"Support carer communicates well and is always on time. A regular service is provided and I feel that the client is safe . Support is as…"
Read all 5 reviews
Visiting Care from
£24.17
/ hour
Reed Community Care in Cambridge is a dedicated provider of high-quality, person-centred care services tailored to meet the diverse needs of individuals across the region. With a strong focus on ... Read more
"We are very happy and pleased with Reed's
Service who provide 24 care to my daughter who has high complex care needs.
The staff have…"
Read all 2 reviews
Visiting Care from
£26.75
/ hour
Live-in Care from
£1,100
/ week
Reed Community Care offers a comprehensive service specialising in complex care for both adults and children. Reed's support includes care for individuals with learning disabilities, outreach ... Read more
from Ismay Jill M (Mother of Client) published on 5 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Support carer communicates well and is always on time. A regular service is provided and I feel that the client is safe . Support is as flexible as it can be and a range of activities are carried out to meet his needs. Feedback is provided and useful imformation passed on.
Reply from Jolene Easey, Registered Manager at Reed Community Care - CambridgeThank you so much for sharing this thoughtful feedback. It means a great deal to hear that communication has been clear, timing reliable, and that the support provided feels safe and consistent. Knowing that the service is flexible enough to adapt to the clients needs, and that a variety of meaningful activities are being delivered, is exactly what we aim for.
Im especially glad the updates and information passed on have been useful keeping everyone informed is an important part of providing highquality care.
If theres ever anything more youd like us to build on or adjust, Im always happy to hear it.
from Kirsty O (Mother of Client) published on 23 February 2026
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
I am really grateful for support for my kids. They are really coming on. They have a good relationship with their support workers.
Reply from Jolene Easey, Registered Manager at Reed Community Care - CambridgeThank you so much for your lovely feedback. We're really pleased to hear that your children are doing so well and that they've built such positive relationships with their support workers.
from S T (Mother of Client) published on 16 February 2026
Submitted via Website • Report
Overall Experience4.0 out of 5
Client has been supported by Reeds for past 3 - 4 years. She gets help with weekly shopping, banking and medical needs, where she gets support with attending appointments. Daily medications are supervised with a record being kept of all doses. She also gets support to enable her to go out for a meal,
approximately once a week.
Last summer attended a review with staff from Reeds, social worker and client, which was to ensure needs were being met as appropriate.
Client has good rapport with staff, and one in particular.
Reply from Jolene Easey, Registered Manager at Reed Community Care - CambridgeThank you so much for sharing this lovely feedback. Were really pleased to hear that the client has felt well supported over the past few years and that the help with shopping, banking, medical appointments, and weekly meals out continues to make a positive difference. Its wonderful to know the client has built such a strong bond with the teamthose relationships mean a lot to us. Were also glad the review last summer reassured everyone that her needs are being met in the right way. We truly appreciate your comments and remain committed to providing caring, reliable, personcentred support.
from Deb C (Mother of Client) published on 11 February 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
High quality staff that are well trained. Work well with client to support needs in a fun and personable way. Management team try to accommodate extra hours and changes of plan. Communication with management and between workers is excellent.
Reply from Jolene Easey, Registered Manager at Reed Community Care - CambridgeThank you so much for taking the time to share this wonderful feedback. We're delighted to hear that our team has made such a positive impact. Providing well-trained, personable support is something we take real pride in, and it's great to know that our efforts to communicate clearly and accommodate changing needs are being felt. We truly appreciate your kind words and look forward to continuing to support you. If there's ever anything more we can do, we're always here to help.
from D W (Client) published on 14 January 2026
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I've been with Reed for 3 years now. I get excellent care and find them very understanding and caring.
Reply from Jolene Easey, Registered Manager at Reed Community Care - CambridgeThank you so much for your kind words! We're delighted that you've been with Reed for three years and that you feel well cared for and understood. Providing compassionate and reliable support is at the heart of what we do, and it's wonderful to know that this has made a positive difference for you. If there's ever anything more, we can do to support you, please don't hesitate to reach out!!
from Ramany S (Mother of Client) published on 22 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
We are very happy and pleased with Reed's
Service who provide 24 care to my daughter who has high complex care needs.
The staff have been supporting my daughter for many years and are like family members to us. I am very grateful for the service and dedication they provide and we are totally reliant
on them.
The registered manager is always helpful and proactive with my daughter's care needs.
Highly recommend.
Reply from Leonie Goldson, National Development Manager at Reed Specialist Recruitment Ltd - Community Care - LondonThank you for your feedback about our services in London
from R A (Mother of Client) published on 25 November 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
The carers have been incredibly supportive in helping to develop my son's confidence and independence, especially when he is outdoors or engaged in daily activities. They not only assist him with his essential needs, but they do so with patience, understanding, and genuine care, which has made a remarkable
difference in his overall wellbeing.
Their efforts go far beyond their basic duties. They actively encourage him to try new things, to make his own choices where possible, and to navigate daily tasks in a way that builds his self-esteem. This has been very important for us as a family, as it has helped him feel more included and capable in everyday life.
One of the things I appreciate most is their responsiveness during unexpected or urgent situations. Knowing that they are ready to step in at short notice gives me peace of mind and reassurance, especially given the challenges that sometimes arise with his condition.
We would like to thank you for all your support.
from Jeanette D (Client) published on 14 August 2019
Submitted via Website • Report
Overall Experience2.0 out of 5
2 bookings cancelled over a period of two months, both at short notice and both errors regarding double bookings. Unable to get clear answers from the team without entering into protracted email exchange. The company seem to prefer to communicate by email rather than ringing to cancel a booking. I find
this disrespectful. One carer excellent and one with a severe body odour problem. Conflicting information from carer herself and office staff. I asked for complaints procedure to be emailed to me several days ago - still waiting. All very disappointing.
Reply from Leonie Goldson at Reed Community Care - ManchesterWe can confirm that we are aware of the concerns expressed by the service users mother following the successful initial introduction of 2 staff completing 2 bookings .We have consistently tried to work through all concerns and have addressed many highlighted in this review, including using the preferred method of communication. We are sorry that the complaint has not yet resolved to a satisfactory outcome and will continue to engage with all parties involved.
Frequently Asked Questions about Reed Specialist Recruitment Ltd - Community Care
Costs for home care providers owned by Reed Specialist Recruitment Ltd - Community Care
Average costs for home care provided by Reed Specialist Recruitment Ltd - Community Care by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by Reed Specialist Recruitment Ltd - Community Care, based on 5 out of their 5 locations.
Type of Care Provided
Average Weekly Cost
Visiting Care (hourly)
£25.92
Live-in Care (weekly)
£1,100
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care fees guide.
How many Agencies does Reed Specialist Recruitment Ltd - Community Care own?
Reed Specialist Recruitment Ltd - Community Care own 5 Agencies.
Which Reed Specialist Recruitment Ltd - Community Care Agencies have the highest review score?
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