Eleanor Nursing & Social Care Ltd in London | 8 Home Care Providers

Review of
Eleanor Nursing & Social Care Ltd - Lewisham
from W H (Client) published on 15 January 2026 Submitted via Postal Card • Report

Overall Experience

I find the carers very good and considerate.

Reply from Eleanor Healthcare Group, Lewisham Branch at Eleanor Nursing & Social Care Ltd - LewishamThank you for your kind words. They're truly appreciated. It's great to hear that the carers have made a positive impression. Knowing you feel well looked after means a lot to us.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Eleanor Nursing & Social Care Ltd - Lewisham
from G M (Wife of Client) published on 15 January 2026 Submitted via Postal Card • Report

Overall Experience

We have been using this service since December 2024, apart from a few teething problems at first I now find it quite good. The staff are very helpful and friendly but very overworked. The office staff sometimes causes problems with the allocation of visiting times of carers, but overall the service

is good.

Reply from Eleanor Healthcare Group, Lewisham Branch at Eleanor Nursing & Social Care Ltd - LewishamThank you for sharing your honest feedback . We really appreciate it. We're glad to hear that things have improved over time and that you're finding the service helpful overall. We know how important consistency is, and we understand your concerns about scheduling and how stretched the team can sometimes be. Your comments help us continue to improve, and we truly value your ongoing trust.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Eleanor Nursing & Social Care Ltd - Croydon Office
from M E (Client) published on 9 January 2026 Submitted via Postal Card • Report

Overall Experience

I am writing to you because I did have a girl do my shopping but didn't go to the shop I like. I have a home help and they don't care for me or take care of me when I ask them to do my shopping. I find them don't go to the shop I like a certain supermarket not have a good girl that does my shopping.

I like a certain supermarket if I can get the service. I used to get 3 hour a week for shopping and now I get 1 hour a week. I gave them mini cab money like £11.00 to come back from the shop w. When the care is good I do not mind paying for the mini cab fare the care supervise me as I take medicine. I hope you can understand this letter

Reply from Eleanor Healthcare Group, Croydon Team at Eleanor Nursing & Social Care Ltd - Croydon OfficeThank you for taking the time to write and share how you're feeling. We want you to know your concerns are heard and taken seriously. It's clear that having someone who understands your needs and supports you in the way that works best for you is very important. We'll make sure your concerns are passed on to the right person so they can look into this properly and speak with you about how we can improve the support you're receiving. Your comfort and well-being really do matter, and we want to make sure you feel listened to and cared for.

Thank you again for sharing this and we'll be in touch soon.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Eleanor Nursing & Social Care Ltd - Brent
from P J (Son of Client) published on 17 November 2025 Submitted via Postal Card • Report

Overall Experience

Love the staff and how they perform, you should pay them more!

Reply from Bristol Team, Eleanor Nursing & Social Care Ltd - Bristol at Eleanor Nursing & Social Care Ltd - BrentThank you so much for your lovely feedback. We're really glad to hear that you've had such a positive experience with our team, they work incredibly hard and genuinely care about the people they support.

We appreciate your comment about pay as well. We regularly review our staff compensation and benefits to ensure we recognise their dedication and maintain high standards of care.

Thank you again for taking the time to share your thoughts - it means a lot to the team.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Eleanor Nursing & Social Care Ltd - Brent
from Sandra B (Daughter of Client) published on 28 October 2025 Submitted via Postal Card • Report

Overall Experience

I am happy with this care agency. The communicate respectfully and care about their clients needs. The carers are pleasant and and proficient in their interactions with my mother. She is also happy with the carers and how they conduct themselves.

The office staff are helpful and make good efforts

to provide solutions when necessary. We are both happy with the agency.

I would like to thank you for all they have done so far.

Reply from Eleanor Healthcare Group, Barnet Team at Eleanor Nursing & Social Care Ltd - BrentThank you so much for your kind and thoughtful words. It's lovely to hear that both you and your mother feel supported and listened to because that kind of trust and comfort means everything. We're especially glad the care has felt respectful and responsive, both at home and through the office team. Your thanks are truly appreciated, and we're grateful to be part of your journey.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Eleanor Nursing & Social Care Ltd - Barnet
from M H (Client) published on 14 August 2025 Submitted via Postal Card • Report

Overall Experience

The beauty with the company, staff are dedicated. The care workers are supportive and caring. I cannot live without my carer. Beautiful girls always come and help me with everything. They talk to me and always try to help. The office staff are also very good. I love all of them.

Reply from Eleanor Healthcare Group, Barnet Team at Eleanor Nursing & Social Care Ltd - BarnetThank you for sharing such kind words . It's always so heartwarming to hear when the care and support make a real difference day to day. Knowing that you feel listened to, cared for, and looked after by people who genuinely enjoy being there for you is exactly what we hope for. We'll be sure to share your lovely message with the whole team. It will mean so much to them.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Eleanor Nursing & Social Care Ltd - Bexley
from Judith B (Client) published on 16 June 2025 Submitted via Postal Card • Report

Overall Experience

The carers were all very friendly and took an interest in me as well as my health. One day when I was a bit down and weepy the carer was very supportive and understanding. They seemed to appreciate it is hard to be living on your own after being widowed. We talked about family backgrounds and my other

interests including piano and gardening. It was a real tonic to see them every day. Thank you for providing this service and the wonderful carers.

Reply from Eleanor Healthcare Group, Bexley Team at Eleanor Nursing & Social Care Ltd - BexleyThank you so much for your kind words. It truly means a lot to hear how the care and support made a difference, especially during more emotional moments. Sometimes, just having someone to talk to and share everyday thoughts with can be so comforting. We're really glad the visits brought some light and warmth to your day and that's exactly what we hope to do.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Eleanor Nursing & Social Care Ltd - Bexley
from R P (Client) published on 30 May 2025 Submitted via Website • Report

Overall Experience

I found that Eleanor Care home Bexley Branch is one of the best companies in the caring sector in the surrounding of Bexley. The team members are really helpful. They understand the feeling of clients and provide the best services. If you are looking for the proper care, you can contact Eleanor Nursing

and Social Care Limited, Bexley Branch.

Reply from Eleanor Healthcare Group, Bexley Team at Eleanor Nursing & Social Care Ltd - BexleyThank you so much for your thoughtful feedback. It's lovely to hear that you've had such a positive experience with the team. We're really proud of the care and support provided, and it means a lot to know it's made a difference. Your kind words will be shared with everyone. Thank you again for taking the time to share them.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Eleanor Nursing & Social Care Ltd - Bexley
from Philip F (Client) published on 29 May 2025 Submitted via Postal Card • Report

Overall Experience

Very good service but always arrive too late in the morning and mostly too early at night.

Reply from Eleanor Healthcare Group, Bexley Team at Eleanor Nursing & Social Care Ltd - BexleyThank you for your honest feedback - it really does mean a lot. We're sorry to hear the timing hasn't quite been working for you. We understand how important it is for the visits to feel right and fit comfortably into your day. We'll be in touch to talk things through and see how we can make things better moving forward.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Eleanor Nursing & Social Care Ltd - Bexley
from Jacqui D (Daughter of Client) published on 23 May 2025 Submitted via Website • Report

Overall Experience

My widowed Dad's carer was initially engaged when my father fell over at home, resulting in temporary mobility impairment. My Dad is a very independent, and at times stubborn person, who up to this point refused any outside assistance, however when the carer arrived it was clear he was taken by her

kind nature and bubbly personality and when I suggested that she continue to visit him he agreed. It has now been over a year since the carer began visiting my Dad, and although he will not allow her to do anything other than check he has taken his tablets, make a cup of tea and chat with him! it is a great relief to know that on those 2 days he is enjoying engaging with someone who shows a genuine interest in what he has to say. My Dad is in the early stages of dementia and has on occasions left the house when the carer visits, when this happens the lovely office staff notify me immediately, whilst the carer searches the local vicinity. Thank you for bringing some light into my Dad's life!

Reply from Eleanor Healthcare Group, Bexley Team at Eleanor Nursing & Social Care Ltd - BexleyThank you so much for sharing this - it really means a lot. It's wonderful to hear how your dad has built such a warm connection with someone who truly brightens his day. We completely understand how important it is for someone to feel seen, heard, and respected, especially when they're used to doing everything themselves. Knowing he's got someone kind and familiar checking in, even just for a chat and a cuppa, brings comfort not just to him but to you too. We're really glad to be part of his routine and will continue doing all we can to support you both.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Eleanor Nursing & Social Care Ltd - Bexley
from K L (Client) published on 21 May 2025 Submitted via Postal Card • Report

Overall Experience

I became a client of Eleanor Nursing after a serious illness. The carers directed to me are lovely, and it makes a terrible thing learning to walk again; the carers just make me smile.

Reply from Eleanor Healthcare Group, Bexley Team at Eleanor Nursing & Social Care Ltd - BexleyThank you so much for your kind words. It's truly moving to hear how much of a difference the carers have made during such a challenging time. Learning to walk again is no small feat, and we're so glad that those supporting you have helped lift your spirits along the way. A smile can mean everything and knowing the team brings that to your day means the world to us.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Eleanor Nursing & Social Care Ltd - Bexley
from Terence W (Husband of Client) published on 13 May 2025 Submitted via Postal Card • Report

Overall Experience

We have found the lady to be very good and caring in all aspects of her duties. Very pleasant experience.

Reply from Eleanor Healthcare Group, Bexley Team at Eleanor Nursing & Social Care Ltd - BexleyThat's really lovely to hear - it sounds like she's made a real difference. Having someone who not only does their job well but also brings warmth and genuine care to it makes such an impact. We're so glad the experience has been a positive one for you.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Eleanor Nursing & Social Care Ltd - Bexley
from A T (Wife of Client) published on 9 May 2025 Submitted via Postal Card • Report

Overall Experience

One of our carers stood out. She was always happy, friendly and chatty. She was the only one who would make my husband do a few exercises. We both felt she was very experienced & knowledgeable. All our other carers were very good. They all made a difficult and daunting experience much easier.

Reply from Eleanor Healthcare Group, Bexley Team at Eleanor Nursing & Social Care Ltd - BexleyThank you so much for sharing this. It's lovely to hear how much of a difference that particular carer made - a warm smile and a bit of encouragement can go such a long way. We're also really glad the rest of the team helped make things feel a little less overwhelming. It means a lot to us that you felt supported during such a tough time.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Eleanor Nursing & Social Care Ltd - Greenwich Branch
from F B (Daughter-in-law of Client) published on 9 May 2025 Submitted via Postal Card • Report

Overall Experience

Excellent support from all members of staff. Kind, helpful and understanding of needs so impressed.

Reply from Eleanor Healthcare Group, Greenwich team at Eleanor Nursing & Social Care Ltd - Greenwich BranchThank you for your kind words - it really means a lot. We're so glad to hear you've felt supported and understood by the team. Everyone here does their best to make sure people feel listened to and genuinely cared for, so knowing that's come through makes a real difference.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Eleanor Nursing & Social Care Ltd - Lewisham
from A G (Client) published on 1 May 2025 Submitted via Postal Card • Report

Overall Experience

Care good (starting, showering etc) regarding regular carer. New carers are not well briefed on my requirements, and the timings are irregular.

Reply from Eleanor Healthcare Group, Lewisham Team at Eleanor Nursing & Social Care Ltd - LewishamThank you for your honest feedback - it really helps. We're glad to hear that the regular care has been good, but we completely understand how frustrating it can be when new carers aren't fully up to speed or timings vary. Consistency makes a big difference, and we'll make sure your comments are shared with the team to help improve communication and continuity.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Eleanor Nursing & Social Care Ltd - Bexley
from J D (Wife of Client) published on 10 April 2025 Submitted via Postal Card • Report

Overall Experience

This lady has been very helpful extremely competent. I wish all the staff were as good.

Reply from Eleanor Healthcare Group, Bexley Team at Eleanor Nursing & Social Care Ltd - BexleyThank you for your honest feedback - it really means a lot. We're so pleased to hear how helpful and competent you've found our team member. We'll be sure to pass your kind words on to her. We're always working to make sure that the same level of care and support shines through across the board.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Eleanor Nursing & Social Care Ltd - Bexley
from D G (Wife of Client) published on 10 April 2025 Submitted via Postal Card • Report

Overall Experience

For the most part, carers execute their duties to a very high standard. Sometimes, due to inexperience etc, visits are overlong, resulting in a higher payment becoming due. On the whole, well done carers.

Reply from Eleanor Healthcare Group, Bexley Team at Eleanor Nursing & Social Care Ltd - BexleyThanks so much for your feedback - it's really appreciated. We're glad to hear that the care has been delivered to a high standard and that our team is making a positive difference. We do understand that there can occasionally be hiccups, especially when someone is newer to the role, and we'll make sure your comments are shared with the team so we can keep improving. Thanks again for your kind words and your honesty - it really helps us do better.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Eleanor Nursing & Social Care Ltd - Bexley
from S V (Mother of Client) published on 27 March 2025 Submitted via Postal Card • Report

Overall Experience

The carers are very kind and helpful with my mum and me and they always give you the support.

Reply from Eleanor Healthcare Group, Bexley Team at Eleanor Nursing & Social Care Ltd - BexleyThank you for your feedback. It's great to hear that both you and your mum feel supported by the carers. Kindness and helpfulness are at the heart of what we do, and we're so glad it's making a difference for you. If there's ever anything more we can do, please don't hesitate to let us know!

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Eleanor Nursing & Social Care Ltd - Bexley
from S A A (Brother of Client) published on 19 March 2025 Submitted via Website • Report

Overall Experience

All staff are efficent and friendly. Carers and office staff are always willing and able to change the rota if the client needs / wishes. Office staff are always willing to answer questions about rota or managerial roles.

Reply from Eleanor Healthcare Group, Bexley Team at Eleanor Nursing & Social Care Ltd - BexleyThank you so much for your feedback. We're happy to hear that you find our staff efficient and friendly. Flexibility and good communication are important to us, so it's great to know that our team has been able to meet your needs. If there's anything more we can do, please feel free to reach out!

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review of
Eleanor Nursing & Social Care Ltd - Bexley
from P M (Client) published on 14 March 2025 Submitted via Website • Report

Overall Experience

First, a big thank you to Eleanor care. I have always been fiercely self sufficient and independent, throughout my eighty seven years, so it is a big shock to be thrown headlong into my present situation. I had a fall and broke my hip so am now totally reliant on others to help me just perform normal

daily tasks. Thanks to the very caring carers at Eleanor I am getting rather used to the idea of accepting help when I need it.
All the caring people I have met have been sympathetic, kind and so willing to to do those often not particularly pleasant tasks that are normally everyday events but always with a cheerful disposition and a professional approach.
And always with a smile and words of encouragement that go along way to making the best out of a difficult and stressing situation.
So again a huge thank you to all the carers at Eleanor Bexley with an extra special to those who helped me.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Home Care Providers Owned by Eleanor Nursing & Social Care Ltd in London

Eleanor Nursing & Social Care Ltd Locations in London (8)

Eleanor Nursing & Social Care Ltd Reviews in London (79)

Eleanor Nursing & Social Care Ltd - Lewisham

Eleanor Nursing & Social Care Ltd - Lewisham

Eleanor Nursing & Social Care Ltd - Croydon Office

Eleanor Nursing & Social Care Ltd - Brent

Eleanor Nursing & Social Care Ltd - Brent

Eleanor Nursing & Social Care Ltd - Barnet

Eleanor Nursing & Social Care Ltd - Bexley

Eleanor Nursing & Social Care Ltd - Bexley

Eleanor Nursing & Social Care Ltd - Bexley

Eleanor Nursing & Social Care Ltd - Bexley

Eleanor Nursing & Social Care Ltd - Bexley

Eleanor Nursing & Social Care Ltd - Bexley

Eleanor Nursing & Social Care Ltd - Bexley

Eleanor Nursing & Social Care Ltd - Greenwich Branch

Eleanor Nursing & Social Care Ltd - Lewisham

Eleanor Nursing & Social Care Ltd - Bexley

Eleanor Nursing & Social Care Ltd - Bexley

Eleanor Nursing & Social Care Ltd - Bexley

Eleanor Nursing & Social Care Ltd - Bexley

Eleanor Nursing & Social Care Ltd - Bexley

Awards / Recognitions (0)

Loading

Loading

Loading

Care Seekers

Job Seekers