Home Care Provider Owned by Eleanor Nursing & Social Care Ltd in Bristol

9.1 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Eleanor Nursing & Social Care Ltd in Bristol

Only the locations & reviews in Bristol for Eleanor Nursing & Social Care Ltd are showing below.

View the details of all 15 locations (with 122 reviews) owned by Eleanor Nursing & Social Care Ltd

Eleanor Nursing & Social Care Ltd Locations in Bristol (1)

 

1 Home Care Provider owned by Eleanor Nursing & Social Care Ltd in Bristol

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Eleanor Nursing & Social Care Ltd - Bristol

26 Gilda Parade, Whitchurch, Bristol BS14 9HY 

7.9 4 reviews

Eleanor Healthcare Group is your premier destination for unparalleled home care services in Bristol. With a rich legacy spanning over 40 years since their inception in 1979, Eleanor Healthcare Group has emerged as a trusted leader in the industry, deeply… Read more about Eleanor Nursing & Social Care Ltd - Bristol

  • Care Provided
  • Visiting Care
  • Dementia
  • Visiting Care from £25 / hour

Eleanor Nursing & Social Care Ltd Reviews in Bristol (4)

9.1
Eleanor Nursing & Social Care Ltd has a Group Review Score of 9.1 (9.075) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Eleanor Nursing & Social Care Ltd must have a Review Score.

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Review of

Eleanor Nursing & Social Care Ltd - Bristol

from L W (Client) assisted by family/friend published on 4 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Service is usually good with a few odd occasions where is not 100% but usually over 80% on time. I have no complaints about the staff and care given. Professionalism at all times.

Reply from Eleanor Healthcare Group, Bristol Team at Eleanor Nursing & Social Care Ltd - Bristol

Thank you for sharing your experience with us. We really appreciate your honesty. We're happy to hear you're pleased with the care and that the team has always shown professionalism. We know timing can make a real difference day to day, so it's helpful to know where things are working well and where we can still improve. If there's ever a time things feel off, please don't hesitate to reach out - we're always here to listen and do what we can.

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Review of

Eleanor Nursing & Social Care Ltd - Bristol

from Julian P (Client) published on 29 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall experiene could of been excellent all bar a few that let it down. Staff was very good extremely helpful and polite also applies to management there are quite a few carers that are extremely outstanding and just a small minority that let the side down.

Reply from Eleanor Healthcare Group, Bristol Team at Eleanor Nursing & Social Care Ltd - Bristol

Thank you so much for taking the time to share this. It really means a lot to know that many of the team made a positive impression and helped you feel supported. We're sorry to hear there were a few moments that didn't quite reflect the standard we aim for and that's not something we take lightly. We'll be in touch soon so we can talk things through properly. Your experience matters to us, and we want to make sure every part of the care feels right for you.

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Review of

Eleanor Nursing & Social Care Ltd - Bristol

from Maureen A (Wife of Client) published on 14 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the young ladies who come are polite, competent and friendly. They take away the stress and worry of getting my husband showered and dressed. They come on time and are efficient but never pushy or impatient.

Reply from Eleanor Healthcare Group, Bristol Team at Eleanor Nursing & Social Care Ltd - Bristol

That's such a lovely reflection of the team. It's great to hear how much of a difference they're making for both you and your husband. Having people you can trust who treat you with patience and kindness really does take a huge weight off. We'll be sure to pass your kind words on. They'll be so appreciated.

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Review of

Eleanor Nursing & Social Care Ltd - Bristol

from J B (Daughter-in-law of Client) published on 21 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We were reassured when we organised Mum's care visits that all visits would be on time at the times that we had asked for. The time keeping is appalling. We are lucky if anyone arrives within two hours of the scheduled call time. Don't believe any of the false promises that you get given, find a more
trustworthy company.
We have had temporary care given by 3 other organisations before, none were without slight problems but none were the nightmare that Eleanor care is.

Reply from Eleanor Healthcare Group, Bristol Team at Eleanor Nursing & Social Care Ltd - Bristol

Thank you for sharing your honest feedback. We are deeply sorry to hear about your experience and the issues with timekeeping and the inconvenience it has caused. This is not the standard of service we strive to provide. We understand the importance of reliable and timely care, especially for your mum's well-being, and we take your concerns very seriously. Be assured that we will address these issues promptly and will be reviewing our scheduling practices to prevent such occurrences in the future. Your feedback is invaluable in helping us improve our services, and we would appreciate the opportunity to discuss this further with you to make things right. Please contact our management team at your earliest convenience.

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Awards / Recognitions (0)

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