Home Care Provider Owned by Eleanor Nursing & Social Care Ltd in Bristol
9.1
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Bristol for Eleanor Nursing & Social Care Ltd are showing below.
View the details of all 15 locations (with 142 reviews) owned by Eleanor Nursing & Social Care Ltd
Eleanor Nursing & Social Care Ltd Locations in Bristol (1)
Eleanor Nursing & Social Care Ltd - Bristol
8.6
9 reviews
26 Gilda Parade, Whitchurch, Bristol BS14 9HY
"My poor mum was diagnosed with early stage Alzheimer's in 2023 and due to her memory loss, required support at home with her medications…" Read all 9 reviews
Eleanor Healthcare Group is your premier destination for unparalleled home care services in Bristol. With a rich legacy spanning over 40 years since their inception in 1979, Eleanor Healthcare Group has emerged as a trusted leader in the industry, deeply… Read more about Eleanor Nursing & Social Care Ltd - Bristol
- Care Provided
- Visiting Care
- Dementia
- Visiting Care from £31 / hour
- Live-in Care from £1,350 / week
Eleanor Nursing & Social Care Ltd Reviews in Bristol (9)
9.1
Eleanor Nursing & Social Care Ltd has a Group Review Score of 9.1 (9.117) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Eleanor Nursing & Social Care Ltd must have a Review Score.
Review of
Eleanor Nursing & Social Care Ltd - Bristol
from Kay C (Daughter of Client) published on 18 December 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My poor mum was diagnosed with early stage Alzheimer's in 2023 and due to her memory loss, required support at home with her medications and ensuring a hot meal was prepared. Social Services organised a care provider and Eleanor Care provided the home service for my mum. The carers looking after mum
are polite and kind and some of them went above and beyond to ensure my mum received the care she needed. Mum's condition has worsened sadly and her care package changed suddenly and we had to move to another care provider unfortunately. We were very sad to be leaving Eleanor Care. Thank you for everything you did for mum.
Reply from Eleanor Healthcare Group, Bristol Team at Eleanor Nursing & Social Care Ltd - BristolThank you so much for your message. It really means a lot to us. We were truly sorry to see your mum go, but we're so glad to hear the care she received brought some comfort during such a difficult time. She was always a pleasure to support, and it was clear how much she meant to you. Wishing you and your family all the very best moving forward.
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Review of
Eleanor Nursing & Social Care Ltd - Bristol
from W R (Client) published on 17 November 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Eleanor welcomed me to the company when my carers stopped their business. They have been caring for me since - personal care and light household tasks. I am pleased with the care I receive.
Reply from Eleanor Healthcare Group, Bristol Team at Eleanor Nursing & Social Care Ltd - BristolThank you for sharing your experience. It's truly appreciated. It's great to hear that the transition went smoothly and that you've felt supported since the very beginning. Knowing you're happy with the care and day-to-day help means a lot. We're glad to be here for you.
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Review of
Eleanor Nursing & Social Care Ltd - Bristol
from F R (Client) assisted by family/friend published on 7 November 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Everything is working good at the minute, very happy with all the carers that have been coming to help me.
Reply from Bristol Team, Eleanor Nursing & Social Care Ltd - Bristol at Eleanor Nursing & Social Care Ltd - BristolThank you for sharing this lovely feedback. We're really pleased to hear that everything is going well and that you're happy with the carers supporting you. Your kind words mean a lot to the team, and we truly appreciate you taking the time to let us know.
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Review of
Eleanor Nursing & Social Care Ltd - Bristol
from E B (Daughter of Client) published on 5 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Eleanor Care are easy to access, professional and helpful. I can pop in the office if I have a query and am always welcomed. The carers follow the care plan and have built up good relationships with Mum. She was reluctant at first, but now welcomes their visits and looks forward to seeing them. The
office are helpful and flexible, doing their best to accommodate the best for the client.
Reply from Bristol Team, Eleanor Nursing & Social Care Ltd - Bristol at Eleanor Nursing & Social Care Ltd - BristolThank you so much for taking the time to share such thoughtful feedback. We're really pleased to hear that you find our team easy to reach and supportive, and that you always feel welcomed when visiting the office.
It's wonderful to know that the carers have built a strong relationship with your mum and that she now looks forward to their visits. Supporting clients in a way that helps them feel comfortable and confident is very important to us.
We're also glad the office team has been able to accommodate your needs and remain flexible. Your kind words mean a great deal to everyone involved in your mum's care.
Thank you again for sharing this - it truly encourages our whole team.
It's wonderful to know that the carers have built a strong relationship with your mum and that she now looks forward to their visits. Supporting clients in a way that helps them feel comfortable and confident is very important to us.
We're also glad the office team has been able to accommodate your needs and remain flexible. Your kind words mean a great deal to everyone involved in your mum's care.
Thank you again for sharing this - it truly encourages our whole team.
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Review of
Eleanor Nursing & Social Care Ltd - Bristol
from A B (Daughter of Client) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The majority of carers were very kind + understood mum's needs. Time keeping was good but mum never received the full time that was funded even when the company asked the L.A. to increase hours - on increase that was rarely used. Tasks marked as complete on the app were not. Some carers (despite being
asked to stop) carried out tasks i.e dressing, applying cream, whilst mum was going to the toilet - lack of dignity. I felt the management team did not welcome any concerns raised about the service and were quite intimidating in their relationship with us.
Reply from Eleanor Healthcare Group, Bristol Team at Eleanor Nursing & Social Care Ltd - BristolThank you for sharing such honest and important feedback. We're truly sorry to hear that your experience didn't always reflect the standard of care and respect your mum deserved. It's upsetting to know there were concerns around dignity, communication, and how your concerns were received - that should never be the case. Your voice matters, and raising these points helps shine a light on where things need to improve. We deeply appreciate you taking the time to speak up.
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Review of
Eleanor Nursing & Social Care Ltd - Bristol
from L W (Client) assisted by family/friend published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Service is usually good with a few odd occasions where is not 100% but usually over 80% on time. I have no complaints about the staff and care given. Professionalism at all times.
Reply from Eleanor Healthcare Group, Bristol Team at Eleanor Nursing & Social Care Ltd - BristolThank you for sharing your experience with us. We really appreciate your honesty. We're happy to hear you're pleased with the care and that the team has always shown professionalism. We know timing can make a real difference day to day, so it's helpful to know where things are working well and where we can still improve. If there's ever a time things feel off, please don't hesitate to reach out - we're always here to listen and do what we can.
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Review of
Eleanor Nursing & Social Care Ltd - Bristol
from Julian P (Client) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Overall experiene could of been excellent all bar a few that let it down. Staff was very good extremely helpful and polite also applies to management there are quite a few carers that are extremely outstanding and just a small minority that let the side down.
Reply from Eleanor Healthcare Group, Bristol Team at Eleanor Nursing & Social Care Ltd - BristolThank you so much for taking the time to share this. It really means a lot to know that many of the team made a positive impression and helped you feel supported. We're sorry to hear there were a few moments that didn't quite reflect the standard we aim for and that's not something we take lightly. We'll be in touch soon so we can talk things through properly. Your experience matters to us, and we want to make sure every part of the care feels right for you.
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Review of
Eleanor Nursing & Social Care Ltd - Bristol
from Maureen A (Wife of Client) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the young ladies who come are polite, competent and friendly. They take away the stress and worry of getting my husband showered and dressed. They come on time and are efficient but never pushy or impatient.
Reply from Eleanor Healthcare Group, Bristol Team at Eleanor Nursing & Social Care Ltd - BristolThat's such a lovely reflection of the team. It's great to hear how much of a difference they're making for both you and your husband. Having people you can trust who treat you with patience and kindness really does take a huge weight off. We'll be sure to pass your kind words on. They'll be so appreciated.
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Review of
Eleanor Nursing & Social Care Ltd - Bristol
from J B (Daughter-in-law of Client) published on 21 May 2024 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
We were reassured when we organised Mum's care visits that all visits would be on time at the times that we had asked for. The time keeping is appalling. We are lucky if anyone arrives within two hours of the scheduled call time. Don't believe any of the false promises that you get given, find a more
trustworthy company.
We have had temporary care given by 3 other organisations before, none were without slight problems but none were the nightmare that Eleanor care is.
We have had temporary care given by 3 other organisations before, none were without slight problems but none were the nightmare that Eleanor care is.
Reply from Eleanor Healthcare Group, Bristol Team at Eleanor Nursing & Social Care Ltd - BristolThank you for sharing your honest feedback. We are deeply sorry to hear about your experience and the issues with timekeeping and the inconvenience it has caused. This is not the standard of service we strive to provide. We understand the importance of reliable and timely care, especially for your mum's well-being, and we take your concerns very seriously. Be assured that we will address these issues promptly and will be reviewing our scheduling practices to prevent such occurrences in the future. Your feedback is invaluable in helping us improve our services, and we would appreciate the opportunity to discuss this further with you to make things right. Please contact our management team at your earliest convenience.
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Awards / Recognitions (0)
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