and set up a better care plan as my aunty can't wash, dress, get anything to eat, she depends on the carers. Since she became the manager of the branch, she has always kept me up to date with things and if my aunty doesn't attend the day centre then measures have been put in place so that she has carers coming in, without the support and help and time taking my aunty would not have been able to live at the place.

wife and I are usually visiting my mother most days and although sometimes she can be a little bit difficult like many elderly people, most of the carers seemed to be pleasant and were able to get on well with her.
This company has delivered a poor service to my mother in constantly sending carers at totally inappropriate times, we have twice specifically requested the morning carer(s) need to arrive ideally between 7.30-9.00 but almost every day the carer turns up at 10.15 or later. Sometimes the early morning carer arrives as late as 10.50 and then the lunchtime carer arrives just after midday. The other problem has been the amount of different carers resulting in poor continuity and rapport.

asked for one. Nearly a year down the line I still feel it is a challenge dealing with anyone at the office and feel I'm being a nuisance everytime I have occasion to call.
On a plus note the carers themselves have in the main, been great, however because dealing with the office staff has caused so much stress I have no choice but to change providers.