Care at Home Services (South East) Ltd in London | 5 Home Care Providers

Review of
Westminster Homecare (North East London)
from K B (Son of Client) published on 15 December 2025 Submitted via Website • Report

Overall Experience

All or most agencies are the same but I truly believe the service and back office staff do 'care'. At 92 with dementia she can fe a handful but the care staff have met her needs, the back office have always answered the phone and provide comprehensive updates.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Westminster Homecare (North East London)
from Kam K (Sister of Client) published on 6 January 2025 Submitted via Website • Report

Overall Experience

Some of the carers do not complete the time the allocated for, one of the carers become aggressive when approached about how much time is left. In addition some of them tamper with the times that they arrive and leave and write lies about the family in the visit logs. This is not indicative of all the

carers as some have been okay.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (North East London)Dear K, Thank you for bringing your concerns to our attention. We sincerely regret hearing about your experience and take matters like this very seriously. Please accept our apologies for any distress caused. At Westminster Homecare, we are committed to providing the highest standard of care and do not tolerate any behaviour that falls below expectations. We are reviewing this matter thoroughly to address your concerns regarding time allocation, conduct, and accuracy of visit logs. Thank you for bringing this to our attention, and we appreciate your patience and understanding as we address these concerns.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Westminster Homecare (South West London)
from Jane H (Daughter of Client) published on 21 November 2024 Submitted via Website • Report

Overall Experience

We give the highest compliments to Westminster Homecare, specifically the branch manager, Westminster Homecare Southwest London. The branch manager and her team cared for our very elderly mother with severe self-neglect and refusing all support. The branch manager supported and guided us with incredible

expertise and professionalism. We had to rely on her and her team to be our "eyes and ears" to assess our mother's situation as we did not reside in the UK, yet could no longer move our mother. The branch manager showed extraordinary compassion and empathy, while offering practical solutions as our mother's condition deteriorated. Having the Westminster Homecare team, with the branch manager's guidance, provided us for the first time in many years with relief from worrying about our mother's situation. We want to also recognize the incredible work of the carers. Our mother was very hostile yet they treated her with such compassion and kindness. We cannot thank the Westminster Homecare Southwest team enough.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (South West London)Thank you for the incredible feedback. We're genuinely grateful for your recognition of the Southwest London branch manager and the team. Their professionalism, compassion and dedication are at the core of our service, and it's so meaningful to know they made a difference in taking good care of your mother. We're also proud of the caregivers' kindness and patience in challenging circumstances. Thank you for trusting Westminster Homecare. I wish you and your family peace and comfort. Take care!

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Westminster Homecare (North East London)
from A G (Daughter-in-law of Client) published on 27 February 2024 Submitted via Website • Report

Overall Experience

After my mother-in-law left hospital we were given a reablement care package from Westminster Homecare. A thorough assessment was made and the care started immediately.
The carers have been great, taking care of all her changing needs. They have been punctual, friendly and caring. Her free care has

now finished and we have stayed with Westminster Homecare as we know she will continue to receive good care.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (North East London)Thank you so much for sharing your experience with us! We are delighted to hear that our reablement care package has been beneficial for your family and our team has provided exceptional care throughout. Ensuring that our client receive the support they need promptly and with compassion is our top priority and we are pleased to know that our carers have met your expectations. We are thankful that you have chosen to continue with Westminster Homecare and thank you for allowing us to be a part of your caregiving journey. Take Care!

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Westminster Homecare (West London)
from Tina W (Daughter of Client) published on 15 February 2024 Submitted via Website • Report

Overall Experience

Good communication. Carers arrived on time. Support was kind, caring and professional. Staff were hardworking, helpful and knew what was needed to do.
Carers were supportive, held a good conversation with my dad and tended to his ever-changing needs with compassion.
Absolutely would recommend this

company and their carers. Thank you so much for making Dad's last weeks as pleasant as possible. He got his wish to die in his home.
Thank you.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (West London)Thank you so much for taking the time to share your experience with us. We are incredibly grateful for your kind words and are glad to hear that our team was able to provide the support and care your dad needed during his last weeks at home. Our priority is always to ensure that our clients receive the highest quality care with compassion and professionalism, and it means the world to us to know that we were able to make a positive difference during such a difficult time. Your recommendation means a lot to us, we are here for you whenever you need us. Wishing you and your family comfort and peace during this time. Thank you again for choosing our services.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Westminster Homecare (West London)
from R B (Daughter of Client) published on 15 December 2023 Submitted via Website • Report

Overall Experience

Our mother has been looked after so well by the managers and actual care staff. It has been a real period of trying to get stability for our mother who has dementia. They have listened and actioned any concerns we have had. I feel my mum is really looked after and I feel more secure someone is there

for her a few times a day.

Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (West London)Thank you from the depths of our hearts for taking the time to share such a touching review. Your words are a testament to the dedication and compassion of our team at Westminster Home Care. We are honoured to be a part of your mother's journey. Your trust means everything and we're committed to ensuring your mother continues to receive the best care possible. Wishing you and your family continued comfort and well-being.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Home Care Providers Owned by Care at Home Services (South East) Ltd in London

Care at Home Services (South East) Ltd Locations in London (5)

Care at Home Services (South East) Ltd Reviews in London (6)

Reviews posted for members of Care at Home Services (South East) Ltd

Westminster Homecare (North East London)

Westminster Homecare (North East London)

Westminster Homecare (South West London)

Westminster Homecare (North East London)

Westminster Homecare (West London)

Westminster Homecare (West London)

Awards / Recognitions (0)

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