Eleanor Nursing & Social Care Ltd in Dorset | 3 Home Care Providers

Review of
Eleanor Nursing & Social Care Ltd - Poole
from Andrew S (Son of Client) published on 14 January 2026 Submitted via Postal Card • Report

Overall Experience

Everything is going fine. Discussed taking time out for myself, etc.

Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - PooleIt's really good to hear that things are going well. Taking time for yourself is so important, and we're glad that conversation is happening. Please don't hesitate to reach out if there's anything more we can do to support you.

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Review of
Eleanor Nursing & Social Care Ltd - Christchurch
from N B (Client) published on 29 December 2025 Submitted via Website • Report

Overall Experience

I am a client of Eleanorecare.I would like to tell about my current unpleasant experience. I have had a care for about 6,5 years. For the first 4,5 years the personal care was very good. But for the last 2 years everything has changed. We do not have rotas. So we do not know who will come and when.

Also the office started to take very unprofessional carers. On Saturday 6 December 2025 the carer came to me for the first time. She didn't know what to do; in a jacket, without a uniform. I asked her to leave. She did not. I shouted. She phoned the office to complain. They phoned me from the office and pleaded with me to leave her because everybody else was sick or on an annual leave. i agreed for once. I asked the girl to heat up my food in the microwave. She did and left. About 7 hours later I came into the kitchen and saw that the sink was completely blocked. It is still blocked now no matter how I tried to unblock it. Now I have to call a plumber. The tablecloth was dirty and filthy.

Reply from Eleanor Healthcare Group, Christchurch Team at Eleanor Nursing & Social Care Ltd - ChristchurchThank you for your feedback. We're really sorry to hear that your experience hasn't met expectations. We take all feedback seriously, and your concerns have been noted. A member of our team will be in touch with you shortly to follow up and discuss things further.

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Review of
Eleanor Nursing & Social Care Ltd - Poole
from T M (Daughter of Client) published on 22 December 2025 Submitted via Postal Card • Report

Overall Experience

The personal carers especially Barbara and Alice who treat my mother with dignity and care with a cheerful and lighthearted start to the day. Lakshina, Louise, Josephine and Zahra are also my mum's favourite carers that make my mum's start to the day less clinical.

Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - PooleThank you so much for your lovely words. It's wonderful to hear how much of a difference the care team has made to your mum's daily routine - bringing warmth, dignity, and a bit of lightness to her mornings. That personal touch is what we always hope to offer, and we're so glad it's being felt. We truly appreciate your feedback.

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Review of
Eleanor Nursing & Social Care Ltd - Poole
from M B (Husband of Client) published on 22 December 2025 Submitted via Postal Card • Report

Overall Experience

Happy with service provided considering the situation with my wifes condition.

Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - PooleThank you for your message It really means a lot. We understand how challenging things can be, and we're truly glad to hear that the support has felt helpful during such a difficult time. We're here for you both.

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Review of
Eleanor Nursing & Social Care Ltd - Dorchester
from B T (Client) assisted by family/friend published on 27 November 2025 Submitted via Postal Card • Report

Overall Experience

All the carers are very good, polite, respectful and friendly. Do my care really well and cheer me up. They are also very supportive to my wife, we could not cope without them.

Reply from Eleanor Healthcare Group, Dorchester Team at Eleanor Nursing & Social Care Ltd - DorchesterThank you for your kind words. It's so good to hear that the support has made a real difference to both you and your wife. Feeling cared for, respected, and uplifted is exactly what we hope to provide every day. We're truly grateful for your trust.

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Review of
Eleanor Nursing & Social Care Ltd - Poole
from Linda L (Client) published on 24 November 2025 Submitted via Postal Card • Report

Overall Experience

All my carers are fantastic.

Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - PooleThank you so much. That's wonderful to hear. We're really glad the care has been such a positive experience for you.

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Review of
Eleanor Nursing & Social Care Ltd - Poole
from S B (Wife of Client) published on 24 November 2025 Submitted via Postal Card • Report

Overall Experience

Carers are very good. Nice bunch.

Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - PooleThank you. It's always great to hear when the team leaves a positive impression. We'll be sure to pass this on.

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Review of
Eleanor Nursing & Social Care Ltd - Christchurch
from Peter B (Partner of Client) published on 6 November 2025 Submitted via Website • Report

Overall Experience

The level of attention towards my wife varies greatly dependant on the people that attend her, some have a lot of empathy and have a connection with her and with some carers there is none of that, a Client with severe Alzheimer's needs constant reassurance. Some of the Carer's perform a high quality

visit but some just seem to rush the activity without setting any standard, I would criticise the Eleanor management for not auditing the quality of care quality of their staff. The timing of the care visits can be erratic especially the morning ones invariably they are late, they do not seem to have sufficient travel time allotted in their schedule. My overall feeling:- it's better the devil you know.

Reply from Eleanor Healthcare Group, Christchurch Team at Eleanor Nursing & Social Care Ltd - ChristchurchThank you for taking the time to share your feedback and we truly appreciate your honesty. We're sorry to hear that your experience has felt inconsistent at times. We understand how important it is for care to be delivered with empathy, especially in situations that require extra reassurance and patience. Following your feedback, we met to discuss your concerns in detail, and we're glad we were able to talk through things openly. We're pleased that you're happy with the majority of the care team and want to reassure you that your concerns have been addressed and the two individuals you mentioned are no longer part of our team.

We're committed to making sure care remains consistent, timely, and of a high standard and your feedback plays an important role in helping us do that. Thank you again for sharing your thoughts and for continuing to work with us.

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Review of
Eleanor Nursing & Social Care Ltd - Poole
from Phoebe C (Daughter of Client) published on 27 October 2025 Submitted via Postal Card • Report

Overall Experience

I honestly cannot find a fault with this incredible team. They have given our family a new lease of life this year and a sense of independence.

Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - PooleThank you so much for your kind words. It's amazing to hear that the support has had such a positive impact, not just for one person, but for your whole family. That sense of independence and relief is exactly what we hope to give. We're truly grateful for your trust.

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Review of
Eleanor Nursing & Social Care Ltd - Christchurch
from V C (Client) published on 22 October 2025 Submitted via Postal Card • Report

Overall Experience

I am looked after by all carers with dignity and care. I do appreciate that I now have some carers each day who know my routine. They always help in anyway they can. The office always very helpful very satisfied with all my care at home.

Reply from Eleanor Healthcare Group, Christchurch Team at Eleanor Nursing & Social Care Ltd - ChristchurchThank you for sharing this. It's truly appreciated. It's great to hear you feel respected and well supported, and that having familiar carers each day has made a difference. Feeling understood in your routine really matters, and we're glad the team has been there for you. So pleased to hear you're happy with the care and that means a lot.

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Review of
Eleanor Nursing & Social Care Ltd - Poole
from Samuel M (Client) published on 9 July 2025 Submitted via Postal Card • Report

Overall Experience

Very content with service.

Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - PooleThank you. It's always good to hear when things feel positive and supportive. We're really glad you're happy with the experience.

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Review of
Eleanor Nursing & Social Care Ltd - Poole
from E I (Client) assisted by family/friend published on 30 May 2025 Submitted via Postal Card • Report

Overall Experience

Excellent service.
Good communication.
Reliable & consistent.
Lovely carers.
Very helpful.
Makes life easier.
Thank you!

Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - PooleThank you so much for your kind words. They really mean a lot to us. Knowing that the support has made a positive difference and brought some ease and comfort is exactly what we hope for. It's lovely to hear that the carers have been a good match, and we truly appreciate you taking the time to share your experience.

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Review of
Eleanor Nursing & Social Care Ltd - Poole
from Anna B (Daughter of Client) published on 13 May 2025 Submitted via Website • Report

Overall Experience

Lovely team of carers who are kind, conscientious and proactive in suggesting changes that might make Mum's life better. They have enabled her to be safe and happy in her own home even with some quite serious health issues.

Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - PooleThat really means a lot - it sounds like the carers have built a lovely, trusting relationship with your mum and truly understand her needs. Knowing she's safe, happy, and well cared for at home must bring so much peace of mind. We'll make sure the team hears this - they'll be touched.

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Review of
Eleanor Nursing & Social Care Ltd - Christchurch
from Sophie B (Client) published on 10 March 2025 Submitted via Website • Report

Overall Experience

My care package started on week beginning 21st October 2024 through social services and I have been really happy with Eleanor Care. The office staff and the carers are extremely understanding of how variable my long list of health problems can be as sometimes I have to cancel visits etc. My regular

carer and I have built up a really good rapport with, she is so lovely and I'm completely comfortable with her. The other carers I also really like (as my one carer doesn't work Fridays). I have had a few other ladies but I can't remember their names. Anyway, overall I would recommend this company for home care. I used to work as a carer myself years ago before I became ill so I am very familiar with the expected standard of care and I am quite impressed with Eleanor so far. Thank you so much and keep up the good work.

Reply from Eleanor Healthcare Group, Christchurch Team at Eleanor Nursing & Social Care Ltd - ChristchurchThank you for your thoughtful review. We're so pleased to hear that you're happy with the care and support provided. It's great to know that our team has been understanding of your needs and that you've built a good rapport with your carers. Your kind words mean a lot, and we truly appreciate your recommendation. If there's anything more we can do, please don't hesitate to reach out!

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Review of
Eleanor Nursing & Social Care Ltd - Poole
from L D (Wife of Client) published on 4 March 2025 Submitted via Postal Card • Report

Overall Experience

Extremely happy with the care my husband receives. It takes a lot of pressure off me knowing that the care providers are coming to take care of things in a friendly, professional manner.

Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - PooleThank you for your kind words. We're so pleased to hear that the care provided has helped ease some of the pressure and that your husband is receiving friendly and professional support. If there's anything more we can do, please don't hesitate to let us know.

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Review of
Eleanor Nursing & Social Care Ltd - Dorchester
from Elizabeth P (Daughter of Client) published on 16 December 2024 Submitted via Website • Report

Overall Experience

Eleanor Care Dorchester have been visiting my elderly Mum in her home for the last 4 years. Throughout they have been caring and friendly, very helpful and communicative. Mum currently has 2 visits a day, for breakfast and dinner.
Staff, according to Mum, are friendly and it's nice for her to learn

about their lives and families. I have spoken to a few of them on the phone (I live a long way away, in Derby). Just thinking forward for a couple of improvements, timings of visits are sometimes irregular - I'm sure this is nobody's fault and probably due to staff illness, but breakfasts can be a bit late sometimes. However overall we are very happy with and grateful for the care you provide.

Reply from Eleanor Healthcare Group, Dorchester Team at Eleanor Nursing & Social Care Ltd - DorchesterThank you for sharing your feedback. We are pleased to know that the care provided has been friendly and supportive. Building positive relationships with clients is an important part of the service, and it's great to hear that these connections have made a difference. We also appreciate your suggestions for improvement and understand how consistency in scheduling is important. Your input helps us enhance the care experience, and we remain committed to providing attentive and compassionate support. Thank you for your trust and appreciation!

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Review of
Eleanor Nursing & Social Care Ltd - Poole
from K F (Client) published on 8 August 2024 Submitted via Postal Card • Report

Overall Experience

Fine. Pleasant staff - helpful and polite.

Reply from Eleanor Healthcare Group, Poole Team at Eleanor Nursing & Social Care Ltd - PooleWe're so happy to hear your positive feedback. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.

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Review of
Eleanor Nursing & Social Care Ltd - Christchurch
from Elizabeth F (Daughter of Client) published on 26 July 2024 Submitted via Website • Report

Overall Experience

Once the medication problems had been sorted out Eleanor Care have been good with my Dad. The staff seemed kind and conscientious, the only thing I didn't like was the visits seem to be very short at times, being a carer myself I thought that 15-minute visits had been ruled out as not enough time to

do anything and some of the visits were shorter than that.

Reply from Eleanor Healthcare Group, Christchurch Team at Eleanor Nursing & Social Care Ltd - ChristchurchThank you for sharing your valuable feedback. We're glad to hear that you're happy with the care provided for your dad and we appreciate your feedback regarding the duration of the visits. We will certainly take your comments into account to ensure we are meeting the necessary standards. Your input is invaluable in helping us improve our services. If you have any further concerns or suggestions, please don't hesitate to reach out. Thank you for your trust in Eleanor Care.

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Review of
Eleanor Nursing & Social Care Ltd - Christchurch
from R W (Granddaughter of Client) published on 26 July 2024 Submitted via Website • Report

Overall Experience

I have had some difficult situations with care staff leaving Gran's flat/bed in an unacceptable state of cleanliness in the past, this appears to have got a lot better in the last 6 months or so and Gran appeared to have mainly the same care people on a regular basis.
My only fault would be that I

and Gran do not want her stuck in bed at 10am onwards as she feels this is too late and is often wet and stuck there.
But the management do their best to stay in contact and let me know to their knowledge what going on.

Reply from Eleanor Healthcare Group, Christchurch Team at Eleanor Nursing & Social Care Ltd - ChristchurchThank you for sharing your feedback about the care your Gran has received. We are glad to hear that certain issues have significantly improved and that she now has a more consistent care team. We truly appreciate your understanding and patience, and your concerns about her comfort and well-being. We always aim to maintain open communication and your input helps us strive for the highest standards of care. Please do not hesitate to reach out if there are any further issues or suggestions. Thank you for trusting us and for your constructive feedback.

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Review of
Eleanor Nursing & Social Care Ltd - Dorchester
from Y R (Client) published on 8 July 2024 Submitted via Postal Card • Report

Overall Experience

I am extremely pleased with all aspects of the service that we have received from the very first moment that we were put in contact with Eleanor Care earlier this year. The admin staff are extremely polite when answering the phone and efficiently processing our needs. The care worker is excellent. Treats

my husband with dignity and is enthusiastic and thoughtful about his needs. She is a breath of fresh air around the house. I would have no hesitation about recommending Eleanor Care to friends, family and other people.

Reply from Eleanor Healthcare Group, Dorchester Team at Eleanor Nursing & Social Care Ltd - DorchesterWe are so happy to hear that you are pleased with the ongoing care your husband receives. Your kind words and willingness to recommend Eleanor Care to others mean a lot to us. We are committed to maintaining the high standard of care that you've experienced. If there's anything more we can do for you and your husband, please don't hesitate to reach out. Thank you for choosing Eleanor Care!

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Home Care Providers Owned by Eleanor Nursing & Social Care Ltd in Dorset

Eleanor Nursing & Social Care Ltd Locations in Dorset (3)

Eleanor Nursing & Social Care Ltd Reviews in Dorset (28)

Eleanor Nursing & Social Care Ltd - Poole

Eleanor Nursing & Social Care Ltd - Christchurch

Eleanor Nursing & Social Care Ltd - Poole

Eleanor Nursing & Social Care Ltd - Poole

Eleanor Nursing & Social Care Ltd - Dorchester

Eleanor Nursing & Social Care Ltd - Poole

Eleanor Nursing & Social Care Ltd - Poole

Eleanor Nursing & Social Care Ltd - Christchurch

Eleanor Nursing & Social Care Ltd - Poole

Eleanor Nursing & Social Care Ltd - Christchurch

Eleanor Nursing & Social Care Ltd - Poole

Eleanor Nursing & Social Care Ltd - Poole

Eleanor Nursing & Social Care Ltd - Poole

Eleanor Nursing & Social Care Ltd - Christchurch

Eleanor Nursing & Social Care Ltd - Poole

Eleanor Nursing & Social Care Ltd - Dorchester

Eleanor Nursing & Social Care Ltd - Poole

Eleanor Nursing & Social Care Ltd - Christchurch

Eleanor Nursing & Social Care Ltd - Christchurch

Eleanor Nursing & Social Care Ltd - Dorchester

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