Heritage House, Ladykirk Business Park, 11 Sky Road, Prestwick KA9 2TA
- Older Person Care
- Long Term
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Home Care Providers Owned by Balmoral Homecare Ltd in Ayrshire
Home Care Providers Owned by Balmoral Homecare Ltd
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Balmoral Homecare Ltd Reviews in Ayrshire (3)
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Review of Balmoral Health and Social Care - Ayrshire from Leigh-Ann M (Daughter of Client) published on 16 March 2026 Submitted via Website•
Overall Experience
Currently Balmoral are the care providers for my mum and dad. My dad has various health conditions including epilepsy and vascular dementia. My mum has her own health conditions which became worse when she fell and broke her shoulder the beginning of January. Since then there has been 6 medication...
Currently Balmoral are the care providers for my mum and dad. My dad has various health conditions including epilepsy and vascular dementia. My mum has her own health conditions which became worse when she fell and broke her shoulder the beginning of January. Since then there has been 6 medication errors in the space of 6 weeks. One of the male carers carried out an illegal manoeuvre to get my mum up off the floor after another fall (he since lied about this). This happened although my mum and dad have the community alarm in place so could have easily called for help.
Because of the complaints I have made Balmoral have decided to withdraw their care from 18th March and social work do not know if another provider will be arranged in time for this ending.
Review of Balmoral Health and Social Care - Ayrshire from V C (Daughter of Client) published on 7 April 2025 Submitted via Website•
Overall Experience
i wanted to say how great the carers are with my mum very friendly and nothing is too much .. my mum could not get out of hospital till they could secure care at home for her we are so happy it was balmoral who took her on honestly deserve 5 stars and more
i wanted to say how great the carers are with my mum very friendly and nothing is too much .. my mum could not get out of hospital till they could secure care at home for her we are so happy it was balmoral who took her on honestly deserve 5 stars and more
↩Reply from Gemma McCutcheon, Manager at Balmoral Health and Social Care - Ayrshire
Many thanks for your positive feedback, I will ensure the staff are informed.
Review of Balmoral Health and Social Care - Ayrshire from F W (Client / Service User) published on 14 June 2024 Submitted via Website•
Overall Experience
Dreadful. They will not clean the sink or the grill, there are 2 conjoined at the hip, food is undercooked or burnt, and clothing and towels are left damp.
Dreadful. They will not clean the sink or the grill, there are 2 conjoined at the hip, food is undercooked or burnt, and clothing and towels are left damp.
↩Reply from Gemma McCutcheon, at Balmoral Health and Social Care - Ayrshire
Thank you for bringing this matter to my attention, I will be in touch with yourself pending a full investigation regarding the issues raised. Thank you for your feedback. Please feel free to contact me directly should you have any further issues or concerns.
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