Home Care Providers Owned by Radis Community Care in Staffordshire

My review refers to the time since I first encountered your staff and up to the present day. I am increasingly pleased with the care provided by all the staff .

I am convinced that all have done their best to satisfy my needs, and have been respectful and considerate. All have always checked with me that I am happy and asked if there is anything else that I need. Very importantly, they have made friends with me.

I have been aware that the carers all have other clients who may need them to arrive at the specified starting time and that they cannot be in two or more places at once. When I have needed them to be with me near the specified time so as to be ready for a particular reason they have always done what I needed. It is very nice to have such good friends.

If the company owners were prepared to pocket a little less profit to reward the workers this would be possible I'm sure.

Mum has alzhiemer's disease and can be very aggressive but the staff are always very patient with her. When she is grumpy they always manage to turn into a fun bout and make her laugh. They know how to handle her and just what she needs.

Thank you everyone, keep up the good work.

Highly recommended. Reliable, well-run service, whose staff treat their clients with kindness and respect. We have been completely satisfied with our dealings with this company and will continue using their services.

I would easily recommend Radis to any of my family and friends and I am really pleased with their service.

Definitely recommend this company to anyone.

Radis looked after my mom for 5 years & in all that time the carers looked after her. The care was impeccable right up until my mom passed away in January 2024. I cannot put into words how amazing they all are so compassionate, kind & caring to her plus always there for us as a family. They have given wonderful support throughout the 5 years. Thank you all with all our hearts from all the family.

All the carers are great and treat me with respect and listen to my needs. Unfortunately there is no communication between the carers and the office staff. Also I would like a bit more communication, if a carer is held up or your normal carer is unfortunately off sick it would be nice if the office could contact the client to inform them. On the whole I do get a call even if there is someone off but there have been times I have had a call to say there literally isn't anyone which is a big inconvenience for me and not fair on my friend to have to come and sort me out.

I am writing this review to show my appreciation to all of them.

Five stars for care and attention and value for money.

Highly recommend.

My experience with Radis was really excellent - I was so fortunate to find such a competent team to lead the care and support me in looking after my aunt over a period of over three years of her slowly declining health. She was cared for by two really long-term carers who were absolutely brilliant - personable, trustworthy, kind and competent - and with whom she formed a strong personal bond. The Radis supervisor sorted everything out and took all the stress and worry out of finding carers and then relief carers to fill in during holidays. I don't know how I would have managed without them and I am extremely grateful to the whole team. Thank you.

Don't arrive on the times they took you on and agreed the times and to give an earlier time. Some calls are two hours late. The times the carer arrived and left don't match the log sheet. Like everywhere some good some bad staff. Office staff just give you a runaround, one said one thing and the next another to cover their mistakes. Wouldn't recommend it if you want good care. Won't come early for a medical appointment so have to cancel appointments.

After sadly losing Mum unexpectedly, we needed additional support to help with Dad's complex palliative needs. I was anxious about going on holiday while being able to ensure Dad's ongoing care needs were met. Radis provided a live-in carer while I was away. The manager came to discuss his personal preferences, needs and how they could best support him. They understood both his health and personal needs, including that he was grieving for my mum. The carer that came was kind, skilled and experienced, while also respecting Dad's need for privacy, respect and desire for independence as much as possible. While I was away Dad's health unfortunately declined, but his carer supported his needs, ensuring communication with me, his doctor and the hospital, keeping me updated as much as possible. I cannot express how grateful both my dad and I were for this support. I would recommend Radis Live In Carers, for both long-term support or for that much-needed respite - the difference it made was immeasurable.

This has made all the difference as Dad has been able to stay in his own home, with support. All the carers have been lovely and look after his needs very well. Dad seems so much happier now!

On a personal level, the live-in carer was a good fit for my husband and I and we now consider him part of our family. He was thoughtful, diligent, friendly and kind and it was a pleasure having him living in our home.

We have been using Radis Community Care since November 2021 to look after my mother. All your carers were very attentive and respected her home and gave her excellent care. We did have a couple of carers from another agency as Radis had not got any cover however these were not very good and had to terminate their care.

The rest of the review is regarding the last carer we had, who was excellent.

They are good at doing the jobs that I used to before I became ill, very well indeed.